Minacs Reviews | Glassdoor

Minacs Reviews

Updated July 2, 2017
680 reviews

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2.4
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Anil Bhalla
136 Ratings

680 Employee Reviews

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Pros
  • Good work / life balance with opportunity for advancement if you are qualified and work hard (in 17 reviews)

  • Good work environment to start the carrier and growth opportunities are transparent (in 32 reviews)

Cons
  • Bad Team leaders, waste teams i you have talent in multi lingual then you are done (in 22 reviews)

  • At the end of the day this is a call center and I'd say half the people that try this job will leave within the first three months (in 16 reviews)

More Pros and Cons

  1. "Onstar Technical Assistance Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Technical Advisor in Warren, MI
    Former Employee - Senior Technical Advisor in Warren, MI
    Recommends
    Positive Outlook

    I worked at Minacs full-time (Less than a year)

    Pros

    Awesome training program; Team Leader's are great and helpful. New skills in computer programs.

    Cons

    Constant performance review on calls even after training and if you are hitting goal. Need more break time to get up and stretch. Compensation hits a ceiling in current position.


  2. "Not worth it in the long run"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Benefits, 40 hours a week depends by in which campaign your hired on.

    Cons

    Messes up checks frequently, very strict policy on call center floor, dirty work place, paid an hourly wage but as well as the times your actually taking calls.

    Advice to Management

    Do be better maybe it will lower the extremely high turnover rates.

  3. "Recall Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Negative Outlook
    Disapproves of CEO

    I worked at Minacs full-time

    Pros

    Location is nice and pay is decent

    Cons

    Resources are all over the place, Management aren't resourceful, ghetto and loud, long hours and filthy bathrooms.


  4. "Minacs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Southfield, MI
    Former Employee - Anonymous Employee in Southfield, MI
    Doesn't Recommend
    Neutral Outlook

    I worked at Minacs full-time (More than a year)

    Pros

    Apple is okay new manager

    Cons

    Unorganized hr and favorites


  5. "Specifying"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good pay for a easy job sitting down

    Cons

    No raises for the time working there


  6. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Minacs full-time

    Pros

    Friendly staff, benefits, outside activities

    Cons

    Repetitive, angry customers, lack of help when an angry customer calls


  7. "Csr"

    StarStarStarStarStar
    Former Employee - Csr1 in Farmington Hills, MI
    Former Employee - Csr1 in Farmington Hills, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Minacs full-time

    Pros

    Co-workers are great, incentives, blue Cross blue shield benefits, easy, decent pay, poor management

    Cons

    Poor management, all the Team leads are in control of your job, very Ghetto hoodrats, no room for advancement, no raises, alot of haters(management) team leads talk to you any kind of way and the boss will allow it. Worst company I ever worked for, high turnover rate hiring 30 people a month firing alot of people.

    Advice to Management

    Take control of the floor and stop allowing team leads to make decisions. Horrible management none of the HR care about the workers, hope you lose your contracts because your company is unprofessional and I would not recommend a stray Dog to work for you.

  8. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Farmington Hills, MI
    Former Employee - Customer Service Representative in Farmington Hills, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Minacs full-time (More than 5 years)

    Pros

    Plenty of staff, great environment

    Cons

    Hours are long, sundays and evening shift


  9. "A good call centre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Technician in Fremont, CA
    Former Employee - Customer Support Technician in Fremont, CA

    I worked at Minacs (Less than a year)

    Pros

    it was a good place to work if you want to be a call centre agent

    Cons

    i didn't work for long enough. nothing to comment.

    Advice to Management

    Thanks.


  10. "Good Company to work for if you enjoy working in a call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Supervisor in Warren, MI
    Former Employee - Customer Service Supervisor in Warren, MI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Minacs full-time (More than 3 years)

    Pros

    I worked as customer service supervisor for OnStar, They were always providing excellent training so you knew exactly what you were doing. Team leaders were always available to help if you needed them give advice on how to handle calls. Over time was always available which was a plus. Their benefits packages were decent.

    Cons

    Having to work mandatory overtime when things were busy in the department I worked in and schedule bidding for your month's schedule it was based on a variation of customer surveys and quality so, for example, you could have a 98% average quality for the previous month and two bad customer surveys and get a close schedule and have to work weekends even if quality reviewed the bad customer survey call and everything was done correctly

    Advice to Management

    Base schedules on overall quality and seniority


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