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Michigan State University Federal Credit Union

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Michigan State University Federal Credit Union

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Michigan State University Federal Credit Union Reviews

Updated Jul 31, 2022

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Found 155 of over 173 reviews

3.8
80%
Recommend to a Friend
86%
Approve of CEO
Michigan State University Federal Credit Union President and CEO April Clobes
April Clobes
94 Ratings

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Top Review Highlights by Sentiment

Pros
Cons
  • "Low pay(in 17 reviews)
  • "management is common(in 11 reviews)
  • "The managers do want to help but in reality this is just the nature of the beast, the only way to help is to move to another department which is what happens.(in 7 reviews)
  • "Detroit Area it definitely feels as if MSUFCU is in the bottom third when it comes to hourly and salary pay for branch employees.(in 4 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Michigan State University Federal Credit Union and is not affected by filters.

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  1. 5.0
    Current Employee, more than 3 years
    Featured Review

    Love Going to Work

    Mar 27, 2022 - Trainer in East Lansing, MI
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I love this work place. I am truly excited to go to work each day. I love the mission of MSUFCU, the employees that work here, the core values which are genuinely upheld, the pay and benefits, and the continuous change, innovation, and new opportunities. If you put energy in, you get so much in return. Lots of ability to move into other roles - it happens consistently. I feel recognized and appreciated. I might retire from the place.

    Cons

    Some mid-level managers are under skilled. Some areas could be more diverse.

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    1 person found this review helpful
  2. 5.0
    Former Employee

    Phenomenal Experience

    Jul 31, 2022 - Payment Services Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great culture and benefits package

    Cons

    None, everyone was great to work with and the company itself was very supportive

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  3. 3.0
    Current Employee, more than 10 years

    Jul 15, 2022 -  in East Lansing, MI
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Health benefits,401k,PTO,CEO, I feel people do not put enough value in these things until they need them. If you work elsewhere and have to pay your medical insurance it can be up to $3.00 per hour from your pay. Being able to speak your mind,community involvement. Managers at branches are given the training of interpersonal skills and treat employees with respect and dignity. An awesome HR department. Training ,resources to learn,an environment where I feel comfortable to ask leadership questions about products, services, new computer skills without feeling this will be held against me in any way because I'm a long term employee,having fun at work,many outside work activities created for employees,we are given responsibility to make decisions based on our experience, overall best place I have worked.

    Cons

    if you stay in a branch you will always be working with people who are being trained because many individuals strive to move on to other back office jobs. Because of this, you are required to carry the load. New hires to 2 yrs get cost of living increases where long term do not. It feels like after about 7 years someone is close to making the same as a 15 year employee. Education, even if it is in underwater basket weaving is valued more than long term experience. Having friendships and family members is an asset when it comes to open internal job positions. Open positions are already filled but they still go through the steps of resumes,interviewing and "selecting". In the branch they have a job title senior loan officer, a person has to walk on water to become one. Throughout the branches we now have one, the person is part time. I feel this should not be a title if it is not going to be filled. When I started at the CU, there were about 13 then it dwindled to none as they all moved on when the Cu became universal. After that there were maybe 2 that I know of. Opportunities to be be in groups or volunteers are slim for branch and perhaps call center employees due to the hours and busyness of the job. One way to be promoted is to be seen as a leader, volunteer, mentor others, help on phone pilots, take on projects and so on. If you work at a busier spot this is nearly impossible. The managers do want to help but in reality this is just the nature of the beast, the only way to help is to move to another department which is what happens.

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  4. 2.0
    Former Employee

    Feels good at first

    Apr 16, 2022 - Senior BSA 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good buildings. Healthcare (which they will remind you about everytime money is brought up). Growing quick.

    Cons

    Pay is 40% lower at least than peers (other than no experience jobs). they claim they are not profit driven when your salary is brought up but not when they expand from 4 billion to nearly 7 billion in asset size. Will work you to the point of absolute failure Metrics for merit and raises are manipulated. You need a degree to go anywhere. Regardless of what degree you have they like that more than quality of work, experience, loyalty, or any other good quality. Inviting culture that is found hollow after being there more than a year.

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    2 people found this review helpful
  5. 5.0
    Former Employee, more than 1 year

    Good place to work

    May 28, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Fun and positive environment with cool coworkers

    Cons

    Pay and compensation isn’t the best but it’s still in line with the industry

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  6. 5.0
    Former Employee, more than 3 years

    Great company

    Apr 19, 2022 - Member Relations Specialist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits, great culture, helping local community save and earn money with banking products.

    Cons

    Pay is a bit low, but this is explained away by fully paid health, dental, vision, 2 to 1 401k match, and competitive PTO.

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  7. 1.0
    Former Employee, more than 1 year

    Highly toxic, non-inclusive and micromanaged workplace

    May 3, 2022 - Call Center Specialist in East Lansing, MI
    Recommend
    CEO Approval
    Business Outlook

    Pros

    You do not have to pay health insurance premiums. However it is not worth it at the cost of losing your happiness, sanity and even developing mental and other health issues.

