Michigan State University Federal Credit Union Reviews | Glassdoor

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Michigan State University Federal Credit Union Reviews

Updated January 24, 2018
63 reviews

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4.3
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April Clobes
31 Ratings

63 Employee Reviews

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Pros
Cons
  • Management are yes men, they cannot think for themselves (in 4 reviews)

  • Phone calls were often hostile, but it is a call center (in 3 reviews)

More Pros and Cons

  1. "Call Center Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Representative in East Lansing, MI
    Current Employee - Call Center Representative in East Lansing, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Michigan State University Federal Credit Union part-time (More than a year)

    Pros

    Great job to have while in school, geared to seeing growth in you personally and professionally, great benefits, works well with schedule, easy to move around and learn more in the company

    Cons

    I personally don't see any cons.

    Advice to Management

    N/a


  2. Helpful (1)

    "Happily Employed for 2+ Years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Michigan State University Federal Credit Union full-time

    Pros

    MSU Federal Credit Union is committed to its employees, members, and the communities that they are located in. I have worked at prior Financial Institutions that have been very sales oriented and was always put down when I did not meet goals, at MSUFCU it is not this way-Management creates a healthy work environment that motivates employees to do their best, so that they can provide the best to the Members.

    Health care is fantastic, pay is competitive, and time off is fair.

    Cons

    Applying for different positions within the Credit Union can be difficult, especially highly sought after positions that generate a lot of internal interest. However, I do feel that Management is fair in selecting the best candidate for the position.

    Advice to Management

    Continue providing superior service to not only our Membership, but also the employees! Help them reach their dreams and goals, and give them the tools required (such as internal position promotions) that will help them achieve.

  3. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Michigan State University Federal Credit Union full-time (More than a year)

    Pros

    Overall great culture, great benefits.

    Cons

    Managment gets moved around a lot, so you can't move up if you don't have that flexibility


  4. Helpful (1)

    "Everything but the pay."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Michigan State University Federal Credit Union full-time (More than a year)

    Pros

    Free benefits (full coverage, vision, and dental) with a wide range of services. Easy-going workplace where you can work both independently and as a team. Support from management without micromanagement. Opportunities to volunteer and get involved with the community. A welcoming and inviting culture that allows all hair colors, tattoos, piercings, etc.

    Cons

    The pay and inability to advance are honestly the only bad things about this place. I would stay forever if I was able live on what they pay. You're also told time and time again to request shadows in other departments, indicate interest in moving up into said departments, etc. when almost all positions go to pre-selected candidates from another back office department. Managers too often decide who they're going to hire before an interview. It's extremely difficult to move from a frontline position to an actual career in the back office for this reason.

    Advice to Management

    Push for your employees to get where they want rather than being stuck in a dead-end frontline position if you truly want them to stay. Make sure that underutilized employees are given opportunities to show their potential.


  5. Helpful (1)

    "FIEC Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Michigan State University Federal Credit Union part-time

    Pros

    It has been an amazing experience. The work environment is very positive and every single person that works here is trying to help you.

    Cons

    Honestly None-It has been great

    Advice to Management

    Try and get the interns more involved with more hands-on projects where they might see the impact in the company directly.


  6. "Great Family"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Michigan State University Federal Credit Union part-time

    Pros

    Very Family oriented
    Cares about each employee and member

    Cons

    Harder to go from part time to full time


  7. Helpful (1)

    "Pros and Cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Michigan State University Federal Credit Union part-time

    Pros

    The culture of the company is great. They believe in rewarding employees for hard work. Most people you work with are sweet and genuine.

    Cons

    Working in a branch that is not close to headquarters makes you feel like you don't belong. Management does not support you. If a member comes in and curses you out then you're just told to deal with. However if someone complains about you then there is a long conversation that is needed. Manager is not experienced enough and doesn't trust her own judgement so every request is a process.

    Advice to Management

    Ensure that management is truly ready to be on there own before giving them an entire branch to run.

  8. "Best working experience!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Specialist in East Lansing, MI
    Former Employee - Call Center Specialist in East Lansing, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Michigan State University Federal Credit Union full-time (Less than a year)

    Pros

    Great work atmosphere and tons of opportunity to grow within the company. Management works with you to get you to where you want to be even if it is off to another department.

    Cons

    The cafe' can be a con because the food is so good you just want to spend all your money there!


  9. "Great starter job, might not be the place to stay forever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Michigan State University Federal Credit Union full-time (More than 3 years)

    Pros

    Very enjoyable work culture/environment. There is a large focus in training and development. Great benefits, including education assistance.

    Cons

    The company is starting to place a lot of structure in job expectations and promotion requirements. This makes it more difficult to advance into senior role or management without putting in years of work.


  10. "Very friendly place to work, like a family."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate in East Lansing, MI
    Former Employee - Associate in East Lansing, MI
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Michigan State University Federal Credit Union full-time (Less than a year)

    Pros

    If you are a real talent, MSUFCU promotes you quickly. Accounting and Finance department has good associates. Very friendly place to work.

    Cons

    In most cases, you will have to start with entry level position and pay is not that good, no matter what background you have.

    Advice to Management

    Training program is good. Way to go.


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