MicroMenders Reviews | Glassdoor

MicroMenders Reviews

11 reviews

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2.1
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Dave Sperry
10 Ratings

11 Employee Reviews

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  1. "Excellent opportunity for those seeking the ability to affect change."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MicroMenders full-time (More than 3 years)

    Pros

    In the face of a rapidly changing Information Technology Service landscape, MicroMenders remains at the forefront, by evolving our service offering and solution set to meet clients' business objectives and encourage their growth. The company encourages upward growth and mobility from within, and all employees have the ability to shape operational processes and efficiency. The work/life balance is a priority for this firm and contributes to the longevity of employees. Customer satisfaction is the gauge by which the firm operates, as the corporate vision shifts to establishing us as Business partners to our clients, as opposed to a vendor.

    Cons

    Team-building events and all-hands meetings need to be a priority, in addition to lateral communications between the teams. Additional oversight and productivity metrics need to be applied to the work-from-home "culture," and a health/wellness plan for all employees would be beneficial.

    Advice to Management

    I would advise the addition of mid-level managers in two key divisions of the business, to ensure the effective management of staff and to align the teams with corporate objectives.


  2. "Tier 2 Service Desk Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Network Engineer in San Francisco, CA
    Current Employee - Senior Network Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MicroMenders (More than 3 years)

    Pros

    Growth potential if you apply yourself and show you want to learn
    Flexible schedule
    SD Manager really laid back and a joy to work with
    Lots of things to learn and grow. But you must apply yourself and ask for the opportunities.
    Change of management on service desk made things better than before with other reviews.

    Cons

    Unreliable employees showing up everyday
    Big turnover on service desk which is pretty normal at MSP companies. People always looking for greener grass, sometimes you just have to take advantage of the opportunities given to you.

    Advice to Management

    Give raises more often and review process.
    Retain employees by offering some rewards for great work more often.
    Gym membership and encouragement to stay in shape.


  3. "Tough Place to Thrive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Administrator in San Francisco, CA
    Current Employee - Systems Administrator in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    A few nice co-workers that I like working with.

    Cons

    Do not feel challenged, management seems indifferent if performance is good or bad, no organizational structure.

    Advice to Management

    Please listen more to employees, we care and want to help.


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  5. Helpful (1)

    "Great Stepping Stone Job - Not Much After"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Desk Technician in San Francisco, CA
    Current Employee - Service Desk Technician in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at MicroMenders full-time (More than 3 years)

    Pros

    Good exposure to different technologies.
    Relaxed work environment allows downtime when it's slow, many bring in iPods to play games.
    No disciplinary action is taken.
    Can always escalate tickets you don't want to do to Service Desk Engineers.

    Cons

    Unreliable coworkers, they will come in late, or drop the ball on scheduled tickets.
    Bottom market rate, slow to earn raises, and you will often be two or more pay grades below what your skillset is,
    Due to vase technologies, you will have to learn an off hand system for use of one client.
    High client and employee turnover, produces lack of training or documentation to support clients.

    Advice to Management

    Your checkbooks will grow when you learn how to support your current clients, not trying to add as many as quickly and blaming "the talent" for lack of support.

    Invest in training and stop with the "fire drills."

    Invest in your own infrastructure, you recommend Disaster Recovery for clients, but you have none yourself.


  6. Helpful (3)

    "Not Willing to win"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in San Francisco, CA
    Current Employee - Engineer in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at MicroMenders full-time (More than 3 years)

    Pros

    Diversity in technology and lack of oversight lets you try and do pretty much what ever you want and makes it an endless opportunity to learn.

    Cons

    Lack of strategy. Bring on unsupportable clients at the cost of supportable ones. No standards. No Cloud strategy.

    Advice to Management

    Get a real cloud strategy. Set some standards. Are you Hyundai or Mercedes? Are you walmart or Nordstrom's? Trying to be both is bad.


  7. Helpful (1)

    "Run Away"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Administrator in San Francisco, CA
    Former Employee - Systems Administrator in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MicroMenders full-time (More than a year)

    Pros

    This is a great place to get exposure to a wide variety of different technologies. I used to recommend this as a viable starting place for anyone new to IT. However, due to recent poor steering from senior management: I can no longer recommend a position here in good conscience.

    Cons

    Sub-par wages, poor work/life balance, poor management, no company vision, no interest in employee well being, few advancement opportunities.

    Advice to Management

    I had hope you would turn it around, once...


  8. Helpful (1)

    "Complete lack of regard for employee satisfaction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director, Managed Services in San Francisco, CA
    Former Employee - Director, Managed Services in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MicroMenders full-time (More than 3 years)

    Pros

    Hard working and talented group of employees...from the engineers to the administrative staff. Relatively horizontal management chain...small company so there is little bureaucratic overhead. Good business model in Managed Services.

    Cons

    Salaries are sub-market rate. Employee satisfaction is rarely, if ever, taken into consideration within the business. Complete lack of strategic vision, values, planning and communication from the very top of the company down. The company is still struggling with a "small business" mentality after 25+ years of being in business.

    Advice to Management

    Address the "Cons" within this review.


  9. Helpful (2)

    "Too many generals, not enough soldiers."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Support in San Francisco, CA
    Former Employee - IT Support in San Francisco, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    A good way to get a lot of exposure quickly too companies and technologies in the bay area and beyond.

    Cons

    Workloads are lopsided, with the "peons" doing the heavy lifting and the "I'm too goods'" getting the cushy jobs and pay. You will be beaten down every day and then insulted when you ask for help.

    Advice to Management

    Why do you need so many managers anyway? Instead of cheaping out on your front line soldiers who give you so much?


  10. Helpful (2)

    "No room for growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Engineer in San Francisco, CA
    Current Employee - Systems Engineer in San Francisco, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    A good place to work for entry level windows systems administrators that would like to work in a small NOC/helpdesk environment.

    Cons

    Lacking innovation and technological leadership. No room for growth or career advancement. Senior management suffers from big fish small pond syndrome.

    Advice to Management

    Fire your CTO.


  11. Helpful (1)

    "Don't be a consultant here"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in San Francisco, CA
    Current Employee - Consultant in San Francisco, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Relaxed corporate structure gives you the ability to make your own schedule

    Cons

    Zero opportunity for advancement and a wane in focus on consulting

    Advice to Management

    Make more effort to show appreciation to your staff



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