Michaels Stores Reviews | Glassdoor

Michaels Stores Reviews

Updated September 20, 2017
2,785 reviews

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2,785 Employee Reviews

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Pros
  • Great employee discount - 30% off entire purchase including sales (in 268 reviews)

  • It's nice to see some customers arts and crafts and happiness they get from their hobbies (in 52 reviews)

Cons
  • Granted you aren't doing much that requires skill but it's not worth working there in a part-time capacity (in 168 reviews)

  • Very little full time opportunities (in 163 reviews)

More Pros and Cons

  1. Helpful (2)

    "Team Member"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Michaels Stores part-time (More than 3 years)

    Pros

    Good Discount, Great place to work if you enjoy crafts and art

    Cons

    You have to make a goal for customer "rewards info" and many people don't want to sign up or just don't care about it. We ring up kids and men that are shopping with the kids and they don't care to give any information out. This is not fair that job performance other than how many rewards customers gave you their information does not mean anything to them. If you're not collecting the specified percentage you're not doing your job and some people work doing recovery and only ring customers as needed. I have been there for 3 years and I no longer enjoy my job. I'm a good employee, I always cover when I'm needed or called in to help out but none of that is recognized, if my emails are not at 60% they want to know why. This job has become annoying.

    Advice to Management

    Stop making employees feel like they're worthless. Emails do not clean the store and put away returns nor do they help customers on the sales floor.


  2. "It's not bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Michaels Stores full-time

    Pros

    Heads up on sales promotions

    Cons

    Not being able to purchase grab bags

  3. "Cashier and Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Michaels Stores part-time

    Pros

    If you enjoy arts and crafts, then you'll love working here.

    Cons

    They hire people (like me) who ask to do a specific job, in my case be a cashier, and then they put you on the floor and help customers who will likely know more about the subject than you do. Granted, I should've actually thought about my limited knowledge prior to applying for the position, but I needed the money.


  4. "Cashier, Class Instructor, Truck Crew, Sales Rep, Floral Design, Framer, and Support Specialist in less than 16 months"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Madison, WI
    Former Employee - Anonymous Employee in Madison, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Michaels Stores part-time (More than a year)

    Pros

    Work hard, be willing to learn, ask questions and always say yes = decent raise and promotions
    Creativity is encouraged
    Great environment
    Friendly fun team

    They hire happy, as long as you can hold a conversation you're on your way.

    Cons

    Unorganized classes
    Floral designs compete with China made arrangements
    Framing can be time intensive and stressful if not meticulous
    Support Specialist work requires much more communication with multiple managers, as you're doing a manager's "busy work" running around to tie loose ends.

    It's retail, stay in school.

    Advice to Management

    People look up to you, stay professional.


  5. "It's ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Irving, TX
    Former Employee - Sales Associate in Irving, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Michaels Stores part-time (More than 3 years)

    Pros

    You get to meet great people and help them with their crafting needs

    Cons

    It was very petty and if you weren't friends with the managers you didn't enjoy working there.

    Advice to Management

    I would watch out for managers stealing.


  6. "**"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Langhorne, PA
    Former Employee - Sales Associate in Langhorne, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Michaels Stores (More than a year)

    Pros

    Nice people. Workers and employee's. Decent pay. Room for improvement.

    Cons

    Don't give out to mske hours.

    Advice to Management

    N/a


  7. "Okay for a job while attending school."

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Michaels Stores part-time

    Pros

    The discounts are wonderful and,

    Cons

    Hard to try and move up in positions.

  8. Helpful (1)

    "Love hate relationship"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Certified Custom Framer and Sales Associate in Glen Allen, VA
    Current Employee - Certified Custom Framer and Sales Associate in Glen Allen, VA
    Recommends

    I have been working at Michaels Stores part-time (More than 3 years)

    Pros

    I love the people and they treat you well if you're a good worker. I love art, so I fit right in, and you can't beat the awesome discount. I enjoy working with the great customers (most of them) back in the frameshop and flourish in this environment because I know how to work with people and love to help others.

    Cons

    The pay is not great. There are places where you could get a lot more for way less work. They didn't give me the required raise from moving into the framing department from sales associate and even forgot to apply my raise after my 5/5 employee review. Make sure they give you the right pay because all of my managers "forgot"? I still haven't gotten it after working for over two years. Moving to a managers position, if part time, may only give you a 1.25 raise, but they tend to promote within the company if there are good prospects. My only other. Complaint is that they are incredibly understaffed. They only have like one floor person per night shift even during the Christmas season, which makes customers very unsatisfied, versus somewhere like hobby lobby which has almost one employee per isle every time I go. I just don't understand how we don't "make enough money" to give out more hours..... Turnover ratio is incredibly high because most employees don't really care about their job and look elsewhere for higher pay and more hours. Michael's schedules part-timers in 4 hour shifts just so you can't take a lunch.

    Advice to Management

    Have more employees in the floor and give better pay/hours if you want to lower turnover ratio of employees. You'd lose less money of hiring and training new people.


  9. "I only lasted a few months"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New Orleans, LA
    Former Employee - Anonymous Employee in New Orleans, LA

    I worked at Michaels Stores part-time

    Pros

    This wasn't the worst job that I've had. Most of the staff is friendly.

    Cons

    I understand that in retail world, working weekends are pretty much a given but having to work closing shifts ever weekend is what killed it for me.


  10. "It's slowly slipping."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Michaels Stores full-time

    Pros

    Dealing with customers who want to be there, instead of have to.
    There is the possibility for advancement.
    It's a relatively simple job to do.

    Cons

    Almost no training, most is learned via trial by fire but it's easy to learn.
    Management is almost always run ragged.
    Not enough time given for many tasks.
    Not enough bodies to achieve customer satisfaction.

    Advice to Management

    Add hours, the complaints from customers about not being able to find anyone because the one person is on cash wears on you.
    Show loyalty to your long term, loyal employees, it's cheaper to keep them than retrain someone to do half of what they can do.


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