Michaels Stores Reviews | Glassdoor

Michaels Stores Reviews

Updated June 27, 2017
2,634 reviews

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2,634 Employee Reviews

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Pros
  • Great employee discount - 30% off entire purchase including sales (in 253 reviews)

  • It's nice to see some customers arts and crafts and happiness they get from their hobbies (in 50 reviews)

Cons
  • part-time roles, cannot make too much money (in 162 reviews)

  • No full time position unless youre management (in 156 reviews)

More Pros and Cons

  1. Helpful (2)

    "A terrible company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lady Lake, FL
    Current Employee - Anonymous Employee in Lady Lake, FL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The only reason I can think of to work there would be the 25% discount but even that is limited to certain items

    Cons

    Michaels is a heartless company to work for. They only care about profits and manager bonus' at the end of the year. the employes are underpaid and under worked, the Aetna "benefits" are the absolute worst i have ever seen and the over atmosphere on the few days you are scheduled is stressful.

    Advice to Management

    Management needs to learn that a store cannot run itself. Michaels in Lady Lake Fl opened with 64 employes and of those original 64, only 12 remain. People are working to make money to live on. people cannot survive on 10 hours a week and pathetic hourly wages. management doesn't care. management wants year end bonus'..period.


  2. Helpful (2)

    "The treatment and pay are an insult to anyone."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Framer in Beaumont, TX
    Former Employee - Framer in Beaumont, TX
    Doesn't Recommend

    Pros

    The people that were not in higher management were wonderful . Just one dept manager who has been there for a long time cared about employees.

    Cons

    Manager does not go by policy when promoting... he hires his friends... so no chance of management advancement. You will be expected to work when needed on your days off , if you do not you will be given an attitude. Called on days off and asked job related questions. Help management do their job. Short staffed most the time and expected to work hard and give up a personal life. The pay is not worth the stress.

    Advice to Management

    Maybe instead of worrying about the all mighty dollar you should consider your employees , most of which bust their butts for little pay . I suggest you listen to the feed back of your employees because word of mouth is the worst or best advertisement you can have. Make sure that management holds up to policy's.


  3. "Management sucks your soul and makes you feel completely unimportant."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Goshen, IN
    Current Employee - Anonymous Employee in Goshen, IN
    Doesn't Recommend
    Disapproves of CEO

    Pros

    the only thing you can really get fired for is not showing up. Management tends to over look alot of stuff just to make themselves look good.

    Cons

    No one cares about your personal life. There is no compassion for anything outside of work. We are constantly overwhelmed with tasks because management ALWAYS under schedules for busy shifts. Many people only get half trained and thrown into the mix with the expectation of knowing how to do everything.

    Advice to Management

    Change the dress code! we work in a crafts store for chirsts sake we should have SOME opportunity to be an individual and show some creativity. Also, if someone has a Dr. note saying they CANNOT WORK dont punished them for it! This is incredibly unfair. We all need a decent raise. We deal with way to much stuff for what we get paid. You brag about being a 4billion dollar company but we as employees never see a dime of it. McDonalds cashiers start out at more than i make after almost 5 years!! If you are going to have so many ridiculous policys at least have the guts to INFORCE them. I dont care if we anger a few customers, a policy is a policy and you people need to make up your minds!


  4. "I would've describe it as the worst place someone could've ever worked at."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier/Stocking/Customer Service in Hillside, IL
    Former Employee - Cashier/Stocking/Customer Service in Hillside, IL
    Doesn't Recommend
    No opinion of CEO

    Pros

    A pro to working at michaels is that you get a 20% employee discount and first look at sale items. The customers are also very nice my entire time working I only came across a few rude customers. Also as a sales associate you get to help customers with ideas on there projects sometimes they're very grateful about your imput.

    Cons

    The downside is that the boss plays favorites and they show no regard for employee heath problems. Also if you don't end up as a favorite you will only work 4 hours a week. And when I worked there I only made around 65 dollars a month that barely covered my gas to get there.

    Advice to Management

    I would advise them to treat everyone fairly and evenly distribute hours because everyone has a family that they need to support.


  5. "chronic headache"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Experience Manager in Rockwall, TX
    Former Employee - Customer Experience Manager in Rockwall, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    you may work with a few people you wind up liking, if you like crafting then the daily demos are fun

    Cons

    hours fluctuate from alot to barely any, appropriate wage/raises for work done, completely different customer base compared to other retail stores (psychotic), if you're looking for a job and have no knowledge of the product, management doesn't train for that and the majority of the customers have no idea what they're doing either.

