Michaels Stores Reviews | Glassdoor

Find your next job here

Michaels Stores Reviews

Updated January 21, 2018
2,988 reviews

Filter

Filter

Full-timePart-time

3.2
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Chuck Rubin
760 Ratings

2,988 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • Being management and not being full-time (in 180 reviews)

  • It is just a part time job so you won (in 175 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (44)

    "Fantastic - If you have great coworkers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier in San Antonio, TX
    Former Employee - Sales Associate/Cashier in San Antonio, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Michaels Stores part-time (More than a year)

    Pros

    30% off discount. I had great coworkers. Great place to be if you have art experience already, you'll be vital to the team if you have a well rounded knowledge on the types of arts we sell.

    Cons

    Customers can be awful, just like everywhere else. Typical retail complaints.


  2. Helpful (4)

    "A good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Michaels Stores part-time

    Pros

    30% off including sale items and Coupon Exceptions like Books and Candy .

    A good first retail experience depending on the size and location of the store, but overall i think its good, better then a large department store.

    My management is pretty good so i get employee cards and recognized for my work as often as i need to.

    Pretty good with breaks.

    Plenty of opportunities to learn new hobbies and crafts since classes are free for you.

    Cons

    Corporate policies are stupid and counterproductive.

    Cashiers need a manager to do:
    -Quantity transactions- Oh no! A costumer wants 80 shirts I can’t process them without inconveniencing my manager who’s on a ladder in the stockroom because...?

    -You need a state ID to issue a store credit, are you ICE? Why do you need to know who exactly has that credit? I see that as an infringement of privacy. Not only that, but we have to enter their info TWICE like what?!

    -Cashier’s can’t get their own change from the drawer. So when I run out of change i need to AGAIN call someone who i’m sure is not doing anything...to get for me. Like cash handling is the title of my job yet i can’t really do that. I understand this is a safety thing but for a company who keeps tabs on us for the rate of checkout this is like a trap.

    -Can’t process returns/exchanges along with purchases. You gotta do two separate transactions and hold up the line. I’ve only seen one cashier able to do it and that’s probably because she’s worked there forever, still, for a company that rates employees on the speed of checkout, costumer satisfaction and staff helpfulness, this is another trap.

    -Can’t do price adjustments with the receipt AND the item without a manager there.
    How many more traps do i need to convince you their policy is counterproductive?

    -No one knows exactly what their glorified mailing list does for costumers, which is essentially nothing besides full refunds on non receipted returns and they force you to sell it to costumers like it gets them gold from a Swiss bank. No one actually told me how to explain what Michaels Rewards are, i learned to BS it after a while.

    Advice to Management

    Make your cashiers more useful to the costumers they serve by allowing them to be less reliant on managers, this DOES help bring down the lines.

    You’re not a government agency, stop IDing people, it takesWAY too long to enter their info TWICE on your crappy system.

    Get your Rewards Program together, costumers want instant gratification and cashiers would like to know what it is before they offer it.

  3. "Replenishment cashier customer support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Michaels Stores part-time

    Pros

    Atmosphere; friendliness; skills; applications; independence;

    Cons

    Rare fifteen minute breaks.

    Advice to Management

    Fifteen minutes is a stress management for employees and a great assurance for customer relations, please don't overlook that.
    Please slow down with the secret shoppers, our frequent customers are noticing them and it's uncomfortable.


  4. "I worked as a Custom framer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Michaels Stores part-time

    Pros

    Excellent bosses. Willing to work around my school schedule. 10% discount for employees. enjoyed working in the frame shop.

    Cons

    Our store required a bag check when leaving work to check for employee theft.


  5. "Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Killingly Center, CT
    Current Employee - Cashier in Killingly Center, CT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Michaels Stores part-time

    Pros

    Its a nice atmosphere and the people I work with are nice. You use a walkie talkie to communicate with the rest of the employees so questions are easily answered, you do your own returns and voids so its a pretty easy place to cashier!

    Cons

    I don't think there is a whole lot of room to advance as they do not have a ton of management positions


  6. "Great Company to work for but improvements can be made."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Skokie, IL
    Current Employee - Cashier in Skokie, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Michaels Stores part-time (More than a year)

    Pros

    Great management and employees- management is easy to approach and understands. Employees are very helpful.
    Customer Focused store
    Flexibility

    Cons

    Recognition - not updated in a timely manner
    Adequate Staffing- usually short-handed leading to some frustrating days
    Annual Performance reviews- I think quarterly work better.

    Advice to Management

    Give the employee of the month awards as soon as the month ends. Have other ways to recognize good work. Give regular feedback.


  7. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Rio Grande, NJ
    Former Employee - Customer Service Associate in Rio Grande, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Michaels Stores part-time (More than a year)

    Pros

    - Managers were friendly
    - Store was always kept clean

    Cons

    -Not many cons to list

    Advice to Management

    Keep doing what you're doing!

  8. "Great First Retail Job Experience! Did Not Crush My Soul."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Specialist in Milpitas, CA
    Former Employee - Support Specialist in Milpitas, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Michaels Stores part-time (More than a year)

    Pros

    Supportive Managers & Colleagues (There's always food in the break room for us poor college student workers!), Flexibility, Interesting Tasks, Great Work Environment & Employee Discount.

    Cons

    Compensation did not Match Cost of Living.

    Advice to Management

    Nothing. My managers were wonderful, I was lucky.


  9. "Michael's"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associaate in Cincinnati, OH
    Current Employee - Sales Associaate in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Michaels Stores part-time (More than 3 years)

    Pros

    Great place to work with the right coworkers, flexible with hours

    Cons

    you get the annoying customers you would with any retail job

    Advice to Management

    needs to be better training for people who come in outside of the company


  10. "Super Friendly Environment, Fun Job, Lucky to be part of this team."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Picture Framer
    Current Employee - Picture Framer
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Michaels Stores part-time

    Pros

    30% off all products in the store except clearance.
    65% off all custom framing.
    Friendly environment

    Cons

    No health insurance for part timers only dental and vision, but only after you work 3 months and after that period depending on when you started you must wait until Michaels Open Enrollment Period which i was told it is July. So even know I am able to get it I have to wait an additional 7 more months which is crap.

    Advice to Management

    My management team is super friendly and understanding. When my car broke down in the parking lot they helped pick me up for work their and for my other job.


Showing 2,988 of 3,020 reviews
Reset Filters