Midfirst Bank Reviews | Glassdoor

Midfirst Bank Reviews

Updated May 24, 2018
111 reviews

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3.1
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53 Ratings

111 Employee Reviews

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Pros
  • Great place to work, great benefits (in 10 reviews)

  • Good benefits, depending on your department there are some excellent career paths (in 6 reviews)

Cons
More Pros and Cons

  1. "Senior Litigation Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bankruptcy Specialist
    Former Employee - Bankruptcy Specialist
    Recommends
    Positive Outlook

    I worked at Midfirst Bank full-time (More than 5 years)

    Pros

    Can move up in the company if you are a very hard working and great training

    Cons

    Pay is not that good.


  2. "Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bank Teller
    Former Employee - Bank Teller
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Midfirst Bank part-time (More than a year)

    Pros

    Flexible hours
    Opportunity for growth
    incentive bonus

    Cons

    Open Sunday's
    Longer hours
    Old system ( very old-school)

  3. "Auditor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auditor in Oklahoma City, OK
    Current Employee - Auditor in Oklahoma City, OK
    Recommends
    Approves of CEO

    I have been working at Midfirst Bank full-time (More than a year)

    Pros

    Good environment to work in
    Great company to work for
    Relaxed environment to work in

    Cons

    Lower than average pay.
    Low advancement opportunities


  4. "Great job thorough school"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker in Oklahoma City, OK
    Current Employee - Personal Banker in Oklahoma City, OK
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Midfirst Bank full-time (More than 3 years)

    Pros

    Flexible hours; Bank is always open
    Customers are friendly
    Co-workers are friendly
    Pay is less than average competitor bank pay

    Cons

    Management only cares about numbers
    No professional growth opportunities
    Very stagnant positions
    Management only wants experienced employees if seeking job outside of customer service area
    Stop wasting MidFirst money and time on writing up employees for every little thing

    Advice to Management

    Management spends their time finding ways to write up their employees


  5. Helpful (1)

    "Vertical Organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Midfirst Bank full-time

    Pros

    My immediate team is good to work with and helped me develop new skills.

    Cons

    The cross-departmental teams I work with are fragmented and contentious and do not have an integrated vision as being a part of the same overall team. Women are not fully valued in the organization.

    Advice to Management

    Find ways to integrate all the teams and communicate more openly and directly. Remember that men dominate the financial industry, so even if it may seem like some women aren't succeeding, men wrote the rules of what it means to succeed in the financial industry. Consider creating conditions where women can thrive and their input is welcomed.


  6. "Banking Center Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Banking Center Manager in Phoenix, AZ
    Current Employee - Banking Center Manager in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Midfirst Bank full-time (More than 3 years)

    Pros

    The previous leadership team in Phoenix had built a great culture and drove strong results. They hired a lot of good people and the company was a great place to work. The previous leadership team had done a good job of insulating all of the people in Arizona from the Oklahoma culture led by Stephen Ellis.

    Cons

    This review is specific to the Phoenix market. A couple of years ago the Phoenix market started to be managed by Oklahoma leadership (Stephen Ellis). This is where the entire culture that had been built at MidFirst in Phoenix started to deteriorate rapidly. Previous leadership drove results but treated people with dignity and respect. They created a collaborative culture where the best ideas surfaced and helped to contribute to the greater good. When Stephen Ellis took over he tried to make it appear that he cared what employees in Phoenix had to say but over time he started to show his true colors. He instilled a fear-based culture and seemed to only value "yes" men and women who did not challenge his authority. He bashed the previous regime (they are still with the company) who was well respected in public forums such as manager meetings. He is a very smart man but would be best suited to managing projects and not people. He comes across as pompous, arrogant and unapproachable. He had the audacity to allow his bank balance to be heard on speaker phone at a Regional meeting because he was trying to prove a point to someone who surfaced a question about customers in trying to retrieve his or her balance.

    Another time in a meeting, Stephen threw a candy bar as hard as he could that narrowly missed an employees head in a stunt that he later described was a joke. The employee didn't take it that way and could have been seriously hurt had the flying projectile hit the employee.

    Stephen single handedly ran off two well respected Regional Managers who had a combined total of 18 years of experience with the bank within a two month span. From everything I've heard, there is more wholesale turnover brewing as most Phoenix based employees have voiced just how unhappy they are. All of this is ashame because this had been a great company to work for before this one person came in and tainted the entire culture that had been built in the Phoenix market.

    Advice to Management

    Create a safe forum for current employees to provide feedback without fear of retaliation. People are less likely to share how they really feel because of the fear based culture that has been created. If the Phoenix market is still important to the company, something should be done to take this bad apple out of a position where he manages people so that his influence can be limited.


  7. "Teller II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller II
    Current Employee - Teller II
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Midfirst Bank (More than a year)

    Pros

    Offers wonderful products in comparison to competitor banks. Customer support throughout company is amazing. Very loyal and friendly customers.

    Cons

    New upper management isn't too involved with the needs/wants of lower level employees. Many employees including multiple branch managers have left the company within the last six months partially due to this issue.

    Advice to Management

    Hopefully this bank can stay afloat. There has been a huge number of employees leaving the company in a very short amount of time. It's going to be time to look for something else if things don't start to change.

  8. "Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate in Oklahoma City, OK
    Current Employee - Associate in Oklahoma City, OK
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Midfirst Bank full-time (Less than a year)

    Pros

    Employee Clinic
    Decent benefits
    Flex time schedule
    Small Christmas bonus

    Cons

    Pay and raises are incredibly poor. Very micromanaged work, have to log everything you do everyday to prove your daily worth through a productivity system as well as when you go to the bathroom. It's very demeaning. They don't have consistent policies for things and cherry pick a lot of their rules due to none being written anywhere. QC dept makes working there even worse due to their guidelines. When asked they couldn't tell us what work and what guidelines they were using to QC said work. Huge lack of communication that happens within this specific department. They say there is room for advancement here I'd disagree. It took everyone in my dept 5-10 years to get into "senior positions" but they refuse to move them up to management positions and would rather bring people in from outside the company that know nothing about mortgage servicing to lead the dept leaving your associates to train management, which is so wrong. Why not promote someone who is well knowledgeable, been in the industry 10+ years and deserves the position?

    Advice to Management

    I know there's not much they can do as this most of the major cons come from higher up. But I guess I'd say show your employees more appreciation and communicate better. Work on some uniform guidelines for just about everything from QC to leave time. If we aren't told and management doesn't know what is expected then you can't expect us to just know these things either. Promote from within more.


  9. "Benefits like no other!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Delinquency Counselor in Oklahoma City, OK
    Current Employee - Delinquency Counselor in Oklahoma City, OK
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Midfirst Bank full-time (Less than a year)

    Pros

    AMAZING BENEFITS
    good pay for starting
    Restaurant in building
    Easy to earn money for perfect attendance, have high scores, etc.
    2 weeks pto immediately, 12 days sick paid, paid holidays.

    Cons

    Favouritism
    Low raises
    Micromanagement
    Upper Management is very unsensitive to family needs from employees.


  10. "Great Entry to Professional Workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in Tempe, AZ
    Former Employee - Teller in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Midfirst Bank full-time (More than a year)

    Pros

    - Beautiful Banking Centers
    - Benefits were affordable (when I was there)
    - Incentives to stay with company

    Cons

    - Banks are all about sales so numbers matter and can be stressful
    - Managers specifically are paid out based on teams numbers, can result in pushing sales that you may think are less than ethical or necessary

    Advice to Management

    Keep rewarding your staff and maintaining your unique presentation/service versus other mainstream banks.


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