Millennium Hotels and Resorts Reviews | Glassdoor

Millennium Hotels and Resorts Reviews

Updated August 16, 2017
35 reviews

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2.6
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Millennium Hotels and Resorts Interim CEO Tan Kian Seng
Tan Kian Seng
4 Ratings

35 Employee Reviews

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  1. "It's not cookie cutter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Millennium Hotels and Resorts full-time (More than a year)

    Pros

    - A lot less corporate than the major hotel brands
    - Focused more on the business than bureaucracy
    - You get involved in a lot mote areas

    Cons

    - Less resources than the bigger brands
    - More continuity in leadership is needed

    Advice to Management

    - Take time to communicate the company strategy to all employees


  2. "Ok place to work depending on your team."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Banquet Server in Anchorage, AK
    Former Employee - Banquet Server in Anchorage, AK
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Millennium Hotels and Resorts full-time (Less than a year)

    Pros

    Good benefits, great coworkers, tips in Banquets made it worth while. Employee recognition with cute little pineapple pins. Flexible shifts and understanding manager.

    Cons

    Corporate management is horrible, no organization at all, hours depend on business needs, rotating management and no management on staff at times(only supervisors during certain hours) employee recognition was more of a popularity contest and the same people received it over and over.

    Advice to Management

    Get better at organizing your day to day management. You will not be a top hotel in this state with your current management style.

  3. "Assistant Director of Front Office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kuwait City (Kuwait)
    Former Employee - Anonymous Employee in Kuwait City (Kuwait)
    Recommends

    I worked at Millennium Hotels and Resorts full-time (More than a year)

    Pros

    Very supportive management, great team,

    Cons

    Long hours, no weekends off.

    Advice to Management

    The only advise will be for the corporate office, they should have more directives, they always start a new project and never gets accomplished, the main reason is that the corporate management keeps changing.


  4. "Lack of Trust from Corporate Level"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Raleigh, NC
    Former Employee - Sales Manager in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Millennium Hotels and Resorts full-time (More than a year)

    Pros

    Great team to work with on-property. Competitive medical/dental/vision insurance benefits. International brand (more well-known overseas). Opportunities for growth within company.

    Cons

    Huge disconnect and lack of support from global corporate-level, everything takes way longer than usual for anything to get approved.

    Management prohibits any type of control over marketing efforts (I.e: especially social media- which is a cost-free way of marketing!!).

    Rules are ever changing with incentive plans, (aka: penny pinchers, shady way of not wanting to reward your team) expense reports and reports in general.

    No real training for on-property directors, they are literally left alone and to fend for themselves to find things out the hard way.

    Red flag when there is an unhealthy amount of staff turnover within property and especially on a corporate-level.

    Global management does not seem to care for North American properties, and is ignorant to how much competition is arising in each market; therefore, delaying or halting much-needed renovations to keep up. Yet they demand a "return for their money" every time, attempting to convince the employees that it's the "best" in the comp set WITHOUT even glancing at the comp set...really??

    Advice to Management

    American properties should be managed on their own without the international interference, or given the liberty to manage on own (even the smallest things like allowing to use social media to market the local area). Otherwise, the brand just cannot succeed here as Eastern business ethics and mindsets are COMPLETELY different than Western views.


  5. Helpful (1)

    "Good potential but..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Millennium Hotels and Resorts full-time (More than 3 years)

    Pros

    You learn to wear many hats very quickly

    Cons

    Ownership interference; Lack of employee professional development; High turnover; Lack of training/team support

    Advice to Management

    Trust in the capability of the good employees and trust the experienced to do their job well.


  6. "Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Kandy (Sri Lanka)
    Current Employee - Cashier in Kandy (Sri Lanka)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Millennium Hotels and Resorts full-time (Less than a year)

    Pros

    Good selary &benifits cear employee

    Cons

    Nothing I agree to all benifits

    Advice to Management

    Nothing


  7. "Not a nice place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Maintenance in London, England (UK)
    Former Employee - Maintenance in London, England (UK)
    Doesn't Recommend

    Pros

    Location was easy to get to

    Cons

    Employees and senior management can be very two faced. Nothing is confidential.

    Advice to Management

    HR needs to be more involved. Alot of us were unhappy but didnt feel HR were approachable due to the two faced environment.

  8. Helpful (1)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Millennium Hotels and Resorts full-time

    Pros

    Other than co-workers there is nothing positive

    Cons

    Overseas based company - does not understand US Hotel operations & labor. One of worst managed companies in the industry. Very high turnover rate.

    Advice to Management

    Listen to your team


  9. "Mixed feelings"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Positive Outlook

    Pros

    You have freedom to make own decision not too much slaved by the brand standard

    Cons

    Training and development for the employees and work life balance can be a challenge

    Advice to Management

    Focus on the training and development as they run your business. Invest in people


  10. Helpful (2)

    "Going downhill fast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at Millennium Hotels and Resorts full-time (More than 3 years)

    Pros

    Located in time square
    Everything else is gone

    Cons

    Hotel is falling apart
    No stability
    3 GM & 2 President within one year
    Management by fear
    5 months late on paying incentives...is the compagny out of cash?

    Advice to Management

    Start caring about your staff before everyone leave...
    Contact Hotel Impossible they will help


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