Millennium Hotels and Resorts Reviews | Glassdoor

Millennium Hotels and Resorts Reviews

Updated June 12, 2017
11 reviews

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Millennium Hotels and Resorts Interim CEO Tan Kian Seng
Tan Kian Seng
1 Rating

11 Employee Reviews

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  1. "Lack of Trust from Corporate Level"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Raleigh, NC
    Former Employee - Sales Manager in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Millennium Hotels and Resorts full-time (More than a year)

    Pros

    Great team to work with on-property. Competitive medical/dental/vision insurance benefits. International brand (more well-known overseas). Opportunities for growth within company.

    Cons

    Huge disconnect and lack of support from global corporate-level, everything takes way longer than usual for anything to get approved.

    Management prohibits any type of control over marketing efforts (I.e: especially social media- which is a cost-free way of marketing!!).

    Rules are ever changing with incentive plans, (aka: penny pinchers, shady way of not wanting to reward your team) expense reports and reports in general.

    No real training for on-property directors, they are literally left alone and to fend for themselves to find things out the hard way.

    Red flag when there is an unhealthy amount of staff turnover within property and especially on a corporate-level.

    Global management does not seem to care for North American properties, and is ignorant to how much competition is arising in each market; therefore, delaying or halting much-needed renovations to keep up. Yet they demand a "return for their money" every time, attempting to convince the employees that it's the "best" in the comp set WITHOUT even glancing at the comp set...really??

    Advice to Management

    American properties should be managed on their own without the international interference, or given the liberty to manage on own (even the smallest things like allowing to use social media to market the local area). Otherwise, the brand just cannot succeed here as Eastern business ethics and mindsets are COMPLETELY different than Western views.


  2. "Not the way we do things here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Global Corporate Procurement Analyst in New York, NY
    Former Employee - Global Corporate Procurement Analyst in New York, NY
    Doesn't Recommend

    I worked at Millennium Hotels and Resorts full-time (Less than a year)

    Pros

    Employees are very professional and friendly

    Cons

    Owners do not have the right representatives

  3. "AVOID"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Negative Outlook

    I worked at Millennium Hotels and Resorts full-time (More than a year)

    Pros

    Free stale lunch in the cafeteria.

    Cons

    Too many to list. Bad management, poor office conditions, perks that get taken away company wide (friends and family discounts for example), zero budgets for office supplies, the list goes on...

    Advice to Management

    Pay your employees more money and you'll get better results.


  4. "Millennium Hotels...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Unintentional amount of flexibility available if you're good at your job. This is due to severe lack of structure on a property level and inconsistent/unorganized efforts from corporate office.

    Benefits are pretty good-health, dental, 401k,vision, vacation, sick time

    Cons

    Pay is not competitive-raises are inconsistent at best. No bonus structure, no incentives.
    Zero structure in place - many in stateside corporate office do not appear to talk with each other. This is magnified during tours of property where many requests/demands overlap multiple managers.
    Statesidemanagement is a revolving door, properties across the country suffer from low morale.

    Corporate management seem to ignore operational issues/challenges facing individual properties. Possibly because they lack operational expertise themselves?

    Zero corporate culture with a non existent level of employee appreciation. Line level employees are trash. Good service requires good people, good people are not free--no effort put into retaining top talent. Multiple senior level managers have left recently; decades of experience have left the building over the last year--without so much as a call or a re examination of priorities?

    Advice to Management

    You are slowly renovating US collection (GOOD!), interference from Asia disables ability to conduct regular daily business--things were not broken until recent micromanaging push. Acquire/retain top talent and let us work for you!
    Good service isn't free--re examine pay scale for lower level management and line level staff. Top $$ required for top talent--the employment pool is tightening severely; you'll need to compete or step aside.


  5. Helpful (1)

    "HR was not for the management staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Housekeeping Manager in New York, NY
    Former Employee - Housekeeping Manager in New York, NY
    Doesn't Recommend
    No opinion of CEO

    I worked at Millennium Hotels and Resorts full-time

    Pros

    Had respect from the union staff

    Cons

    There is no teamwork within department as well as other departments


  6. "Not enough work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Banquet Server in Cincinnati, OH
    Current Employee - Banquet Server in Cincinnati, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Millennium Hotels and Resorts part-time (More than 5 years)

    Pros

    Staff is nice and knowledgeable.

    Cons

    Not very organized regarding larger events.

    Advice to Management

    Need a team who can improve how guests view the hotel. I noticed that the rating for this hotel was ill favored.


  7. Helpful (3)

    "Millennium Biltmore revolving door"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Los Angeles, CA
    Current Employee - Manager in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at Millennium Hotels and Resorts full-time (More than 3 years)

    Pros

    They are finally starting to renovate the hotel a little now that most all of the other four star hotels in downtown Los Angeles have been completed renovated or have just been built within the last few years. A lot of line level employees have been here for many years and really care about the hotel. However, many are not very happy but can not afford to leave. The hotel lobby and banquet rooms are beautiful.

    Cons

    The owners do not seem to care very much about the managers. Their have been five general mangers in the last five years and in the sales department where I work, we have had five different directors of sales in the last four years. so many managers come and go in six months to a year. I have been at the hotel for three years and have accepted a new job and will be leaving soon. I feel sorry for our new Sales Director - he works so hard and is not appreciated. We have not had a general manger for five months now and the owners don't seem to care very much.

    Advice to Management

    I am not very sure that they will listen. We have lost so much business in the last year compared to the other hotels in L.A. Groups and meeting planners do not like the hotel any more do to the fact that management changes happen every six months and the hotel guest rooms are in dire need of renovation. The staff moral is very poor

  8. Helpful (2)

    "Disorganized Revolving Door"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in New York, NY
    Former Employee - Sales Assistant in New York, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good name to have on Resume

    Cons

    Sales dept. didn't have a proper training process so you're essentially asked to just go in and begin without knowing the software or booking/administrative procedures. After asking for guidance they'll begrudingly allow you to watch someone as they work. That doesn't exactly help as the person is insanely busy & wasn't informed that this would even be happening. Staff changes constantly. Thankfully I was out of there in seven mths. as were most of the ppl I started with.

    Advice to Management

    Train your staff.


  9. "Not a nice place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Maintenance in London, England (UK)
    Former Employee - Maintenance in London, England (UK)
    Doesn't Recommend

    Pros

    Location was easy to get to

    Cons

    Employees and senior management can be very two faced. Nothing is confidential.

    Advice to Management

    HR needs to be more involved. Alot of us were unhappy but didnt feel HR were approachable due to the two faced environment.


  10. "Waitress"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Waitress in Abu Dhabi (United Arab Emirates)
    Former Employee - Waitress in Abu Dhabi (United Arab Emirates)

    Pros

    Great place as a first workplace if you are new in the country.

    Cons

    Low salaries, staff not appreciated enough for efforts


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