Midwest Memorial Group Reviews | Glassdoor

Midwest Memorial Group Reviews

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Jim Price
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13 Employee Reviews

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  1. Helpful (1)

    "Office Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Office Manager in Charlotte, MI
    Current Employee - Office Manager in Charlotte, MI
    Recommends

    I have been working at Midwest Memorial Group full-time (More than 3 years)

    Pros

    Great Company to work for. The CEO and upper management actually care about all of their employees and continue to show you.

    Cons

    No room for advancement and wages are not very good.


  2. Helpful (1)

    "Funeral Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pre Needs Sales Counselor in Westland, MI
    Former Employee - Pre Needs Sales Counselor in Westland, MI
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Midwest Memorial Group full-time (Less than a year)

    Pros

    They have good sales training and incentives paid luncheons caring managers that have done the job at hand

    Cons

    Very boring job in the office at the cemetary the back of the office is extremely filthy old documents they need to clean up commission only

    Advice to Management

    Clean up

  3. Helpful (2)

    "Family Service Counselor/ Advance Planning Counselor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Family Service Counselor in Detroit, MI
    Former Employee - Family Service Counselor in Detroit, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Midwest Memorial Group full-time (More than a year)

    Pros

    - Able to set your own hours to a degree.
    - Freedom to come in and out of office at own discretion.
    - Counselors are honest and work as a team overall. Lead stealing rarely occurs.
    - The occasional truly grateful family that you have assisted.
    - The managers of my parks were stellar, however the higher ups do not give them enough respect, trust, or freedom. (Michelle Wiedenbein, Justin Carty, Cathie McClary, god bless you three, I don't know how you do it.)

    Cons

    - Poor, inconsistent training
    - Cemeteries are a dying industry (no pun intended). Cremation is becoming the logical, affordable norm.
    - Managers who tell you you will make more than 30k/year are lying, only approximately 5-10 counselors in the company do and they are anomalies. I had the pleasure of working with the hardest working man I know who had been loyal to the company for 4 years and had just broke making 40k. Let it also be known the last conversation I had with him was about him planning to quit.
    - Be prepared to hide the truth from you customers, MMG's products and services are wildly overpriced compared to competitors and the cemeteries are not as well maintained as .
    - Out of touch owner and CFO. They are resist modernization and blame the salesforce for poor sales when the reality is they do not support their team with what they need to succeed.
    - This company has NO MARKETING; internet, print or other wise. The 65+ year old owner doesn't believe it applies to the industry. EVERY PRODUCT NEEDS MARKETING!
    - The Saginaw cemeteries are especially not given the support they need by upper management. They are the red headed step children so to speak .
    - Mandatory call nights lead to an exhausted sales force that must choose between sleep and family.
    - Most counselors must work 50+ hours to make above minimum wage and even then it is not guaranteed.
    - You will work at least every other weekend no matter what you are told in the interview.
    - Behind closed doors, most sales counselors who've worked here longer than a year have no confidence in the corporate office and are looking for work elsewhere.
    - Working in an industry dealing with death is poor for mental health. You will become jaded to death and it isn't uncommon for sales counselors to suffer from suicidal thoughts.
    - Company events/ meetings and culture are few and far between and exist so that the higher ups can do the bare minimum of appearing involved in their company.

    Advice to Management

    Push for a marketing team! Push for employees to make base pay plus commission! Quit lying to yourselves thinking the company's heavy turn around is due to employees "not having what it takes" and realize they are fighting an uphill battle in a company being run terribly!

    Let it be known David Shipper is no longer the CEO, Jim Price is the man to blame.


  4. "Decent place to work"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Midwest Memorial Group full-time

    Pros

    Selling cemetery property and merchandise is a tough sell, but it's rewarding when you close a deal.

    Cons

    No gas allowance. Constant cold calling.

    Advice to Management

    None


  5. "Good company when you apply yourself"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    I have been with Midwest about 8 years. As a Family Services Counselor, you are expected to generate your own leads. Develop the proper relationships with your families and you will make enough to support your family. The challenge is getting into Family Services. When first hired as a Counselor, your title is Advanced Counselor. That means that you are working strictly commission. That means you need to quickly learn how to generate leads. Leads are provided, but those leads are about as useful as a telephone book (anyone remember those?). Strictly calling from those leads is burnout city. You will quit and have a bad taste about the company. Ask a friendly counselor who is willing to help (this may be a challenge) how to get good leads. Walk the grounds and find markers that are incomplete ... ask your manager how to use those leads; hopefully they will know. The best manager that I have worked under is Joe Piecaz (sorry Joe, I forgot how to spell your last name). Use friends and family to generate $10,000 in volume, then you can move up to a traditional Family Services Counselor. This is the position wil will keep you with the company.

    Cons

    You will split your commissions with a Senior Counselor when the Manager is unable/unwilling to go with you on appointments. Managers are people - some are better than others.

