Michigan Office Solutions Reviews | Glassdoor

Michigan Office Solutions Reviews

Updated August 2, 2017
50 reviews

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3.2
StarStarStarStarStar
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Approve of CEO
Michigan Office Solutions President Ralph Slider
Ralph Slider
8 Ratings

50 Employee Reviews

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Pros
  • I give work/life balance 5 stars, because once you resign yourself to the fact this is a dead end job, you can do whatever you want until you leave (in 3 reviews)

  • MOS has grown considerably in my time here and that has only created the opportunity to work with more great people (in 3 reviews)

Cons
  • Disconnect with upper management (in 5 reviews)

  • Commission structure is well below average (in 3 reviews)

More Pros and Cons

  1. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Order Processor in Grand Rapids, MI
    Former Employee - Order Processor in Grand Rapids, MI
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Michigan Office Solutions full-time (More than 3 years)

    Pros

    Very flexible work life schedule

    Cons

    Poor training program. Disconnect with upper management.

    Michigan Office Solutions Response

    Jul 25, 2017 – Director of Marketing

    Thank you so much for your review. We are extremely proud of our work/ life balance here at MOS and feel very strongly about taking good care of our employees. We continually strive to improve our... More


  2. Helpful (3)

    "MOS - just get your feet wet."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Technician in Grand Rapids, MI
    Former Employee - Field Service Technician in Grand Rapids, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Michigan Office Solutions full-time (Less than a year)

    Pros

    A decent place to get your feet wet in several different fields of work. Good benefits and 401k.

    Cons

    Management is not trained. Most mid to high tier management is placed by favoritism. No one cares what you have to say. Do not plan to move into a high paying position, it wont happen. The company was on a downward decline from the day I started and still since I left.

    Advice to Management

    Get training. Listen to what your team has to say and treat them with more respect. Your team is your job. If you want your team to care about their job than show them the an equal expectation.

    Michigan Office Solutions Response

    Aug 9, 2017 – Marketing Coordinator

    Thank you for your review and mentioning the benefits and 401k as pros. MOS is proud to offer great benefits to our employees. However, we are disappointed to hear your opinion on management and... More

  3. "Great company - better people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Grand Rapids, MI
    Current Employee - Anonymous Employee in Grand Rapids, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Michigan Office Solutions full-time (Less than a year)

    Pros

    People are great here, it does feel like I have a family at work. Walking down the hallways is a constant "good morning"

    Cons

    If you don't want to work hard, this isn't the place for you.

    Advice to Management

    Keep pushing employees and continue education/seminars pass the first 5 weeks of training.

    Michigan Office Solutions Response

    Jul 25, 2017 – Director of Marketing

    Thank you for your kind words – we completely agree with you about the family atmosphere at MOS. We are thrilled to know that people really believe in our culture and spread it around in their daily... More


  4. Helpful (1)

    "OK place to learn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Grand Rapids, MI
    Former Employee - Anonymous Employee in Grand Rapids, MI
    Doesn't Recommend
    No opinion of CEO

    I worked at Michigan Office Solutions full-time (More than 5 years)

    Pros

    Benefits OK
    Work Environment good
    Good people to work with
    Learning Environment

    Cons

    Commission Structure not in your favor
    Sub Standard pay

    Advice to Management

    They do not take others advice.

    Michigan Office Solutions Response

    Jul 25, 2017 – Director of Marketing

    We are happy to see that you are pleased with the work environment as we take great pride in our culture at MOS. The environment is really open to learning and assistance whenever needed – we are... More


  5. Helpful (1)

    "Exactly What I Needed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Grand Rapids, MI
    Current Employee - Anonymous Employee in Grand Rapids, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Michigan Office Solutions full-time (More than a year)

    Pros

    This is the kind of place you hope you end up at. Everyone here is so approachable and friendly - it feels like a second family.

    The training is AWESOME. The amount of time that is invested into the training here at MOS is incredible. The information, tools and resources you are given completely set you up for success. I am not sure how often the President of a company is involved in training but Ralph is! You get to meet all of the administrative team on several occasions including a welcome lunch with everyone.

    You are treated like a real person and if you are looking for a company that will help you succeed, you found it!

    Cons

    You do have to wait several months before you start earning vacation time but managers are pretty flexible and willing to work with you.

    Advice to Management

    You are doing some great things! There are always new ideas and improvements being made - keep that up!

