Michaels Stores Reviews | Glassdoor

Michaels Stores Reviews

Updated March 24, 2017
2,474 reviews

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Full-time Part-time

3.2
Star Star Star Star Star
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Chuck Rubin
590 Ratings

2,474 Employee Reviews

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Pros
  • I got a 30% off employee discount (in 235 reviews)

  • Arts and crafts at discounted rates (in 47 reviews)

Cons
  • Compensation was lacking in terms of part-time pay for what tasks were asked to complete daily (in 151 reviews)

  • full time options unless the store is lager (in 144 reviews)

More Pros and Cons

  1. Featured Review

    "Cashier"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier in Hyannis, MA
    Former Employee - Sales Associate/Cashier in Hyannis, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    This place is full of creative co-workers and people who really love their jobs. This brings out the best in people especially during holidays.

    Cons

    Holidays are slammed, but with everyone in the spirit the chaos was managed happily.


  2. Helpful (2)

    "P/T Customer Experience Manager review"

    Star Star Star Star Star
    • Career Opportunities
    Current Employee - Customer Experience Manager in Poughkeepsie, NY
    Current Employee - Customer Experience Manager in Poughkeepsie, NY

    I have been working at Michaels Stores part-time (More than a year)

    Pros

    Friendly customers, standard working conditions. Corporate policies are reasonable.

    Cons

    Frequently understaffed. Mediocre compensation when comparing similar positions elsewhere.


  3. "Great, just not in that store"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Michaels Stores part-time

    Pros

    I loved the environment, I'm naturally crafty so it was a great fit. I loved working with customers who were working on fun and unique projects. Christmas is always a challenging time to work there but I definitely thrived in it.

    Cons

    The management at my particular store had a turnover and we lost one of the best managers I've ever had. The new one basically came in, hid in the office, and demeaned everyone she possibly could. Not a single person in the store felt like they trusted her, as she frequently threatened to add listening devices to the office and break room (which as far as I'm aware isn't legal).
    It's also very hard to move up past your original job since there's not very many positions to start with.
    I was also told several times that getting fully into the compactor was "totally okay" and "part of the job", which I refused to do.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Enjoyed it"

    Star Star Star Star Star
    Former Employee - Cake Decorating Instructor in Boca Raton, FL
    Former Employee - Cake Decorating Instructor in Boca Raton, FL

    I worked at Michaels Stores part-time (More than a year)

    Pros

    a lot of freedom to structure class as I pleased

    Cons

    Not enough teachers for the demand


  6. "Excellent place to work, but Management is a problem"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Michaels Stores part-time

    Pros

    Great co workers
    Great enviornment
    Good hours
    Fun atmosphere
    People you work with become your friends and family
    Can move up easy

    Cons

    Lazy and do nothing store managers and assistant managers
    The one time you do not agree to come in early or stay later, you are treated bad by your store manager
    You deal with very no common sense customers, so you should get a higher pay for what foolishness you deal with
    Assistant manager will make you do everything while she sits in the office all day cackling with the head manager
    The head manager will be up your backside, rushing you, being nasty and telling you to do things you are already in the process of doing it
    Fellow associates will complain about not liking to ring, even though that is their job, and will whine, complain, and ignore you when you ask them to come up to open on a register

    Advice to Management

    Pull your weight as much as the associates you work into the ground
    Stop goofing off in the office for hours on in
    When an associate who never asks for a day off for something important through the appropriate channels and procedures, give it to them
    Stop demanding so much of your associates, and giving so little


  7. "Awesome company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Picker in Lockport, IL
    Current Employee - Picker in Lockport, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Michaels Stores full-time (More than 3 years)

    Pros

    Engaging leadership team. They have great events for employees. Good time off benefits early on. They care about people. Nice recognition programs.

    Cons

    Needs to pay hourly people better. More training needed with teams. Sometimes hours are way too long. Hard on older people. Young people don't have good work ethic.

    Advice to Management

    Stop losing great people to competitors


  8. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Michaels Stores part-time

    Pros

    easy going, flexible hours, good for a starter job

    Cons

    seasonal job, not educated about aisles


  9. "Cashier"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier in North Brunswick, NJ
    Former Employee - Sales Associate/Cashier in North Brunswick, NJ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Michaels Stores (Less than a year)

    Pros

    I became much more familiar with supplies, customer service, and equipment use. I gained a better appreciation for those who work in retail. I got a 30% off employee discount.

    Cons

    I was rushed into the position so my responsibilities were relatively unclear. I once called in sick and a manager said someone would cover me... next shift, a different manager called me in furiously and said I couldn't call out sick without talking to him but he never picked up the phone when he was working nor did he give out a personal number to reach him on. Pay was average while workload was intense. I was left to work the entire store with only one person other than me (who only worked in framing) for over an hour. The assistant manager was once tasked with taking inventory of the entire store after closing in preparation for a morning inspection. The manager left and a few cashiers and I stayed to help her until nearly midnight.

    Advice to Management

    Hire more help and put less strain on assistant managers by dividing tasks evenly within a reasonable amount of time. Communicate with other managers so as not to create confusion.


  10. "replenishment team"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Replenishment
    Former Employee - Replenishment
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Michaels Stores (Less than a year)

    Pros

    early hours so you have the rest of your day
    you learn a lot of things that could be useful in other retail stores management pays a part of how well you enjoy your self

    Cons

    small time window to get things done on truck day
    store gets to much product

    Advice to Management

    stop over ordering everything and let each store control the heat and AC it was also like 80 F in the store summer or winter


  11. "Straightforward and pleasant."

    Star Star Star Star Star
    • Work/Life Balance
    Former Employee - Cashier in Virginia Beach, VA
    Former Employee - Cashier in Virginia Beach, VA
    Recommends

    I worked at Michaels Stores part-time (Less than a year)

    Pros

    I never left work exhausted, yet I was able to work at a fast enough pace to remain engaged. A nice summer job. Shifts are very short so its easy to fit into even a busy schedule.

    Cons

    A bit monotonous and difficult to get shifts sometimes.

    Advice to Management

    Listen to suggestions from workers.



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