Minacs Reviews | Glassdoor

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Minacs Reviews

Updated February 13, 2018
712 reviews

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2.5
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Anil Bhalla
151 Ratings

712 Employee Reviews

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Pros
  • Good work / life balance with opportunity for advancement if you are qualified and work hard (in 17 reviews)

  • Good work environment to start the carrier and growth opportunities are transparent (in 33 reviews)

Cons
  • Bad Team leaders, waste teams i you have talent in multi lingual then you are done (in 23 reviews)

  • At the end of the day this is a call center and I'd say half the people that try this job will leave within the first three months (in 16 reviews)

More Pros and Cons

  1. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Remote Support Technician in San Diego, CA
    Current Employee - Remote Support Technician in San Diego, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Minacs full-time (More than a year)

    Pros

    Great communication. Do wonderful with resource they have. Working remotely taking advantage of the technologies available

    Cons

    Short term position with out great ability to transition as contract comes to an end


  2. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Minacs full-time

    Pros

    Salary is great, raises should be note frequent.

    Cons

    Schedule is a bidding process, not reliable, subject to change at any time

    Advice to Management

    Be more lenient to staff needs

  3. "Tier 1 Tech Support Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Minacs full-time

    Pros

    Make good money for an entry level position
    Great starter job that really teaches you customer service
    Great training provided
    Build great relationships with co-workers

    Cons

    Set schedules that you have to bid for based on performance
    Management have their favorites, so when it comes to promotions they seem to pick there friends or favorites as opposed to choosing the right person for the job


  4. "customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Farmington Hills, MI
    Former Employee - Customer Service Representative in Farmington Hills, MI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Minacs full-time (More than 8 years)

    Pros

    co-workers and immediate supervisor and manager were very nice

    Cons

    did not have a pay raise for 8 years, no sick time

    Advice to Management

    treat employees better. Very high turnover


  5. "Keep Looking and you'll find better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Minacs full-time

    Pros

    Fun Culture including baseball games and team building outings.

    Cons

    the headache is not worth the money.

    Advice to Management

    Stop the corporate mumbo jumbo.


  6. "NETFLIX TECH SUPPORT"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Minacs full-time

    Pros

    times off the phones if you're getting good survey results

    Cons

    not consistent schedule every week you have to get on the computer and bid for your schedule


  7. "Customer Service Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Minacs full-time

    Pros

    Pay, coworkers, OT, cafe, grace days

    Cons

    Management, hours, team leaders, cleanliness

    Advice to Management

    Listen to employees more. Act like you care

  8. "Contractor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Minacs full-time

    Pros

    Great company!! Great pay!!

    Cons

    It was a contract position :(


  9. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Minacs full-time

    Pros

    reliable paycheck, decent job advancement opportunities

    Cons

    long hours on the phone your every move monitored and reviewed

    Advice to Management

    none


  10. "The last employer you would want to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Minacs full-time

    Pros

    The job is easy and the pay is decent

    Cons

    There is no flexibility in your work schedule whatsoever and there is always some sort of drama.


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