Milestone Technologies Reviews in Menlo Park, CA | Glassdoor

Milestone Technologies Menlo Park Reviews

Updated August 8, 2017
6 reviews

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Menlo Park, CA

4.1
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Prem Chand
3 Ratings

6 Employee Reviews

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Pros
  • You get the opportunity to be a vendor for some of the big name tech companies, (Google, Facebook) (in 10 reviews)

  • There are some really great people that work at Milestone (in 9 reviews)

Cons
More Pros and Cons

  1. Helpful (2)

    "Great Career Move"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Menlo Park, CA
    Current Employee - Manager in Menlo Park, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    I started at Milestone almost 5 years ago as a technician at another client and now one transfer and two promotions later - I manage a team of technicians all across the globe.
    + career opportunities and rewards
    + challenging and interesting work
    + support your success (thanks HR!)
    + teamwork to get stuff done fast

    Cons

    - insurance benefits are nothing special
    - no 401k match is a major problem
    - pay is below market for some roles
    - upper management communication

    Advice to Management

    Milestone needs to improve marketing and communication internally to employees and externally to clients and candidates. If Milestone solves for and empowers our people and invests in their career/pay/benefits - our people solve for the client, employer services and return on investment down the road and back again.


  2. "Overall company is good."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Voice/Video Engineer in Menlo Park, CA
    Current Employee - Voice/Video Engineer in Menlo Park, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Milestone Technologies full-time (More than a year)

    Pros

    Good base salary is obtained

    Cons

    Benefits are ok. Health and dental are okish. They recently started matching 401k though.

    Advice to Management

    Make performance cycle better to get better employee retention.

  3. Helpful (3)

    "Good starting place for an IT career. Lots of exposure to top tech companies systems"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Helpdesk Technician in Menlo Park, CA
    Former Employee - Helpdesk Technician in Menlo Park, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Milestone Technologies full-time (More than a year)

    Pros

    Milstone supports several big clients like Facebook, Google, eBay, Uber. I worked at Facebook and it was an amazing opportunity. Very fast paced and always provided with the latest hardware to do our jobs.
    Expect to fully support Android iOS. PC and Mac. Exchange and Active Directory.

    Cons

    Low pay for the Bay Area
    Little or no bonus or incentives
    Very heavy work load and only downtime is your 1 hour lunch break.

    Advice to Management

    Give top performers an incentive to stay with Milestone and not get poached.


  4. Helpful (1)

    "Great way to get into tech world"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Technnician in Menlo Park, CA
    Former Employee - IT Technnician in Menlo Park, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Milestone Technologies full-time (More than a year)

    Pros

    -Great doorway to large tech firms
    -the environment is pretty relaxed
    -easy hiring process

    Cons

    -No management oversight
    -hardly room to grow (depending on position)
    -low pay

    Advice to Management

    Have a career growth for your employees, you will keep them longer.


  5. Helpful (6)

    "Former Helpdesk Manager - Left as fast as I could"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Helpdesk Manager in Menlo Park, CA
    Former Employee - Helpdesk Manager in Menlo Park, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Milestone Technologies full-time (Less than a year)

    Pros

    The only Pro is that it's the only way in to certain major tech companies, like Facebook, that have contracted our their Helpdesk to an outsourcing vendor.

    Cons

    Serious lack of communication from Management to field employees, in part due to high turnover of VPs and Managers. By the way, top-heavy with VPs for a company of its size. I have worked at 2 companies that have contracted with Milestone, and at both places they over-promised and under-delivered. Prem, the CEO, is a shrewd negotiator, but to a fault. He does not properly value high-performers and didn't consider talent retention when negotiating the contract.

    Advice to Management

    Communicate better, recognize & reward talent if you want to retain them. Word is out on Milestone about bad compensation packages and the high-turnover. You have a reputation.


  6. Helpful (4)

    "Some Pros/Many Cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Technnician in Menlo Park, CA
    Former Employee - IT Technnician in Menlo Park, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Milestone Technologies full-time (Less than a year)

    Pros

    Decent exposure to name brand companies. Other employees can be very pleasant, easy to work with. Off-site assignments are fun.

    Cons

    Very little direction in terms of management. The management has little to no understanding of what it means to 'coach' employees towards success. Within IT especially at Facebook, it can be extremely political. Very weed-and-feed attitude. In the 8 months I worked there, I saw a high turnover ratio; that speaks volumes in itself. My direct manager had no idea what he expected of me, nor how he could be resourceful towards helping me achieve my goals. Overall the experience was OK. I wouldn't recommend them to any ambitions young professional.

    Advice to Management

    Try to promote and retain your employees. Play less politics, and incorporate ALL employees.


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