MindTouch, Inc. Reviews | Glassdoor

MindTouch, Inc. Reviews

Updated Jun 4, 2019

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Found 65 reviews

4.0
StarStarStarStarStar
Rating TrendsRating Trends
71%
Recommend to a Friend
74%
Approve of CEO
MindTouch, Inc. CEO Aaron Rice
Aaron Rice
6 Ratings
Pros
  • "Catered lunches and fully covered benefits are nice(in 11 reviews)

  • "Best of all, you'll never feel like a cog in a machine :) Some other fun perks include catered (healthy) lunches 3 times a week(in 4 reviews)

Cons
  • "It is a wonderful time to be at MindTouch(in 16 reviews)

  • "mile walk from an area with free parking, or using public transit, you'd kind of expect that working in Downtown San Diego(in 3 reviews)

More Pros and Cons
  1. Helpful (1)

    "Smart, fun, well-balanced"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Vice President Engineering in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MindTouch, Inc. full-time for less than a year

    Pros

    - All MindTouchers I work with genuinely want to do the right thing, and do things the right way - Office is really nice and fun location Downtown - Regular social activities and fun traditions - Smart people who are open to learning from one another - Great product, well engineered, and lots more potential

    Cons

    We're not completely through some of the ripples of past organizational changes yet, but I expect that to have settled down in a few months

    Advice to Management

    Stay on the current path; it's working

    MindTouch, Inc.2019-06-04
  2. "An organization that rewards tenacity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MindTouch, Inc. full-time for more than 8 years

    Pros

    Product is not "garbage", but any reviewer who would make that comment can stay in their limited role and complain. I ask that you please move aside for someone who actually does something. Indeed, senior engineering and devops individuals are among the finest in the industry. Too bad we're not 100% open sourced, there are some wonderful technical solutions in our codebase. If you are interested in working with Serverless...

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    Cons

    If you don't subscribe to the philosophy of "don't ask for permission, ask for forgiveness", you will find yourself on the outside of most tactical decision making here. If you expect to settle comfortably into an organization transitioning from startup to growth and wait for opportunities or promotions, you'll be very disappointed. Individuals put into the management role has been hit and miss for a number of years,...

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    Advice to Management

    It likely varies from department to department how transparent directors are when it comes to the nature of startup culture -- they need to be upfront about what candidates are signing up for. A mentorship program for those aspiring to be team leads or managers would be valuable. Marketing message needs to focus on what makes MindTouch different from knowledgebases. Address the size of the engineering team, it...

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    MindTouch, Inc.2019-06-04
  3. Helpful (5)

    "Pa-pa-pa-pathetic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Information Technology in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at MindTouch, Inc. full-time for more than a year

    Pros

    None. Well, maybe the view. And the main devops guy is the finest in the industry.

    Cons

    Management is a complete joke. Total lack of training and unfulfilled promises. High employee turnover. No 401(k) match and very pricey medical coverage for family members. Completely lacking in empathy. Product sells somehow, but it is garbage. Don’t see them lasting much longer in an era of AI/ML. Stay away.

    Advice to Management

    Respect is not a given, you gotta earn it, regardless of your title.

    MindTouch, Inc.2019-05-03

    MindTouch, Inc. Response

    May 7, 2019CEO

    I completely agree, our Dev. Ops. team continues to raise the bar every single day and is not just the work of a single player, but a team effort. I feel incredibly honored to work with this team. Not only this team but everyone from Sales through Marketing, Product, Operations, ...

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  4. Helpful (4)

    "A forward looking company that cares about its customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MindTouch, Inc. full-time for more than a year

    Pros

    –A good mix of talented, growth-oriented people –Lately, a renewed focus on customer-centricity has been noticeable and is gaining steam –The benefits package is something I'd miss if I didn't have it, including catered lunches, credit toward public transportation, gym classes, parking, and a hip workspace downtown –A good product worth getting behind

    Cons

    –Some departmental silos, though this has improved as of late –A company not immune to pervasive meeting syndrome –Sometimes the youth shows

    MindTouch, Inc.2018-12-18
  5. Helpful (6)

    "Tough place to be successful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at MindTouch, Inc. full-time for more than a year

    Pros

    Catered lunch M/W/F Really good coffee machine

    Cons

    Seems like the company is still transitioning from a growth stage to a smb type model so there is a lot of surprises and uncertainty. No shot at being successful unless you are in the CEOs inner circle.

