Michigan First Credit Union Reviews | Glassdoor

Michigan First Credit Union Reviews

Updated October 26, 2017
50 reviews

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2.7
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Michael D. Poulos
31 Ratings

50 Employee Reviews

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Pros
  • Good benefits, co-workers are like family (in 6 reviews)

  • Michigan First Credit Union has a great benefits package, flexible hours and great facilities (in 5 reviews)

Cons
  • Work-life balance can be challenging in some seasons of a young family's life (in 7 reviews)

  • Members can be a little hostile at times, but if you already work in customer service you should know how to handle (in 2 reviews)

More Pros and Cons

  1. "Call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Michigan First Credit Union full-time

    Pros

    Pay was good raise is possible

    Cons

    Manager didn’t know what to do most of the time


  2. "Pretty OK Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Michigan First Credit Union full-time

    Pros

    -Great training for the call center reps
    -Food was purchased for the department sometimes
    -Management was required to be in additional education courses such as Leadership Academy and Toastmasters, overall very beneficial
    -Good raises from year to year

    Cons

    -Very strict dress code even for back office team members
    -30 min lunches daily for the call center. Sometimes an hour, but the call volumes were so high and not enough employees stuck
    -Lots of multi-tasking when that could be a good thing, but if you were to make a mistake then you would be on the chopping block.
    -Management didn't know the reasons for why employees left, even when the employees were on their team.
    -Difficult to communicate with upper management, stuck in their ways
    -Have to be mindful of who you give criticism to because that might cost
    -Members can be a little hostile at times, but if you already work in customer service you should know how to handle.

  3. "FSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - FSR1 in Detroit, MI
    Current Employee - FSR1 in Detroit, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Michigan First Credit Union full-time (More than a year)

    Pros

    Good place to learn banking

    Cons

    Terrible management, its a cult and make you recite their mission statement every morning, don't care about employees, micromanage, want you to produce more but give you less recourses, very low income membership, will fire you for nothing, if you clock in early and get overtime they will manipulate your time clock so they don't have to pay you overtime, employees commit fraud and mangers don't care as long as managers get their goals, care about the wrong things, and lastly is favoritism.

    Advice to Management

    Stop spending money on dumb stuff and forcing loan officers to work harder for it. No one will ever use the hotel or bowling ally you're building. You're a bank... Remember that.


  4. "Committed to Excellence"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    In much the same way as a career in the Big 4 accounting firms prepares an individual to succeed at any senior level CFO or controller role, so too does Michigan First so well equip its leaders with focused discipline, customer-centric passion, and confidence as to propel them to lead elsewhere with a built-in edge over more passive competitors.

    Cons

    Work-life balance can be challenging in some seasons of a young family's life.


  5. "FSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Michigan First Credit Union full-time

    Pros

    Overall Great company, Fun, Great Co-workers

    Cons

    The younger you are sometime its harder to advance, because they believe there membership base want take you serious.


  6. Helpful (2)

    "it's ok, but don't believe the hype"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lathrup Village, Oakland, MI
    Former Employee - Anonymous Employee in Lathrup Village, Oakland, MI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Michigan First Credit Union full-time (More than 5 years)

    Pros

    The pay was good, but they kept adding more things to my job so they had to pay me more to keep me there. I worked with a great team who I liked a lot. Predictable hours. Stable. If you're looking for something where you can check in and check out, you can last there. If you're a member, you'll be treated great. My direct manager was amazing.

    Cons

    The culture. Overly restrictive with bogus business reasons. We had to recite a sort of prayer? every morning and discuss aspects of our culture before we broke for the day to work. It felt forced and fake. It's like they think if you keep repeating that it's a privilege to work there, you'll believe it. You're micromanaged constantly by senior leadership who really should be worrying about more than whether or not you're two minutes late to your desk. Very restrictive dress code, even for back office workers. Inflexible hours--had to stay late to make up the hours missed for a doctor appointment, even though work was project based. Senior leaders have favorites and it's very obvious. Pregnant tellers have to stand for 8+ hour days, no exceptions. Even the most minor of mistakes were treated like armageddon. There's a ping pong table in the basement, but no one ever uses it because breaks and fun are honestly frowned upon no matter what the ISMs say. They fool you with a nice website and friendly recruiters, but pay attention when you get into the building. It's not great if you have a family, hours are set in stone. You're "coached" for using the sick time you rightfully accrue (they used to dock bonuses if you used more than 2 or 3 days a year). They're not authentic.

    Advice to Management

    Turnover is high for a reason. You have a few outstanding leaders who should have more freedom to change things, but most of the leaders are "yes men" who do whatever the CEO says. Highly talented, team-oriented people can get the same pay with a better culture at other places, which is why they leave. Be truthful about your culture -- you're rigid and conservative, not fun or flexible. This way, you'll hire more people who work the way you want them to work instead of luring in creative, forward thinkers who can make real, positive change.


  7. Helpful (2)

    "Don't be fooled."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in Lathrup Village, Oakland, MI
    Former Employee - Teller in Lathrup Village, Oakland, MI
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Michigan First Credit Union full-time (More than 5 years)

    Pros

    Incentives are actually pretty good. Danielle in Best Upon Request was amazing. Benefits are excellent. Annual meetings with the CEO is an awesome idea.

    Cons

    Too many rules! Management(branch) does not actively support the development of staff. Have capable people within the branch that can fill openings but still hire outside candidates who don't respect the culture. The VP's are too involved in the selection of candidates for entry level positions. Wearing a suit doesn't make you professional relax and let staff wear polos during summer months.

    Advice to Management

    Value your long term employees. Develop a mentor program for tellers so they feel valued and can grow within the organization they are your front line.

  8. Helpful (1)

    "It's OK but pretty weird."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Like at most companies, the people you work with are going to be good. There's a small gym and locker rooms that never get cleaned but hey, they're free.

    Cons

    The culture. It's ridiculous like a cult. There's a sermon each morning with a mantra called "the promise." You memorize it and say it each morning as a group. It's incredibly awkward and a waste of time. What happened is that the ceo paid a lot of money to a company to create a culture instead of letting it form within.

    Some of the people are terrible but can't control that. Id you're in member services then you have my sympathy.

    Advice to Management

    Ditch the cult mentality. It's time for new leadership.


  9. "Awesome place with some quirks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great learning opportunities and strong programs to develop and promote from within.

    Cons

    Top tech employees are hard to find in Mi and I feel the only way to get the talent needed is to search farther afield and that will cost a lot.

    Advice to Management

    Keep doing what you're doing but focus on getting more highly talented developers.


  10. "Financial Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Detroit, MI
    Former Employee - Anonymous Employee in Detroit, MI
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Michigan First Credit Union full-time (Less than a year)

    Pros

    Trainers were great and depending on your location great staff.

    Cons

    Branch management have some issues with control, depending on your location is is hell.

    Advice to Management

    Be consistent and learn your team better.


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