Millennium Hotels and Resorts Reviews | Glassdoor

Millennium Hotels and Resorts Reviews

Updated November 5, 2017
47 reviews

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2.3
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Millennium Hotels and Resorts Interim CEO Tan Kian Seng
Tan Kian Seng
7 Ratings

47 Employee Reviews

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  1. "Needed Better Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bartender in Boulder, CO
    Former Employee - Bartender in Boulder, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Millennium Hotels and Resorts part-time (More than a year)

    Pros

    Flexible Hours, Good Benefits, Great Coworkers

    Cons

    Management was often changing and it was hard to know who was in charge at times.


  2. Helpful (1)

    "Staff working in the hotel"

    StarStarStarStarStar
    Current Employee - Staff in New York, NY
    Current Employee - Staff in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Millennium Hotels and Resorts full-time (More than 10 years)

    Pros

    Great staff who try very hard without the support of leadership.
    Wonderful location.

    Cons

    Nepotism
    Nepotism
    Nepotism
    Poor leadership and when they accidentally hire strong management who care and know what they are doing, they let them go for no other reason than to cut costs.
    Way too much turnover in leadership

    Advice to Management

    Admit to yourself, the staff and any new applicants that the only way for the hotel to survive is that it is being given to Hilton. For years they have proven to us that they can not run a hotel, they just care about the asset and how much it appreciates. The staff deserves so much more but giving the hotel to Hilton would help us greatly.

  3. Helpful (3)

    "Worst Company I've Ever Worked For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Millennium Hotels and Resorts full-time (Less than a year)

    Pros

    -Friendly teams on property
    -Opportunity to grow
    -Good mid-level managers based on my work in a couple of the departments
    -Good compensation

    Cons

    -Corporate is a mess; no solid or consistent leadership; 5 Presidents in the past few years
    -Low morale
    -No formal training for any of the systems used
    -The worst cases of nepotism you will ever see in a company from top management

    Advice to Management

    -Stop basing all top-level decisions within a select group of Singaporean individuals
    -Be accountable for your decisions instead of blaming the hotel


  4. Helpful (2)

    "Terrible owners and doctors"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Millennium Hotels and Resorts full-time (More than 3 years)

    Pros

    Great location in Time Square .
    Free meal during shift .
    Team is friendly and good .

    Cons

    GMs with no nyc experience and regularly trashes own team in public .
    Hotel is falling apart and needs money asap .
    Turnover is the worst I've ever seen . Entire executive team turned over so many times it's hard to keep track anymore .

    Advice to Management

    Ownership needs to stop hiring or promoting relatives and friends that have no hospitality experience or professionalism . Yet another president just started . I've lost count how many that is .


  5. Helpful (2)

    "I wouldn't go back"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Millennium Hotels and Resorts full-time

    Pros

    Ok pay and good benefits

    Cons

    Everything else... Over working staff, show favoritism to certain people, do not care about workers, and management do whatever they want and are rude

    Advice to Management

    Listen to your workers and stop using your job title to disrespect employees


  6. Helpful (3)

    "Not great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Millennium Hotels and Resorts full-time (More than 3 years)

    Pros

    Good benefits and coworkers.

    Cons

    they fire managers yearly. if your not related to chiarman then you wont succeed. asian mentality. not aware of american culture and dont care abt it either. so much potential but past management who has tried to make a change hasnt been able to because of no support. company will never improve

    Advice to Management

    listen to your workers and actually show that u appreciate them


  7. "Ok place to work depending on your team."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Banquet Server in Anchorage, AK
    Former Employee - Banquet Server in Anchorage, AK
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Millennium Hotels and Resorts full-time (Less than a year)

    Pros

    Good benefits, great coworkers, tips in Banquets made it worth while. Employee recognition with cute little pineapple pins. Flexible shifts and understanding manager.

    Cons

    Corporate management is horrible, no organization at all, hours depend on business needs, rotating management and no management on staff at times(only supervisors during certain hours) employee recognition was more of a popularity contest and the same people received it over and over.

    Advice to Management

    Get better at organizing your day to day management. You will not be a top hotel in this state with your current management style.

  8. Helpful (1)

    "Good potential but..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Millennium Hotels and Resorts full-time (More than 3 years)

    Pros

    You learn to wear many hats very quickly

    Cons

    Ownership interference; Lack of employee professional development; High turnover; Lack of training/team support

    Advice to Management

    Trust in the capability of the good employees and trust the experienced to do their job well.


  9. "Lack of Trust from Corporate Level"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Raleigh, NC
    Former Employee - Sales Manager in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Millennium Hotels and Resorts full-time (More than a year)

    Pros

    Great team to work with on-property. Competitive medical/dental/vision insurance benefits. International brand (more well-known overseas). Opportunities for growth within company.

    Cons

    Huge disconnect and lack of support from global corporate-level, everything takes way longer than usual for anything to get approved.

    Management prohibits any type of control over marketing efforts (I.e: especially social media- which is a cost-free way of marketing!!).

    Rules are ever changing with incentive plans, (aka: penny pinchers, shady way of not wanting to reward your team) expense reports and reports in general.

    No real training for on-property directors, they are literally left alone and to fend for themselves to find things out the hard way.

    Red flag when there is an unhealthy amount of staff turnover within property and especially on a corporate-level.

    Global management does not seem to care for North American properties, and is ignorant to how much competition is arising in each market; therefore, delaying or halting much-needed renovations to keep up. Yet they demand a "return for their money" every time, attempting to convince the employees that it's the "best" in the comp set WITHOUT even glancing at the comp set...really??

    Advice to Management

    American properties should be managed on their own without the international interference, or given the liberty to manage on own (even the smallest things like allowing to use social media to market the local area). Otherwise, the brand just cannot succeed here as Eastern business ethics and mindsets are COMPLETELY different than Western views.


  10. "Not the way we do things here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Global Corporate Procurement Analyst in New York, NY
    Former Employee - Global Corporate Procurement Analyst in New York, NY
    Doesn't Recommend

    I worked at Millennium Hotels and Resorts full-time (Less than a year)

    Pros

    Employees are very professional and friendly

    Cons

    Owners do not have the right representatives


Showing 47 of 47 reviews
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