    Cons

    Non-inclusive, disrespectful and toxic workplace with such extreme micromanagement that you will feel that there are cameras watching every single move and word of yours. Tattletaling is encouraged in the name of “learning opportunities.” Authenticity and honest opinions are crushed by call center managers, HR and their leadership/top executives, under the name of their “culture” and you get blamed for being a negative person. Their management and leadership lacks honesty and integrity. Very stressful job with non-stop calls from members/customers who feel entitled and are generally quite rude and some even quite racist in their comments. Yet you are expected to perform with high standards and management does not care for your feelings. They have zero empathy. Lack of flexibility: you get points for any day that you call off from work, regardless of your situation. So that adds to your stress on top of what you might be going through in your life. There is no work-life balance whatsoever. Super slow promotions with meager pay increases. No monetary incentives to perform better. Their meterics for employee performance reviews are quite unfair. You are always under very close scrutiny and no matter how hard you work and how much money MSUFCU makes (it grew from 4 to 7 billion dollars in assets), you will continue to struggle with your meager income. In the name of your growth and training, they will set you up for failure. Huge turnover rate in the call center. Lack of diversity: their new DEI council is for namesake only. Most top executives in leadership positions in different departments are white females. There is a lot more that goes into building a diverse workplace than what they practice. I suffered racial and cultural discrimination and tremendous humiliation and retaliation from their call center managers and HR department. I had never ever before in my shining career and professional experience been mistreated and humiliated this way. I developed anxiety, depression, mental health and physical health issues owing to their repeated assaults against me. What they do is, create mental health issues for you and then refer you to seek free therapy sessions at an organization that they have partnered with. How does that make sense? Don't be fooled by their best employer awards and new employees training that every new employee goes through. Don't be fooled by the executives who will introduce themselves to you in the training and talk about how they advanced and moved up to their executive positions. To guage a true sense of this place, wait until you experience your holistic call center specialist work and also MSUFCU as a whole.

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    2 people found this review helpful
  8. 4.0
    Current Employee, more than 1 year

    Intern Review

    Apr 10, 2022 - Intern in East Lansing, MI
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good Culture Opportunities to branch out

    Cons

    Mediocre pay Mainly call center activities

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  9. 5.0
    Current Employee

    Great place to work!

    Mar 22, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The Credit Union is such a great place to work.

    Cons

    I have no cons or negative feedback.

    Be the first to find this review helpful
  10. 3.0
    Current Employee, more than 3 years

    Wonderful secondary family job, by no means is competitive for a single person

    Feb 20, 2022 - Loan Officer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The benefits are amazing. Currently you do not have to pay anything for Health, Medical or Dental insurance. Great pet insurance if you choose to use it. 401K match 2-1 up to 10% match, a great first layer of culture (first year and a half are usually really great). Training programs are a bit repetitive sometimes but are well organized, great efforts on DEI as of 2021, and will probably continue to be a big focus for the company.

    Cons

    There are a lot of great things about this company but as a single individual the pay is almost laughable as the total comp. drops off dramatically when not covering another person on your insurance. Facade of "merit increases" while all are based off from opinion and while helpful if you receive one, usually is after working extremely hard for months on end without much more than a pat on the back Current employees get less recognition as they are expected to "do their job." Self starter employees might be verbally appreciated more, there is normally nothing done to help push them forward besides for waiting until "the time is right." Promotions are given after performing the position you would be promoted to for 6-9 months with no slip ups, while the employees with that position currently can "slip up" with no real problems. The only place this might show up is in your annual increase which might be the difference between keeping up with inflation and not. The company saying they are aware of "pay compression and are working to fix this" is laughable when someone of 7 years makes less than someone in the same position who's only been with the company for two years. Back office positions have zero willingness to train, and branch employees are also kept at the branches if they are doing well because the branches cannot afford to lose the well performing employees. Manager's can know next to nothing about or products and services or our processes but also don't seem to do more than attend meetings and accept PTO requests.

    Continue reading
    2 people found this review helpful
Viewing 1 - 10 of 155 Reviews

Michigan State University Federal Credit Union Reviews FAQs

Michigan State University Federal Credit Union has an overall rating of 3.8 out of 5, based on over 173 reviews left anonymously by employees. 80% of employees would recommend working at Michigan State University Federal Credit Union to a friend and 86% have a positive outlook for the business. This rating has decreased by -12% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Michigan State University Federal Credit Union employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Michigan State University Federal Credit Union. This rating has decreased by -4% over the last 12 months.

80% of Michigan State University Federal Credit Union employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Michigan State University Federal Credit Union 3.8 out of 5 for work life balance, 4.1 for culture and values and 3.7 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Michigan State University Federal Credit Union to be culture, career development, benefits and the cons to be senior leadership, diversity and inclusion, management.

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Superior Service Founded in 1937, MSUFCU is owned and operated by members of the Michigan State University and Oakland University...More

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Michigan State University Federal Credit Union

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Looking for a new home is an exciting time. MSUFCU Chief Marketing Officer Deidre Davis stopped by Fox 47’s Morning Blend to discuss a variety of things you need to consider before purchasing a home. Learn about down payments, home inspections, and more.
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Michigan State University Federal Credit Union photo of: MSU Federal Credit Union Headquarters
Michigan State University Federal Credit Union photo of: Grand Opening of our new Holt Branch!
Michigan State University Federal Credit Union photo of: Employees volunteering together!
Michigan State University Federal Credit Union photo of: Employees at our Marsh Branch
Michigan State University Federal Credit Union photo of: Building Dreams Together!
Michigan State University Federal Credit Union photo of: Employees volunteering at the Ronald McDonald House
Michigan State University Federal Credit Union photo of: Lobby of the MSUFCU Headquarters
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