Metropolitan Family Services Reviews | Glassdoor

Metropolitan Family Services Reviews

31 reviews

Filter

Filter

Full-time Part-time

3.3
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Richard L Jones PHD
13 Ratings

31 Employee Reviews

Sort: Popular Rating Date

  1. "Metropolitan"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Very nice people to work for

    Cons

    staff seems really distant at times


  2. Helpful (1)

    "Resource Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at Metropolitan Family Services full-time

    Pros

    PTO and benefits package are unbeatable. Upward mobility is available to a certain extent (heavy weight given to degrees without regard to granting school - ie an online masters in tomfoolery from Trump University would still outweigh a bachelors in social work from Harvard in their eyes.)

    Cons

    Inefficiency abounds and unfortunately those consequences tend to fall to direct service employees. Inconsistency among supervisors is well known and recognized yet never addressed leading to employees in two identical positions having to completely different experiences.

    Advice to Management

    As staff are reviewed on a regular basis by their supervisors, staff should also have a regular, formal opportunity to provide feedback to their superiors.


  3. "DIrector"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Development in Chicago, IL
    Former Employee - Director of Development in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Metropolitan Family Services (More than 10 years)

    Pros

    Excellent staff team and working environment

    Cons

    Salary could be more competitive with better internal benefits such as educational opportunities and more support

    Advice to Management

    Keep helping the community


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    "family works not the place to be"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at Metropolitan Family Services full-time (More than a year)

    Pros

    Some areas of the company are great places to work. They provided support, empowerment and flexibility. The benefits are decent.

    Cons

    Family Works is a difficult place to work .

    Advice to Management

    act on the feedback of employees.


  6. Helpful (1)

    "Petty Procedures, Paperwork, and Perseverence"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mental Health in Chicago, IL
    Current Employee - Mental Health in Chicago, IL
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Metropolitan Family Services full-time (More than 5 years)

    Pros

    -can move up/down/left/right within the ranks if you put in your time and whine enough
    -if you are in the clique, it is nice and homey - fun place to work
    -helping people?
    -a lot of autonomy in how you exercise your clinical abilities
    -once upon a time it was a lovely place to work

    Cons

    -high turnover
    -systems choke out any glimmer of productive innovation or ideas for change that could improve things; in order to try new things you have to "go rogue" (I'm talking to you IT department...)
    -stifling old-school hierarchical management style, petty one-upsmanship, narcissistic executive level management
    -high degree of burnout
    -lack of regard to client needs, emphasis is solely on revenue and productivity targets - no matter what they say
    -way too many supervisors, directors, people who have tenure and you have no idea what they do there, but yet they make decisions that affect you, your program, your job
    -shared offices, space to meet with clients is limited
    -dangerous and unsafe neighborhood

    Advice to Management

    Let site program supervisors run their own show. Too much variability in demographics and site resources to make "one size fits all" generalized policies. At the same time, the inconsistencies in resources are unfair and make comparisons between sites unfair as well.
    Allow counselors to work from home and have flexible schedules if they are getting their work done. The increased stringency on in and out hours, fixation on dollars per client, and inability to have a part time work schedule is a detriment to a role that is so highly energy depleting and mentally draining. Good people will always leave in this type of setting - the work is unsustainable for extended periods of time without personal consequences or callousness setting in.


  7. "Business Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Chicago, IL
    Current Employee - Business Analyst in Chicago, IL
    Recommends
    Positive Outlook

    I have been working at Metropolitan Family Services full-time (Less than a year)

    Pros

    Fun work environment and great benefits package. Room for growth and a lot of agency wide projects to actively participate and gain versatile business experiencw from all involved.

    Cons

    Managers show too much favoritism and do it publicly.

    Advice to Management

    Management needs more training to be better equipped to handle employee matters.


  8. "I love working here!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Metropolitan Family Services full-time (More than a year)

    Pros

    The staff and management have really made it a joy to be apart of the team! The benefits are the best and there is plenty of room for growth.

    Cons

    The pay is comparable to all other non-profits I worked for. However, the benefits make up for it. You cant beat 30 days of PTO AND 11 paid holidays.

    Advice to Management

    Provide more training to Management so they are well equipped to handle employee matters.


  9. "Benefits"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Metropolitan Family Services full-time

    Pros

    Metropolitan Family Services offers a generous PTO package.

    Cons

    Being a non-profit, the salaries are lower.


  10. "adoption preservation therapist"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Metropolitan Family Services full-time

    Pros

    the people who work there are very supportive and seem to love what they do. the organization seems to run very well. i definitely learned a lot from this position, especially having this job as my first job out of graduate school.

    Cons

    because of the lack of the budget from the state, there has been no raises or bonuses in the last year. i felt like i have been underpaid for my job, and they can't really give me raise.


  11. "Great place for starter clinical experience"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    -Training and staff development
    -CEO

    Cons

    -Heavy case load
    -Commute time



Showing 31 of 32 reviews
Reset Filters