Microsoft Reviews in Irving, TX | Glassdoor

Microsoft Irving Reviews

Updated April 19, 2017
50 reviews

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Irving, TX

4.1
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Microsoft CEO Satya Nadella
Satya Nadella
12 Ratings

50 Employee Reviews

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Pros
Cons
  • work life balance is a bit of an issue (in 987 reviews)

  • Review system was not the greatest (in 510 reviews)

More Pros and Cons

  1. "U.S. Service Center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Assurance Lead in Irving, TX
    Current Employee - Quality Assurance Lead in Irving, TX
    Recommends
    Positive Outlook

    I have been working at Microsoft full-time (More than a year)

    Pros

    Great environment to work in. Plenty or room for growth.

    Cons

    The coffee machines break sometimes.


  2. "Good Company"

    Star Star Star Star Star
    Former Contractor - Support Engineer in Irving, TX
    Former Contractor - Support Engineer in Irving, TX
    Neutral Outlook
    No opinion of CEO

    I worked at Microsoft as a contractor (More than a year)

    Pros

    Good Coworkers and good team members

    Cons

    Contract work is the pits


  3. "Delivery Resource Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Global Delivey RM in Irving, TX
    Former Employee - Global Delivey RM in Irving, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Microsoft full-time (More than 10 years)

    Pros

    Great Technology, Great Benefits, Great People

    Cons

    If you do not get in the right group there are career path limitations

    Advice to Management

    create better career paths


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Tier 3 Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Escalation Analyst in Irving, TX
    Former Employee - Escalation Analyst in Irving, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Microsoft full-time (More than 3 years)

    Pros

    My position here was a T3 customer support role. It was very analytical and challenging which I think is great and keeps things interesting. I worked with a team that was very flexible in terms of schedule accomodations, the tenured people I worked with were great we all got a long and worked well as a team.

    Cons

    Lack of resources certain vendors/contract positions stifled pay or raises, sometimes mitigation was hindered due to red tape/jurisdiction


  6. Helpful (2)

    "One Microsoft"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Escalation Engineer in Irving, TX
    Current Employee - Support Escalation Engineer in Irving, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Microsoft full-time (More than a year)

    Pros

    * Main Support and Development Campuses are greatly funded.
    * Training and support documents available
    * Ability to make an impact on the company as a whole
    * Medical Benefits are Above Average to Great
    * Bonus Incentives and Monetary Benefits are Above Average to Great
    * Main Campuses offer various amenities per region including, Outdoor Activities, Great Quality Lunches at decent to low prices, Decent Discounts on Microsoft Only Products at Company Stores
    * Excellent Work/Life Balance. You work when you are scheduled - Scheduling is Fair and Traditional
    * Numerous Career Opportunities to those that choose to earn them
    * Software Benefits to the Entire Microsoft Software Catalog for personal use free.
    * Company is in the growth to a new direction of a Unified Organization of Knowledge and Collaboration
    * Excellent Disability, Maternal/Paternal, and Retirement options
    * Strong understanding and respect of diversity, culture, and religions
    * Fantastic and Encouraging Orientation/Onboarding Events
    * Host yearly events company wide
    * Strong Morale and team building events and company hosted lunches

    [Personal Note: I have felt the most accomplished, valued, and respected of all the companies I have EVER worked at for any industry or service. I have work in the last 13 years for about 20 companies - Microsoft has been the best so far in every field. except overall communication - but that seems to be the shortcomings of Humans in general]

    Cons

    * Some employees find loops in systems to retain employment while bringing the company down
    * Too Much out-sourcing and vendor work - pay the employee for the work not the middleman
    * Strong breaks in current communication, business focus among teams of services and products, no central point of resource or reference
    * Does not have standardized training for Support Services, needs better hiring techniques to filter out unqualified candidates, and needs to streamline the employment initiation post hiring process
    * Lacks open cooperation and collaboration between teams - unhealthy competition
    * Many Individuals tend to rather put blame on others and refuse ownership or responsibility
    * Managers should work closely on setting standards and procedures in writing and sticking to them - much communication about standards and procedures is word of mouth.
    * Company needs more focus on the future and bigger picture and to not fall in the loop of old bad habits
    * Still a strong presence of "Always done it this way" mentality that needs to be filtered out or changed

    Advice to Management

    Work harder to being a United company and set standardization to build from. Do not set much word of mouth and show conviction, ownership, and accountability in the face of failure.

    Strive to bring teams and services on the same page. Enforce procedures and standards that actually matter to the benefit of the business, employee, and customer.


  7. "Great Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Escalation Engineer in Irving, TX
    Current Employee - Support Escalation Engineer in Irving, TX
    Recommends
    Positive Outlook

    I have been working at Microsoft full-time (More than 3 years)

    Pros

    Always learning, challenging yet exciting. Flexible hours and flexible location. Can work from home, from Hawaii or from another country any day you want.

    Cons

    Always have to learn new stuff. You will never feel like you know everything.

    Advice to Management

    none


  8. Helpful (1)

    "Great Company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Delivery Manager in Irving, TX
    Current Employee - Service Delivery Manager in Irving, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Microsoft full-time (More than 10 years)

    Pros

    Great pay, benefits aren't what they used to be but still are pretty good. Most managers are really good and most of the people you work with are really nice. It is the best company I have ever worked for with a pretty good review system although it is not perfect.

    Cons

    Things change often, and they do a lot of re-organization of orgs, teams, groups or whatever.
    The company is very Redmond, Washington focused although it does have a global footprint.


  9. "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Irving, TX
    Former Employee - Anonymous Employee in Irving, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Overall a good place to work. Good Insurance and benefits

    Cons

    Work Life balance is not great.


  10. "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Irving, TX
    Former Employee - Anonymous Employee in Irving, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Microsoft full-time (More than a year)

    Pros

    Potential of good bonuses. The company is doing good, but you have to be on the right division. The Hardware business is struggling, but the other areas have better growth potential.

    Cons

    Everything is too "Redmond, WA" centric. So, if you are not willing to relocate, it may be hard to get the nicest, or higher visibility positions

    Advice to Management

    What is really the Microsoft culture?


  11. "Sr Supply Chain Planner"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Irving, TX
    Current Employee - Anonymous Employee in Irving, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Business environment, career opportunities, salary, benefits

    Cons

    Work and life balance, excessive pressure


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