Microsoft Reviews in Charlotte, NC | Glassdoor

Microsoft Charlotte Reviews

Updated May 4, 2017
72 reviews

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Charlotte, NC Area

3.6
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72 Employee Reviews

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  1. "Consumer Product Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charlotte, NC
    Former Employee - Anonymous Employee in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Microsoft part-time (More than a year)

    Pros

    Meeting tons of people, fun work environment, fun coworkers, they take great care of you

    Cons

    Hard area of growth, work full time hours but paid part time.

    Advice to Management

    Try to help for growth in a more open way


  2. Helpful (1)

    "Great people, beware the review process."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Charlotte, NC
    Former Employee - Manager in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Microsoft full-time (More than 10 years)

    Pros

    The people are fantastic, they all want to do the right thing by and for customers. The cloud head reinvigorated the company.

    Cons

    Beware of the review process, stack ranking still exists in a modified form and it drives all kinds of had behaviors. People are concerned with making an impact and they will hoard information and step on each other to make it happen.

  3. Helpful (1)

    "Lame"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Operations Engineer in Charlotte, NC
    Current Employee - Senior Operations Engineer in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Microsoft full-time (More than 10 years)

    Pros

    The pay and benefits are ok.

    Cons

    too much diversity crap and hiring the wrong people based on skin color.


  4. "Change is good and bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Charlotte, NC
    Current Employee - Anonymous Employee in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Microsoft full-time (More than 10 years)

    Pros

    Amazing people. Great customers. Collaborative work environment

    Cons

    Constant change... Too many layoffs without rhyme or reason.

    Advice to Management

    Improve change management. Set a vision and strategy and share with your management team so that they can help navigate. Give your people an opportunity to demonstrate their ability to pivot/change. Have some logic to your layoff strategy.


  5. "Empower everyone"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Account Manager in Charlotte, NC
    Current Employee - Technical Account Manager in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Microsoft full-time (Less than a year)

    Pros

    Flexible hours, customer facing, great work life balance, good community

    Cons

    a lot of re-org, and you may feel lonely if you are not a very sociable person

    Advice to Management

    really focus on account transition


  6. "Office 365 FastTrack Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Office 365 FastTrack Engineer in Charlotte, NC
    Former Contractor - Office 365 FastTrack Engineer in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Microsoft as a contractor (More than a year)

    Pros

    Working with new technology, learned to work with Office 365 and its corresponding workloads; Lync, Skype for Business, OneDrive for Business, OfficeProPlus, SharePoint Online, Exchange Online (2010, 2013, 2016), Migrate On Prem Exchange and AD environment to Azure and Office 365, support, and troubleshoot, AADC, AADP, MDM, EMS, ActiveSync. Free beverages are great, great cafeteria (love their sweet tea), free soda and water from vending machines, enjoyed team members.

    Cons

    Excessive workload with unpredictable customers, FastTrack Center (FTC) training could be more effective and detailed, FTOP application is NOT the greatest, removed Certification center from onsite(???), learning the job consisted of 3 days training, self study, learn as you go, some mentorship, Microsoft is constantly pushing for stats but many factors affect those stats, burnout is potentially inherent.

    Advice to Management

    Half of our job security depends on customers rating their Microsoft FastTrack Engineer, Engineers cannot make customers complete the survey which then detracts from an engineer's NSAT rating.


  7. Helpful (1)

    "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Charlotte, NC
    Current Employee - Anonymous Employee in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Microsoft full-time (More than 10 years)

    Pros

    Awesome benefits, great place to work

    Cons

    Poor people management at Sr - Mid levels

  8. "Learn a lot and get very good pay and benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charlotte, NC
    Former Employee - Anonymous Employee in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Microsoft (More than a year)

    Pros

    Working at Microsoft (for the support business) will help you obtain a skill set that you probably won't get elsewhere. If you are familiar with Microsoft products, working with them will help you take your skills to the next level. The pay and benefits are also very good. They reward you if you contribute to the success of the team. They also provide healthy snacks and have a great cafeteria with discounted food. Finally, you can get all sorts of Microsoft products for a discounted price. Overall, it's a very good place to work.

    Cons

    Critical situation calls come in every day. If you pick one up, you may be able to hand it off at the end of your shift you may not. So it's hard to make plans for the evenings because you might be stuck on a Critical situation call with no hand off for a while. I think the longest one I had to wait for was about 4 hours past my normal shift. If you don't mind that kind of thing, then this may not be a con for you.

    The other thing is that they really don't offer training. You get some time to onboard, but they essentially give you reading material and then put you on calls with customers. Knowing what I know now I would have used that onboarding time differently. But there wasn't (at least in my case) much direction. This job is very good for people who want a career and lifestyle where you eat, sleep, and breath tech.

    Advice to Management

    Pull people out of their queues and give them regular training. Make training a priority and work on end of shift CritSit handoffs.


  9. "Senior Escalation Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Escalation Engineer in Charlotte, NC
    Current Employee - Senior Escalation Engineer in Charlotte, NC
    Recommends
    Positive Outlook

    I have been working at Microsoft full-time (More than 5 years)

    Pros

    amazing package, merit, bonus, stocks, and base salary is perfect.

    Cons

    work life balance, usually busy finishing up projects late at night.. but worth it.


  10. Helpful (2)

    "Solutions Sales Professional"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solution Sales Professional in Charlotte, NC
    Current Employee - Solution Sales Professional in Charlotte, NC
    Recommends
    Positive Outlook

    I have been working at Microsoft full-time (More than 10 years)

    Pros

    Great Account Teams and access to customers. Ton of solutions if you want to sell something different in a few years. So many choices and a lot of good people. Great from Sales to Services with a lot invested into growing you as an employee.

    Cons

    Tuff place to sell at the same job for more than a few years. It can be feast or famine. Cloud has taken over, but on premise people seem to be second class citizens. Customers who just don't want the cloud can't get the conversation they need sometimes. Although the cloud is the future, sometimes it's not what the customer wants.

    Advice to Management

    Keep looking out for the employee! No one will ever care how much you know, until the know how much you care!


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