Microsoft Technical Specialist Reviews | Glassdoor

Microsoft Technical Specialist Reviews

Updated March 24, 2019
18 reviews

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Technical Specialist

4.3
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Employee Reviews

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Pros
  • "They have a great work/life balance with lots of flexibility" (in 2336 reviews)

  • "Smart people (more at HQ than the field)" (in 1814 reviews)

Cons
More Pros and Cons

  1. Helpful (1)

    "Technical Services Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Service Specialist in Austin, TX
    Current Employee - Technical Service Specialist in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Microsoft full-time (More than a year)

    Pros

    Teaches you problem solving skills, allows you to expand your thinking outside of the box.

    Cons

    There could be very busy days and days where there are a couple of upset customers that express themselves in a rude manner. Then again that is every other retail position there are going to be unique customers.

    Advice to Management

    Management is doing good at training the new hires and giving them a good introduction to the role.


  2. "On the right path!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Pre-sales Data and Analytics Specialist in Pepperell, MA
    Current Employee - Technical Pre-sales Data and Analytics Specialist in Pepperell, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Microsoft full-time (More than 10 years)

    Pros

    Expanded products, being sold at competitive prices, which makes pre-sales excellent. The technology is amazing, and we're getting "Faster" at getting to market.

    Cons

    Outside perception mostly, and the land-grab versus AWS for cloud. We lost the mobile space.

    Advice to Management

    Keep doing what you are doing now. The decline is long over, and now it's up to the sky!

  3. "Great Company, Poor leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Sales Specialist in Kennebunk, ME
    Current Employee - Technical Sales Specialist in Kennebunk, ME
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Microsoft full-time (More than 5 years)

    Pros

    Amazing benefits, great company culture, a lot of access to tools to help develop your skillsets and advance your career.

    Cons

    Poor decisions in hiring, purport to have a big focus on culture but don't hire managers that embody that culture, no clear path to advancement.


  4. "Great Culture!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Training Specialist in Cincinnati, OH
    Current Employee - Technical Training Specialist in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Microsoft (More than 3 years)

    Pros

    Great company culture! Exciting new direction under the new leadership. There is opportunity if you make the right connections...

    Cons

    Difficult to transition to other opportunities within the company without having established relationships


  5. Helpful (1)

    "A new energy at Microsoft"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Specialist in Boston, MA
    Current Employee - Technical Specialist in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Microsoft full-time (More than 8 years)

    Pros

    Microsoft offers so many choices for career paths, and is open to you changing. Excellent salary and benefits. Hard work is expected, but lots of reward for that. Huge partner infrastructure. Well-respected name in industry. The customer will always take a meeting with Microsoft, even if they don't agree with you.

    Cons

    Previous to new CEO, overly focused on wars with competition. Health plan now average compared to previous. Not "Sexy" like other big tech firms. Some fits and starts in transitioning to Cloud first.

    Advice to Management

    Stop increasing quotas so absurdly


  6. Helpful (3)

    "Great culture, New CEO making a difference"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Sales Specialist in Cincinnati, OH
    Current Employee - Technical Sales Specialist in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Microsoft full-time (More than a year)

    Pros

    There's a great company culture at Microsoft of family first, innovation, independence and hard work. Everyone really loves the company and the first-level managers are great. The company is very focused on career growth and making sure you are always looking forward. They are very flexible about work hours, locations, etc. as long as you get the job done. The people are amazing!

    The new CEO, Satya is really rallying the company and is doing great things. Old establishment is changing (albeit slowly)

    Cons

    The Sr. Leadership could really use some help. From 2nd line managers to just below the CEO, the leadership is very "inward focused" and almost used-car-salesy. It's very cut-throat at that level and you they appear to have no problem stepping on toes to move up. Also, sr. leadership looks "down" quite a bit on those with IC (individual contributor) roles.

    No real career opportunities for technical leadership other than in Seattle. All field leadership is sales based and you almost have to go through the sales ranks to get leadership opportunities. Technical roles report into sales managers, so technical people are often undervalued or have little direction.

    Advice to Management

    Field technical specialists, ATS', etc. really need to have a technical leader, not a sales-only leader who has no understanding or value of technical leadership.


  7. "Fantastic company, amazing culture, and awesome benefits."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Specialist in New York, NY
    Current Employee - Technical Specialist in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Microsoft full-time (More than a year)

    Pros

    Salary structure, environment, culture and benefits.

    Cons

    Development, salary, dress code and guidelines.

    Advice to Management

    Look into staffs development and rewarding hard workers.

  8. Helpful (1)

    "Microsoft is one large ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Specialist in Redmond, WA
    Current Employee - Technical Specialist in Redmond, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Microsoft full-time (More than 5 years)

    Pros

    Microsoft is a great learning environment and place to build critical business management skills, especially across v-teams. You generally get what you put into the role and there is a willingness to support employees with personal growth in education and leadership opportunities.

    Cons

    The calibration system on a curve does not motivate managers to build great teams. It actually forces employees to compete against each other which does not build strong teams. They need less product pushing and more storytelling from the customer's point of view.

    Advice to Management

    If you have all A players and have to consistently give high performers bad scores just because you have to have someone at the bottom, then the you will lose great talent.


  9. Helpful (2)

    "Couldnt wait to find another job"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Specialist in Dallas, TX
    Former Employee - Technical Specialist in Dallas, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Benefits are great particularly healthcare? They have great food in the cafeteria.

    Cons

    Account Executives are measured on engaging partners in direct conflict with MCS

    Advice to Management

    Replace Blamer and use your R&D $$ to compete


  10. "Great benefits, OK products"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Specialist in New York, NY
    Current Employee - Technical Specialist in New York, NY
    Recommends
    No opinion of CEO

    Pros

    Awesome benefits, great work/life balance. The company is making a ton of cash despite lack of innovative products.

    Cons

    Except for Kinect, MS hasn't produced any innovate products. It's getting trounced by Apple, Google and other competitors.