    Advice to Management

    Increase the company communication flow and give your middle management some training so they can make others successful. Executive team doesn’t have to be in every meeting, all the time.

    MindTouch, Inc.2019-02-01

    MindTouch, Inc. Response

    February 6, 2019CEO

    Change, while being exciting and filled with opportunity, does have the habit of leaving some people feeling left behind. Thanks for this feedback - it’s hard to keep all folks satisfied as we go but it’s important as much as possible that I and the management team try to remain inclusive ...

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  6. Helpful (6)

    "DO NO TRUST THE POSITIVE REVIEWS (THIS COMPANY IS INCREDIBLY CUT-THROAT AND STRESSFUL)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MindTouch, Inc. full-time for less than a year

    Pros

    Free catered lunch every M/W/F (that's literally it as everything else is standard with any full-time position)

    Cons

    Incredibly cutthroat business, very slow paced unless you have a high position, the environment is incredibly unwelcoming to new people, HR is the most aggressive and unprofessional I've ever seen, people will seem nice but it's all fake. The company doesn't care who you are unless you've been there for a long time. If your work becomes even the slightest bit unnecessary they will cut you out at the soonest opportunity.

    Advice to Management

    I understand you're trying to move forward at a fast pace to outdo the competition but you need to treat your employee's both new and old like they're actual people and not just numbers. Don't pretend to care about people and actually care about them.

    MindTouch, Inc.2019-01-18

    MindTouch, Inc. Response

    January 23, 2019CEO

    Developmental feedback is always difficult to take. Building a team that is dedicated and single-mindedly focused on making a better experience for our customers is a struggle that we take on every day. We don’t always succeed and sometimes a MindToucher gets left behind or feels ...

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  7. Helpful (2)

    "Continued Success under new CEO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MindTouch, Inc. full-time for more than 8 years

    Pros

    Team atmosphere with transparency across departments and initiatives. The product continues to drive current client success and new partnerships will help drive new sales verticals.

    Cons

    Younger team members can lacks professionalism.

    Advice to Management

    Continue to demand the best from all employees.

    MindTouch, Inc.2018-08-03
  8. Helpful (5)

    "Great idea but lack of leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at MindTouch, Inc. full-time for less than a year

    Pros

    Fun group of people to work with Product really impacts customers.

    Cons

    Management only cares about what they are doing.

    MindTouch, Inc.2018-04-12
  9. Helpful (12)

    "SALES - run for the hills"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at MindTouch, Inc.

    Pros

    Free food 3 days a week, but would have rather starved than spent more time in the office.

    Cons

    - Toxic environment, hired a joke of a director. Never sold a day of enterprise software in his life. - Horrible, horrible training. - Marketing was very disconnected. -Solution doesn't solve a valuable problems for most companies. A KB will do - Basically a boiler room. - Things may have changed, but regardless, DO NOT sell this product. Seriously. The only two reps hitting quota were purely inbound. Bottom...

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    Advice to Management

    Start a customer success/marketing consulting branch, implement your software a by product. Make services the name of your game, then pray you can pay back your VC's. What you should have asked yourself before you took funding: What problem do you solve? Is it to a large market? Is there other cheaper solutions that get the job done? What value to I drive? Is the value in the same department that buys me?

    MindTouch, Inc.2018-04-13

    MindTouch, Inc. Response

    April 23, 2018Founder and CEO

    It's unfortunate you did not have more success during your time at MindTouch. You probably know me enough to know that I take that seriously. However, I get the sense that you did not work in a sales or customer-facing capacity because your feedback is not aligned with the realities ...

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  10. Helpful (2)

    "A GREAT innovative company w/ a lateral culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Executive in Scottsdale, AZ
    Approves of CEO

    I have been working at MindTouch, Inc. full-time for less than a year

    Pros

    Leadership provides brutal honesty and transparency to the entire company. This is truly an innovative culture that requires a high level of dedication. Good Comp Plan as well and there is easy accessibility to upper management when needed. The product is best in class and It's potential is unreal. The feedback from our customers is extremely encouraging.

    Cons

    There are a couple core departments that lack a definitive leader that need one. Strategic shifts in market strategy are a little too frequent.

    Advice to Management

    Continue to focus on all levels of employees & take some more risks. Invest in departments that lack leadership.

    MindTouch, Inc.2017-12-04
Found 65 reviews