Miniluxe Customer Experience Associate Reviews | Glassdoor

Miniluxe Customer Experience Associate Reviews

Updated Nov 20, 2017

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Found 4 reviews

1.8
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0%
Recommend to a Friend
Miniluxe CEO Zoe Krislock
Zoe Krislock
0 Ratings
  1. "Good and Bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Experience Associate in Boston, MA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Miniluxe part-time for more than a year

    Pros

    Free services, great coworkers, networking opportunities

    Cons

    Stressful, understaffed, intense pressure, difficult to speak with management

    Advice to Management

    Have monthly meeting with employees - this will help motivate the team and keep management more informed

    Miniluxe2017-10-08
  2. Helpful (3)

    "Business Run By People Who Don’t Know Business and How to Manage Employees- Only Consumed With Bottom Line $$$$"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Experience Associate in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Miniluxe full-time for more than a year

    Pros

    Easy job to do Schedule flexibility (if staffing is available) Nails And Waxing Discount Discount on Products Room for Internal Growth

    Cons

    Management does not look at their employees as individuals. They pretend to have a company culture that is friendly when hiring but in reality there are so many problems with diversity. Only cares about making their goal so they can get their bonus Front desk is put in a position where they are the middle man between management and nail techs. In return people who are managers hide behind front desk and make them out...

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    Advice to Management

    Maybe you should know who you hire before you upset the wrong people who do have connections with known names in town. Also be careful in a town like Boston where word gets around extremely fast with about bad business practices. Miniluxe is doomed for failure. With rifts constantly going on between corporate policies and nail techs you are creating not only a hostile employee environment but also an uncomfortable...

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    Miniluxe2017-11-20
  3. "Great staff, terrible manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Experience Associate in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Miniluxe full-time for less than a year

    Pros

    Great pay and benefits. Unlimited services are a perk. Amazing coworkers that like what they do and work well together. Very clean and organized environment.

    Cons

    Serious disconnect between management and staff. Consequences are only in effect when management feels threatened, not right when rules are broken. Favoritism and racism runs rampant through management staff.

    Advice to Management

    Get retrained.

    Miniluxe2017-09-18
  4. Helpful (2)

    "Leadership changed and without explanation I never got another shift"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Experience Associate in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Miniluxe part-time for more than a year

    Pros

    - Free Services (nails and waxing) - Exposure to great clientele - Improving personal skills

    Cons

    - Class warfare between the designers and the front desk staff. All of the designers speak in native language and gang up against other employees - Poor communication from senior management - Poor pay for the amount of responsibility that you have - Super understaffed so impossible to get a shift covered if something comes up. - Sub-par and out of date technology.

    Advice to Management

    Improve the bullying in your studios between the designers and the other staff members no one should feel that unsafe at work. Get better at communicating with staff and potentially improving your technology could help you there. None of the systems speak to each other we had one system for scheduling and another for payroll and another for benefits. It's way too much to manage, especially as a part time employee.

    Miniluxe2017-06-28
Found 4 reviews