MidasPlus Reviews | Glassdoor

MidasPlus Reviews

Updated March 2, 2017
10 reviews

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1.7
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Connie Harvey
3 Ratings

Employee Reviews

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  1. "Concerned about the company's future"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst
    Former Employee - Business Analyst
    No opinion of CEO

    I worked at MidasPlus full-time (More than 8 years)

    Pros

    1. Worked with some exceptionally talented team members
    2. Fantastic client base.
    3. Originally the company valued employees and had a very lean management structure.

    Cons

    1. The company was purchased by ACS, which was acquired by Xerox, then Xerox split off all non-copy related business to a new company Conduent. Each of the sales/acquisitions/splits diluted the original company values and focus on clients and creating products/functionality to support their needs.
    2. Previous executive leadership did not support existing products (no enhancements), which resulted in client dissatisfaction.
    3. After years of development, and significant investment, the new product does not yet have the functionality of the products it is meant to replace.
    4. Many layers of management/Vice Presidents have been added
    5. New executive leadership is better, though it remains to be seen if flagship products can be reinvigorated while continuing to develop needed functionality in the new product

    Advice to Management

    1. Seek and value employee input
    2. Evaluate the need for more executive level employees versus employees who do the day-to-day work on the products and client support
    3. Allow product managers to have control of their products and staff
    4. Promote understanding of products with Conduent executive leadership
    5. Take advantage of partnering opportunities with pharma and life sciences


  2. Helpful (1)

    "Management Problems"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Current Employee in Tucson, AZ
    Current Employee - Current Employee in Tucson, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at MidasPlus full-time (Less than a year)

    Pros

    not many pros to share...moving along

    Cons

    the current management, aka "leadership team", is letting current customer/products wither on the vine whilst spending over $8M on a new project thats supposed to be hosted in house however it's not living up to expectations.

    Advice to Management

    Start over on the "new" product slated to be done 2 years ago, then 1 year ago, now. Replace the whole team that has spent $8M on a project that is not finished, deployable or maintainable w/o it breaking when one or more people do something. Your clients expect more and you're not delivering.


  3. Helpful (2)

    "Loss of focus on clients and employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tucson, AZ
    Former Employee - Anonymous Employee in Tucson, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MidasPlus full-time (More than 10 years)

    Pros

    The worker bee's are talented and caring individuals. Once upon a time even management was committed and caring.
    Biggest pro is they do have remote positions which gets you out of the terrible politics.

    Cons

    Since the acquisition by Xerox and the departure of one of the last company founder, corporate vision has been lost. The new managing director seems to want to dismantle the old and incorporate his new with no regard for client relationships or needs.

    Advice to Management

    Once upon a time Midas customers were compared to a cult. I don't think anything better can be said about the relationship that a company has cultivated with its customers. You need to move back to providing that top of the line service and meeting peoples needs as the cult is beginning to disintegrate.


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  5. "Great until recently"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Tucson, AZ
    Current Employee - Anonymous Employee in Tucson, AZ
    Neutral Outlook
    Disapproves of CEO

    I have been working at MidasPlus full-time (More than 10 years)

    Pros

    My colleagues are the reason I stay. They are so good and so professional in spite of everything we're currently experiencing.

    Cons

    Major changes have occurred since the managing director took over. The culture we had of quality, real respect for the client, realistic project goals has gone out the window.


  6. "Going Downhill"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at MidasPlus full-time (More than 3 years)

    Pros

    Most of my coworkers, most of my clients.

    Cons

    Don't pay fair across the board for people in the same position, motivation is fading, company moral at an all time low. Understaffed, over worked and under appreciated. As long as the big guys pockets are getting bigger nothing else matters. When all 422+ clients are upset with support of your company, there is a MAJOR RED FLAG WAVING.

    Advice to Management

    Pay your employees fairly, not gaps of almost double. Get staffed, show appreciation to employees.


  7. "Cloud product development hurting existing products"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at MidasPlus full-time

    Pros

    Brilliant developers, dedicated support personnel.

    Cons

    Insensitive management, support of current products losing staff, poor morale.

    Advice to Management

    Do not discard 1/4 century of success for the promise of a cloud-based future.


  8. "Trying to survive the Xerox effect"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Arizona in Tucson, AZ
    Current Employee - Arizona in Tucson, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at MidasPlus full-time (More than 10 years)

    Pros

    Incredibly brilliant colleagues
    The best IT Support team in the business
    Decent pay and benefits
    Healthcare services industry leader

    Cons

    Untrustworthy influence of Xerox, the company that acquired MidasPlus in the ACS takeover. Loss of focus on our reputation, and too much on expansion and revenue.
    Recent layoffs of veteran and talented staff ("seeking new opportunities", we were told. )

    Advice to Management

    Stop chasing revenue first and excellence later. Switch that order.


  9. "Stay away!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Analyst in Tucson, AZ
    Former Employee - Software Analyst in Tucson, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at MidasPlus (More than a year)

    Pros

    Salary was good, brilliant individuals

    Cons

    Where do I begin. Management has no clue what to do or how to treat people. The head leaders are directors or VPs because they are friends with someone is power. They claim employee opinions matter, open door policy etc. but it doesn't. If you not part of the buddy system then you are not treated well
    No clear direction whatsoever and no communication. You have to figure things as as you go. Nothing is documented so you never know what is going on.
    Anxiety filled environment. They pay well but make sure you ask the most up from because that is all you'll get. No raises.

    Advice to Management

    The 80s are over, learn to manage modern day companies


  10. "Sadly the company lost the magic"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at MidasPlus full-time (More than 5 years)

    Pros

    Originally, the company was like a family and treasured their employees.

    Cons

    With corporate acquisitions this quickly changed. It is vital for an organization to stay relevant and in front of the curve in order to manage growth. Leadership was able to successfully stave off outside manipulations with the ACS acquisition; however, the Xerox acquisition demanded many employee sacrifices and took the depth and breadth of local employee knowledge for granted deeming employees were easily replaced.


  11. Helpful (3)

    "initially great; when Xerox took over it is continually going downhill"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Withheld in Tucson, AZ
    Former Employee - Withheld in Tucson, AZ
    Doesn't Recommend
    Negative Outlook

    I worked at MidasPlus full-time (More than 10 years)

    Pros

    used to be a wonderful company to work for; employees were known to management and really considered people outside of the parameters of their job

    Cons

    none of that exists any longer; the Xerox take over and management changes have made the company into a "what's in it for me?" workplace instead of the employee dedication that was seen before

    Advice to Management

    management by intimidation was a 60's theory and has been adopted here. For a management team that insists everything is "transparent" it certainly is interesting how many secrets are being kept and even when asked, information withheld from employees and clients