Midfirst Bank Reviews | Glassdoor

Midfirst Bank Reviews

Updated August 16, 2018
115 reviews

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3.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
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G. Jeffrey Records Jr.
55 Ratings

115 Employee Reviews

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Pros
  • "Great place to work, great benefits" (in 10 reviews)

  • "Good benefits, depending on your department there are some excellent career paths" (in 6 reviews)

Cons
More Pros and Cons

  1. "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bank Teller in Oklahoma City, OK
    Current Employee - Bank Teller in Oklahoma City, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Midfirst Bank part-time (Less than a year)

    Pros

    Plenty of room for advancement, great pay, wonderful managers and flexible with school.

    Cons

    Honestly none, a overall great place to work.

    Advice to Management

    Keep up the good work. You're doing a wonderful job.


  2. "Love it! It’s been the best job I’ve had so far"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Midfirst Bank full-time

    Pros

    Pay, benefits, hours, people, good management

    Cons

    Loooots of training, can’t show tattoos or piercings

  3. "Home loan"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Home Loan Processor in Oklahoma City, OK
    Current Employee - Home Loan Processor in Oklahoma City, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Midfirst Bank full-time (Less than a year)

    Pros

    Great pay an hours very one so helpful

    Cons

    I love my job you will too

    Advice to Management

    Easy


  4. "teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in Tempe, AZ
    Former Employee - Teller in Tempe, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Midfirst Bank part-time (More than a year)

    Pros

    Amazing people, works around school schedule, great training program.

    Cons

    Pressure to cross sale without any clear training on what is legal has lead to a few scratch practices

    Advice to Management

    Better training on cross selling best practices. Bi-monthly sales training for first year tellers.


  5. "Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bank Teller
    Former Employee - Bank Teller
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Midfirst Bank part-time (More than a year)

    Pros

    Flexible hours
    Opportunity for growth
    incentive bonus

    Cons

    Open Sunday's
    Longer hours
    Old system ( very old-school)


  6. Helpful (1)

    "Auditor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auditor in Oklahoma City, OK
    Current Employee - Auditor in Oklahoma City, OK
    Recommends
    Approves of CEO

    I have been working at Midfirst Bank full-time (More than a year)

    Pros

    Good environment to work in
    Great company to work for
    Relaxed environment to work in

    Cons

    Lower than average pay.
    Low advancement opportunities


  7. "Great job thorough school"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker in Oklahoma City, OK
    Current Employee - Personal Banker in Oklahoma City, OK
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Midfirst Bank full-time (More than 3 years)

    Pros

    Flexible hours; Bank is always open
    Customers are friendly
    Co-workers are friendly
    Pay is less than average competitor bank pay

    Cons

    Management only cares about numbers
    No professional growth opportunities
    Very stagnant positions
    Management only wants experienced employees if seeking job outside of customer service area
    Stop wasting MidFirst money and time on writing up employees for every little thing

    Advice to Management

    Management spends their time finding ways to write up their employees

  8. Helpful (1)

    "Vertical Organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Midfirst Bank full-time

    Pros

    My immediate team is good to work with and helped me develop new skills.

    Cons

    The cross-departmental teams I work with are fragmented and contentious and do not have an integrated vision as being a part of the same overall team. Women are not fully valued in the organization.

    Advice to Management

    Find ways to integrate all the teams and communicate more openly and directly. Remember that men dominate the financial industry, so even if it may seem like some women aren't succeeding, men wrote the rules of what it means to succeed in the financial industry. Consider creating conditions where women can thrive and their input is welcomed.


  9. Helpful (2)

    "Banking Center Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Banking Center Manager in Phoenix, AZ
    Current Employee - Banking Center Manager in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Midfirst Bank full-time (More than 3 years)

    Pros

    The previous leadership team in Phoenix had built a great culture and drove strong results. They hired a lot of good people and the company was a great place to work. The previous leadership team had done a good job of insulating all of the people in Arizona from the Oklahoma culture led by Stephen Ellis.

    Cons

    This review is specific to the Phoenix market. A couple of years ago the Phoenix market started to be managed by Oklahoma leadership (Stephen Ellis). This is where the entire culture that had been built at MidFirst in Phoenix started to deteriorate rapidly. Previous leadership drove results but treated people with dignity and respect. They created a collaborative culture where the best ideas surfaced and helped to contribute to the greater good. When Stephen Ellis took over he tried to make it appear that he cared what employees in Phoenix had to say but over time he started to show his true colors. He instilled a fear-based culture and seemed to only value "yes" men and women who did not challenge his authority. He bashed the previous regime (they are still with the company) who was well respected in public forums such as manager meetings. He is a very smart man but would be best suited to managing projects and not people. He comes across as pompous, arrogant and unapproachable. He had the audacity to allow his bank balance to be heard on speaker phone at a Regional meeting because he was trying to prove a point to someone who surfaced a question about customers in trying to retrieve his or her balance.

    Another time in a meeting, Stephen threw a candy bar as hard as he could that narrowly missed an employees head in a stunt that he later described was a joke. The employee didn't take it that way and could have been seriously hurt had the flying projectile hit the employee.

    Stephen single handedly ran off two well respected Regional Managers who had a combined total of 18 years of experience with the bank within a two month span. From everything I've heard, there is more wholesale turnover brewing as most Phoenix based employees have voiced just how unhappy they are. All of this is ashame because this had been a great company to work for before this one person came in and tainted the entire culture that had been built in the Phoenix market.

    Advice to Management

    Create a safe forum for current employees to provide feedback without fear of retaliation. People are less likely to share how they really feel because of the fear based culture that has been created. If the Phoenix market is still important to the company, something should be done to take this bad apple out of a position where he manages people so that his influence can be limited.


  10. "Teller II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller II
    Current Employee - Teller II
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Midfirst Bank (More than a year)

    Pros

    Offers wonderful products in comparison to competitor banks. Customer support throughout company is amazing. Very loyal and friendly customers.

    Cons

    New upper management isn't too involved with the needs/wants of lower level employees. Many employees including multiple branch managers have left the company within the last six months partially due to this issue.

    Advice to Management

    Hopefully this bank can stay afloat. There has been a huge number of employees leaving the company in a very short amount of time. It's going to be time to look for something else if things don't start to change.


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