    Advice to Management

    PLEASE a) upper management - spend serious time, several days is necessary, to see what the cemeteries are doing; b) local managers, please send time OUT OF YOUR OFFICE to see what your counselors are doing - don't rely on SA's - they do not have the same motivation (in most cases) that you do. I suggest at least FOUR hours a day out of your office. INFO TO THIS SITE: David Shipper is no longer with this company. My comments pertain to both David Shipper's time, and the current management.


  6. Helpful (3)

    "RUN! Inconsistent policies and practices. Promises Kept when convenient. New CEO June of 2014"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    Unlimited Commission and Bonuses. Felons have been occasionally hired here, despite company policy.

    Cons

    -Inconsistent policies and expectations, inconsistent disciplinary procedures and hiring/firing practices. Top producers are allowed to not follow procedures that new employees are expected to follow. Hostile behavior, violation of policy, attendance, prospecting expectations, inconsistent paperwork is allowed from top producers. (Even if there is a write-up, nothing is ever done for repeated behavior with top producers as they are rarely terminated.)
    -Have hired felons in sales, unbeknownst to supervising managers; although, company policy states otherwise. (No system of checks and balances put into place to assure that those felons did not behave badly, which a couple have.)
    -Although hourly expectations are defined in guidelines, the culture is that you work "above and beyond" reasonable hours. Difficult to reasonably sustain a social life. -Most locations have a tense, stressful work environment once the honeymoon period is over, IF there is a honeymoon period. Some employees/managers have been hospitalized or on sick leave due to stress related issues.

    Advice to Management

    1. You are being snowed. Top brass needs to consistently, spontaneously visit locations and actually spend time there.
    2. Telling managers to leave top producers alone and focus on developing new people is like washing the outside of the window but not the inside. It's still dirty.
    3. Having a top legal/hiring and firing decision maker oversee the administration creates bias. Much of the administration is less than sub-par, does not care about sales. Try giving admin spelling and typing tests. It may be useful in their jobs.
    4. Allowing bad behavior from top producers or veteran admin but then holding others immediately accountable for their production is inconsistent and creates a discriminatory atmosphere.
    5. Allowing hostile behavior from top money earners puts other people in a hostile work environment and subjects them to undue stress.
    6. Covering up/candy coating serious issues such as break-ins, improper procedures, employees stealing, etc., to protect the company (legally) is dishonest. That responsibility goes right to the top.


  7. Helpful (1)

    "Family Service Counselor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Family Service Counselor
    Former Employee - Family Service Counselor
    Doesn't Recommend
    Approves of CEO

    I worked at Midwest Memorial Group full-time (More than a year)

    Pros

    You learn a lot about the cemetery world
    you learn some lots of was of getting people to buy stuff

    Cons

    people will back stab you
    long working hours

  8. Helpful (1)

    "As with any sales job it is challenging, yet rewarding."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advance Planning Counselor in Berkley, MI
    Current Employee - Advance Planning Counselor in Berkley, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Midwest Memorial Group full-time (Less than a year)

    Pros

    The money is good, great support structure, management and colleagues work together to help company and each other.

    Cons

    It is a sales job, you sell something you make money, you don't, youe don't get paid.


  9. Helpful (1)

    "The Most Unethical Company That I Have Ever Worked For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Family Service Counsler
    Former Employee - Family Service Counsler
    Doesn't Recommend
    Negative Outlook

    I worked at Midwest Memorial Group full-time (Less than a year)

    Pros

    None!!!! None!!! None!!! None!!! None!!!

    Cons

    This company will always be hiring, because they have no intention of keeping staff!
    Very short training period one week, with one week force to call people out of the telephone book
    to get them to purchase a burial plot. A low wage of 300.00 per week is offered during the training period
    Promise of high commission...then they do everything possible to not give it to you.
    Managers steal commissions from sales reps....
    Slavery would be the best way to descirbe this job I was expected to come to work and not get paid any money but I was required to work over 40 hrs... When my manager's boss found out this was corrected
    but my direct manager does this to all new employees.
    You are expected to work 6 to 7 days a weeking depending on your work location
    After your first two weeks of little to no training you are expected to sell at top levels with little product knowledge...product knowledge was not part of the training.
    Few empyloyees with more than two years of work history! Most quit or are fired within the first three months
    The basic mind set ,,,,, hire a lot of people maybe one out of a thousand will work out for a short period of time

    Advice to Management

    Better treatment of employees would result in higher sales and employee retention.... A lot of time is wasted hiring new employees


  10. "Good People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Family Planning Counselor in Detroit, MI
    Current Employee - Family Planning Counselor in Detroit, MI
    Recommends
    Neutral Outlook

    I have been working at Midwest Memorial Group full-time (More than a year)

    Pros

    No frills job opportunity. Opportunity to make a honest living. Solid integrity of management and those in leadership positions at the cemeteries.

    Cons

    Takes a special person to advise and sell pre-need cemetery services!

    Advice to Management

    N/A


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