Minacs Reviews in United States | Glassdoor

Minacs US Reviews

Updated February 17, 2017
233 reviews

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United States

2.3
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Anil Bhalla
44 Ratings

233 Employee Reviews

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Pros
  • Good work / life balance with opportunity for advancement if you are qualified and work hard (in 17 reviews)

  • Good work environment to start the carrier and growth opportunities are transparent (in 31 reviews)

Cons
  • Bad Team leaders, waste teams i you have talent in multi lingual then you are done (in 22 reviews)

  • At the end of the day this is a call center and I'd say half the people that try this job will leave within the first three months (in 15 reviews)

More Pros and Cons

  1. "If your looking for good BPO profile then this company is good"

    Star Star Star Star Star
    Former Employee - Technical Support Representative in Fremont, CA
    Former Employee - Technical Support Representative in Fremont, CA

    I worked at Minacs (Less than a year)

    Pros

    Good company for Tech support profile

    Cons

    they have more domestic process


  2. "Average Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Minacs full-time (More than 3 years)

    Pros

    Flexibility
    Compensation is above average
    Friendly people
    Nice environment

    Cons

    No pay raises
    There is no investment in the product or technology
    Under qualified people in management position
    Terrible benefits

    Advice to Management

    Have a vision for the product, invest in new technology


  3. "good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Technical Support Engineer
    Current Employee - Senior Technical Support Engineer
    Approves of CEO

    I have been working at Minacs full-time (More than a year)

    Pros

    very good company to work with

    Cons

    long working hours at the office


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  5. "Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support in Southfield, MI
    Former Employee - Tech Support in Southfield, MI

    I worked at Minacs full-time

    Pros

    Coworkers will always help. Atmosphere depends on manager, if you are under normal manager you are OK. Excellent and consistent training. Stability of paycheck. If you have good attendance- hard to get fired.

    Cons

    They promote on the basis of interview. So if they have 2 people going for position and one is a complete idiot - by answering one interview question better, they will be accepted since they "were better prepared for interview". I know it is normal practice when hiring, but people work there and you can see how little understanding they have and how Little work they do.

    Advice to Management

    Pointless


  6. "Poor priorities - under value employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Farmington Hills, MI
    Former Employee - Project Manager in Farmington Hills, MI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Minacs full-time (More than 10 years)

    Pros

    Flexibility of work / home life - with hours worked, and work from home.

    Cons

    No raises for years and years (8 years was my longest stretch) though cost of living continues to go up.

    Benefits continued to decline, though costs continued to increase. When I left I was forced to accept HMO health care because the PPO plan was preposterously expensive! For the number of people working at the company, better plans should be available.

    Communication was very poor. If you worked for a manager who didn't interact with their team, you received very little information. Company did initiate quarterly Town Hall meetings, which gave a tiny hint of what was happening with the company- but was definitely glossed over to fit a rosy picture.

    As people left, they were not replaced and work was shifted to the remaining employees - which meant long hours trying to keep up with the workload with no extra compensation or even recognition of the effort!

    Advice to Management

    See the value of your employees, and reward longevity and hard work.

    If the company truly wants to follow a methodology (Agile) then pay to have coaches train the staff so that the methodology is handled consistently and appropriately.


  7. "Customer service representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at Minacs full-time

    Pros

    None. There are so many improvements that need to take place

    Cons

    Very unprofessional enivonment. Need better mgmt. Restrooms are always filthy


  8. "job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Onstar Customer Service
    Former Employee - Onstar Customer Service

    I worked at Minacs full-time (More than a year)

    Pros

    its a full time job

    Cons

    There is no room for advancement


  9. "The worst place I've ever worked..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support in Auburn Hills, MI
    Former Employee - Technical Support in Auburn Hills, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Minacs full-time (More than a year)

    Pros

    Other than a steady, but inconsistent paycheck (yes, payroll was occasionally late on my direct deposit, and W2's were available online ONLY with no mailings 3 days after the legal deadline date had passed), there's nothing good to say. They pay you on average about 75% of what you'd make anywhere else, doing anything else.

    Cons

    Worst management corps I've ever experienced. The management has such a high turnover rate due to poor benefits and earnings, that often the management is trained by the core employees, and 6 months later, that management is gone. You will be forced to lie to customers, forced to lie to each other, and forced to sign documentation that would otherwise incriminate yourself if you don't, or you'll be walked out the door. I currently hold whistleblower status through the NHTSA on multiple recalls and emissions scandals that I was forced to sit through and lie about. When I couldn't take it anymore, and spoke out, nothing happened. When I spoke out louder, I was fired for "insubordination". Well, that's fine. I have whistleblower protection, and was hired at my current employer for standing my ground and being ethical.

    Advice to Management

    Don't make your employees lie. Don't make your employees cover up defects. Don't ignore your employees when they advise that something needs to be done before someone gets hurt or killed. And when someone does get hurt or killed, don't make your employees lie about it or cover it up.


  10. "Techline Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Techline Agent in Irvine, CA
    Former Employee - Techline Agent in Irvine, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Minacs (Less than a year)

    Pros

    Clean and professional work environment. Good work / life balance with opportunity for advancement if you are qualified and work hard.

    Cons

    The H.R. processes (payroll, onboarding, etc.) can be cumbersome, and if the relationship between Minacs and the contract employer isn't great, it can be a disadvantage for the contract employee compared to non-contract personnel.

    Advice to Management

    Adopt an easier payroll system


  11. Helpful (1)

    "It pays the bills"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Warren, MI
    Current Employee - Customer Service Advisor in Warren, MI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Minacs full-time (More than a year)

    Pros

    Coworkers are nice
    That is pretty much it
    Besides my coworker being nice to work with there is nothing else i can think of that is a pro for this job

    Cons

    Do not pay enough money
    TL's show favoritism
    Should have better training
    Raises should be better and on tim

    Advice to Management

    Need to be more professional



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