    Michigan Office Solutions Response

    May 30, 2017 – Director of Marketing

    Thanks for the great review! Whoever you are, we’re glad you ended up here at MOS too! We appreciate your feedback and are humbled by your review.  We continue to strive and improve with every... More


  6. Helpful (1)

    "Added Benifits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Service Manager in Grand Rapids, MI
    Current Employee - Field Service Manager in Grand Rapids, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Michigan Office Solutions full-time (More than 10 years)

    Pros

    Every year the company provides a "President's Trip" to it's top performers in Sales, Service and Admin. This is a well done and high class event, occasionally 4-5 days in an all inclusive type environment. In my 26 years with the company I have been fortunate to have qualified for this event a few times.
    Even if the trip is not at a location that I may have selected for myself, the accommodations are always top notch and above expectation.

    I believe that this is a benefit that is not offered to most companies, as my friends are always jealous on the years I am able to qualify.

    Cons

    The trip is not a "free-lunch" and even hard work does not qualify everyone. Hard work and results are required to achieve this additional bonus. (if that is a con)

    Advice to Management

    Continue to recognize performance and set a high bar in Sales and Customer Service.

    Michigan Office Solutions Response

    May 15, 2017 – Director of Marketing

    Thanks for the great review! We take pride in our Presidents Circle of Excellence (PCE) program here at MOS. It is truly a reward for us to provide our employees with the opportunity to get away ON... More


  7. Helpful (2)

    "Great start, changes need to be made"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Grand Rapids, MI
    Former Employee - Sales Representative in Grand Rapids, MI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Michigan Office Solutions full-time (More than 10 years)

    Pros

    Great start in sales. You will get a decent shot at proving yourself and boosting up your resume for the future

    Cons

    Company is not following the mentality of taking care of your customers and employees first, and everything else will take care of itself. Opportunities for selling and making money have been slowly dwindling, so changes need to be made

    Advice to Management

    Remember what made the company the top company in the state before, you have lost that. Competitors are now #1, so you need to progress and take care of the employees.

    Michigan Office Solutions Response

    May 22, 2017 – Director of Marketing

    Thank you for your honest review – we appreciate the feedback you have given.

    We agree with you, MOS is a great place to start your career. We have one of the best and most comprehensive training... More

  8. Helpful (1)

    "Understand the company and the business they are into. Great experience, tough market."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Michigan Office Solutions full-time

    Pros

    - Work/Life balance
    - 8a-5p hours
    - Internal promotion
    - Friendly Environment
    - Community involvement

    Cons

    - Most management seems blinded by the 1980's style leadership. Not all, but some management needs to be replaced by individuals with a better understanding of today's world
    - Base salary is below state average
    - Benefits aren't that great

    Advice to Management

    Develop a sense for today's style of leadership. Having a better understanding of emotional intelligence would improve the employee satisfaction. There are some who are great at this but there are also some departments that are truly lacking, suffering, and won't improve until you improve the management of that department. Just because individuals have been with the company a long time doesn't mean they are good for the company to have.This is a great company to gain experience from. Hopefully the management will improve.

    Michigan Office Solutions Response

    Apr 5, 2017 – VP of HR

    Thank you for taking the time to give us your feedback. It’s unfortunate that your experience with our managers has not met your expectations. We welcome all feedback and take it very seriously... More


  9. Helpful (1)

    "Growing company promises plenty of opportunities!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Michigan Office Solutions full-time (More than 5 years)

    Pros

    I've been with MOS for about 6 years. I came from a competitor and was immediately impressed with how MOS still conducts themselves as a family run organization, while having the backing of Xerox. In six years, I've earned 3 promotions and watched my career grow with this company; adding new offices around the state, new sales roles, specialist roles, management & director roles on a consistent basis. This is a results-based company where those who are willing to out work the competition and hold themselves accountable to a higher standard are rewarded accordingly, and that's what I love about MOS! It's also why I got into Sales. I've seen too many sales companies bogged down in politics and entitlement, blocking newcomers from true opportunity. That has been the opposite of my MOS experience!

    Cons

    You have to be wired to compete in a true business to business world. This means getting in front of people, getting some rejection along the way before you break through. It's tough, definitely not for everyone.

    Advice to Management

    Continue to work towards constant improvement and staying in front of the industry.


  10. Helpful (3)

    "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Michigan Office Solutions full-time

    Pros

    Management in certain areas are good

    Cons

    Very old fashion company culture

    Advice to Management

    Be open to new ideas

    Michigan Office Solutions Response

    Apr 21, 2017 – Director of Marketing

    Thank you for taking the time to give us your feedback. MOS welcomes all feedback and take it very seriously . At MOS, we strive to have a continuous learning improvement culture. We would love to... More


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