    Advice to Management

    you need to stay consistent on business growth ideas and have be more realistic


  6. Helpful (3)

    "Worst Company I have ever worked for"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Salt Lake City, UT
    Former Employee - Assistant Manager in Salt Lake City, UT
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Okay job for students, flexible scheduling.

    Cons

    District manager has no people skills. Calls people out in public. Micro managed. Overall the company treats employees with little respect.

    Advice to Management

    Teach District Managers how to treat people and how to act professionally. Conduct a survey that is actually confidential instead of one that the associates answering the questions about supervisors can be easily identified.


  7. "Liked at first.. now not so much."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Replenishment Associate in Goleta, CA
    Current Employee - Replenishment Associate in Goleta, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    They have a pretty competitive pay which is nice when needing to pay bills.
    The management WAS OK.
    Hours worked for me.
    Good hours from start.

    Cons

    They cut hours alot. They start you with 20-25 or more to get you to like the job. But don't get comfortable there they are going to reduce it. The managements attitude slowly got worse and now just sucks I dread going into work every day. The district manager always seems to be in a snappy mood and give you no respect it also seems like she has no sense of humor.

    They are really rude when it comes to talking to fellow employees. They prefer if you didn't talk at all.(I'm pretty sure we need human interaction). The shift size of 3 hours or 4 hours sucks... I don't want to ride my bicycle all that distance for 3 hours.

    I wouldn't suggest anyone works here it is a good job for first month or 2 if you need money but stick around like I have and you will have a bad review just like me.

    Advice to Management

    Be more mindful of your employees moods and be more respectful. If you want us to work harder maybe you should show us how fast you want us to work not think of rude this gs to say and take your bad day out on us.

    If corporate is breathing down your neck then you need to filter out your mood. Managers should have a better way to handle their stress.


  8. Helpful (4)

    "Corporate Office needs a wake-up call"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Jacksonville, FL
    Former Employee - Sales Associate in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Michaels Stores part-time

    Pros

    The store manager, all managers work just as hard as the regular employees, sometimes harder.

    Cons

    Corporate has no clue how their policies affect their employees in all levels. They hire too many employees, knowing that most of them will get so few hours they will quit. (My scenario) Their stores will never run efficiently with their "first class service" because of their greediness. Only managers are full-time. Regular employees are part time, the store is understaffed, so you have to work your rear end off & try to do 3 things at once, while they get a few more bucks in their pocket because they didn't have to pay one or 2 more people to get things done up to their standards. So they end up with a line of disgruntled customers with one cashier, & disgruntled employees who see that there is no way to have the store run properly with too few employees working. It's hot in the store in the Summer-corporate is saving a few bucks by saving on the a/c, but at what cost?

    Advice to Management

    Wake up, corporate office!


  9. Helpful (3)

    "Hard Work Does Not pay off"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Department Manager in Valdosta, GA
    Former Employee - Department Manager in Valdosta, GA
    Doesn't Recommend
    Negative Outlook

    I worked at Michaels Stores full-time (More than 5 years)

    Pros

    Michaels Arts & Crafts has over 1,000 retail stores-I only worked in one. The only pro I can think of is the customers. Over the course of my five years at this store I was able to interact with some of the nicest customers. I learned a valuable lesson from my time with this company: Hard work and reliability does not pay off.

    Cons

    Low pay scale; little or no training (sink or swim); management from the store manager and up are dishonest; open door policy is a joke--use it and you will lose your job. Most of the ethical management I came in contact with did not last; hostile work environment. This is the only company I have ever worked for that I was not "proud of" (i.e. poor quality products, lack of teamwork, constant feeling that your position/job was in peril). Honesty was not appreciated.

    Advice to Management

    Listen to the associates at the store level. They are the ones there every day. Get your district manager program together. Actually invite open communication. If you have 3 or 4 employees telling you the same story, it may actually need investigating. Actually read the comments your associates are making on the yearly management evaluation. Long-term employees are an asset-they know your customers and create a friendly, comfortable atmosphere. Be fair to the little guy.


  10. "Certified picture framer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Certified Framer in Baton Rouge, LA
    Former Employee - Certified Framer in Baton Rouge, LA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Michaels Stores part-time (More than a year)

    Pros

    I don't really have any pros to cite about this company.

    Cons

    A huge amount of time and effort is spent on work that has nothing to do with framing. Framers that reach a "certified" status do so after reading information on a computer and immediately taking an exam. There is no consistent quality control to insure that proper procedures are maintained.

    Advice to Management

    Run hands on classed to teach proper framing procedures.


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