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Microsoft SERVICE ADVISOR Reviews

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Found 46 reviews

4.1
StarStarStarStarStar
Rating TrendsRating Trends
78%
Recommend to a Friend
86%
Approve of CEO
  1. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - SERVICE ADVISOR in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Microsoft full-time for more than 19 years

    Pros

    Worked in the Microsoft Store and it was a the best place I ever worked! The benefits are great, the leadership is even better! Microsoft goes out of their way to take care of every employee!

    Cons

    Retail, what can you say.

    Advice to Management

    Keep moving forward and never lose the Growth Mindset!

    Microsoft2019-01-24
  2. "Good place to learn"

    StarStarStarStarStar
      Former Employee - SERVICE ADVISOR in Oklahoma City, OK

      I worked at Microsoft full-time for more than a year

      Pros

      you get to interact and meet new people every day.

      Cons

      Holiday season is hectic.

      Microsoft2019-01-31
    • Helpful (2)

      "Wonderful"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - SERVICE ADVISOR in Costa Mesa, CA
      Recommends
      Positive Outlook

      I worked at Microsoft for more than 5 years

      Pros

      Great pay for full time, Microsoft Corp level benefits, ability to do what needs to be done to find right solution for customer, great culture

      Cons

      Very strict late policy, kinda forced to do volunteer outings

      Microsoft2018-08-17
    • Helpful (1)

      "Bland and mediocre"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - SERVICE ADVISOR in Seattle, WA
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Microsoft full-time for more than a year

      Pros

      You get to say you work at Microsoft

      Cons

      Career growth and opportunities are limited

      Advice to Management

      Stop managing out your competent employees and stop fixating on promoting under qualified people.

      Microsoft2018-08-30
    • "Great Place to Work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service Advisor 
      Recommends
      Positive Outlook

      I have been working at Microsoft full-time for more than a year

      Pros

      The opportunities are bountiful. The people truly care about you. The benefits are great. The pay is great.

      Cons

      They try to "teach" you too much too quickly in the form of elearnings but do little actual hands on training to solidify the content in you brain. Priorities can shift on a dime. There can at time be too many focuses.

      Advice to Management

      Keep on keepin on.

      Microsoft2018-08-09
    • "Great Company To Work For"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - SERVICE ADVISOR in Oak Brook, IL
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Microsoft full-time for more than 3 years

      Pros

      They listen and truly care about their employees. They provide us opportunities for improvement in the company.

      Cons

      There isn't much negative things to say! Microsoft provides great benefits and allows for a great work/life balance. The only thing I wish is Microsoft market their Surface brands better. You don't see as much Surface commercials as you do Apple, Google, or Amazon.

      Microsoft2018-07-06
    • Helpful (2)

      "Best retail job I every had"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Product Services Advisor in Newark, DE
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Microsoft part-time for more than a year

      Pros

      Loved the company, employees, products, pay, benefits, flexible, was really awesome.

      Cons

      I have nothing bad to say, really enjoyed my time with there.

      Microsoft2018-02-13
    • "Great Culture and Team"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Consumer Service Advisor in Natick, MA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Microsoft full-time for more than 3 years

      Pros

      Being available Service Advisor is overall a great experience, very fast paced and people focused. You're always meeting new people, in a great team and playing with the latest technology. Lots of great benefits

      Cons

      Being a retail job it doesn't ever provide a consistent schedule and provides a difficult work/life balance. It's very hard to take time off in the holidays.

      Microsoft2018-02-10
    • Helpful (1)

      "Service Advisor"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - SERVICE ADVISOR in Boston, MA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Microsoft (Less than a year)

      Pros

      The work isn't very hard at all once you get a hang of all the processes. It's an extremely great start to any IT career and depending on the store you apply at, you can get away with very little tech knowledge.

      Cons

      The role is very customer oriented and you will sometimes have to work with customers that don't always respect you. There's usually a lot of issues that customer will blame you for because you represent Microsoft and you sort of have to take it on the chin and move on. Moving up from the service advisor role is also very tough because depending on the store, the leadership may not care.

      Advice to Management

      Make more opportunities for someone to move up from the service advisor role

      Microsoft2018-01-19
    • "Retail review"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Consumer Service Advisor 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Microsoft full-time for more than 5 years

      Pros

      Benefits are great, pay has been good in terms of working in retail.

      Cons

      Retail leadership is not great, it fluctuates. Retail Leadership keeps trying to cut benefits.

      Advice to Management

      Reward your frontline workers and distribute bonuses evenly amongst the team.

      Microsoft2017-12-12
    Found 46 reviews