Miniluxe "free services" Reviews | Glassdoor

Miniluxe Employee Reviews about "free services"

Updated Jul 11, 2019

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Found 73 reviews

3.3
StarStarStarStarStar
Rating TrendsRating Trends
62%
Recommend to a Friend
100%
Approve of CEO
Miniluxe CEO Zoe Krislock
Zoe Krislock
1 Ratings
Pros
  • "Free services that they make very difficult for you to recieve(in 13 reviews)

  • "(in 4 reviews)

Cons
  • "The front desk hardly ever gets breaks no matter how long they're working for and shifts can range from 6-10 hours(in 7 reviews)

  • "Class warfare between the designers and the front desk staff(in 4 reviews)

More Pros and Cons

Reviews about "free services"

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  1. Helpful (2)

    "Heed caution"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Front Desk Receptionist in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Miniluxe part-time for less than a year

    Pros

    Free services Technicians who are passionate and work hard Pretty flexible schedule

    Cons

    Poor management Lack of unity and teamwork Low pay for a managerial position

    Advice to Management

    Unfortunately as many chain studios can be- this company does not treat their hardworking staff fairly. The ever-changing protocol, management turn-over, and finding ways to cut corners that would negatively affect hard working technicians are among a few reasons why I stopped working there. This company aims to create a luxurious and clean culture, but does not compensate or provide the resources to support the staff...

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    Miniluxe2019-03-05
  2. Helpful (3)

    "Horrible just horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Front Desk Receptionist 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Miniluxe full-time for less than a year

    Pros

    Free services that they make very difficult for you to recieve...

    Cons

    They barely allow you to take a break, they want you to stand at a desk all day yet make sure the rest of the store is maintained and you have key holder/manager responsibilities but they don’t pay you for it and barely show up to train you properly and don’t bother building a healthy work relationship with you

    Advice to Management

    Quit while you can your company sucks

    Miniluxe2019-02-06
  3. Helpful (4)

    "Seriously, don’t work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Studio Director in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Miniluxe for more than 3 years

    Pros

    Free services? Guaranteed trip to therapy?

    Cons

    Compensation, (like legit not having an actual bonus structure tied to any tangible numbers and also not paying management in a timely manner, professionalism, lack of leadership and direction, extremely stressful work environment,

    Advice to Management

    Listen to your employees and make decisions! Lots of “we know this is broken but not sure what or how to fix it so we won’t” They were investigated by the AG office for not paying out sick time even though numbers managers brought to their attention.

    Miniluxe2019-02-05
  4. Helpful (3)

    "Just... don't."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Call Center Representative 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Miniluxe part-time for less than a year

    Pros

    Um... free services? But best to have it done at the training center, (However, the first time I got mine done, the nail tech constantly complained about the condition of my nails, which I didn't feel was her place? And the second time, they came out pretty much the same as when I did them myself.) All the free coffee?

    Cons

    The office was kept in the dark, which made it both hard to see and really depressing. They did raise the pay rate, but stated that better work was demanded. Every call was listened into, and you would be spoken to for even the slightest mistake. Basically spent my shift listening to rich white women complain about nails, which I found really difficult to care about in the least. There is literally nothing near the...

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    Advice to Management

    Accept that your employees are human and may make mistakes, darkness adds to a depressing atmosphere, and guess what? The customer isn't always right.

    Miniluxe2019-02-03
  5. Helpful (7)

    "DO NOT WORK HERE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Experience Associate in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Miniluxe full-time for more than a year

    Pros

    40% off retail Free services if you can get in

    Cons

    Horrible horrible management at almost every single location. They have 0 communication skills at all. If you do something wrong instead of coming to you and coaching you through it they are so quick to make accusations and punish you for them. Punishments include talking about what you did to everyone and their mother, for nail techs moving them to the back of the book so they get less clients than everyone else, cutting...

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    Advice to Management

    Do your job? Run the store and don't let it fall on everyone else who works there without any proper instruction. Stop being petty you guys are supposed to be leaders! If you don't like something that someone is doing HAVE A CONVERSATION. I know the majority of you cringe at the thought of actually talking to your employees and would rather hide behind the front and make us look like the bad guys, but that's exactly why...

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    Miniluxe2018-03-27
  6. Helpful (5)

    "Studio Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook

    I worked at Miniluxe full-time

    Pros

    Free services, met a diverse group of beauty driven technicians

    Cons

    Lack of support from upper management, there was no employee empowerment or ability to be creative for the company in regards to marketing or sales. A company that prides itself on being distinguishingly different from other nails salons but only provide mediocre work to underpaid staff with overpriced services. Upper management is careless and unhelpful, only helping themselves with no support from an actual HR.

    Advice to Management

    File for bankruptcy already or hire a real HR team to support the staff that work so hard in the front line.

    Miniluxe2018-03-15
  7. Helpful (1)

    "Client services associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Service Associate in Lexington, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Miniluxe part-time for more than a year

    Pros

    40% off retail. Free services but only if you go in before or after your shift. If you don’t have time to get your services done on the days you’re working then you get 40% off instead.

    Cons

    -No breaks! -If you have to pay for parking they will not reimburse you. And if it’s meter parking, you don’t always get a chance to refill it if the store is busy. It’s not worth the parking tickets. -If you’re hired for the front desk, you’re expected to act like a manger without the pay or title of manager. If there’s a difficult client who is unsatisfied with their service, the client services associate is the...

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    Advice to Management

    Allow the CSAs to be considered managers. At least it would be a good resume builder for college students when they look for jobs after graduation. Don’t expect so much when paying a low wage. CSAs can easily steal from the registers without being caught whether it be by comping a service paid in cash along with other ways. However, I truly believe it would happen less if you treated them fairly bc they’d care more...

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    Miniluxe2018-03-09
  8. Helpful (3)

    "Editor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Miniluxe part-time for less than a year

    Pros

    All I can honestly think of is the free services and flexible schedule, and that is due to lack of customers!

    Cons

    Management plays favoritism, immature, and unprofessional. Management talks down and belittles staff. If you try to talk to someone higher up about it you are COMPLETELY ignored. You are treated like you have no lives outside of a nail salon! They hire you with experience than want to micromanage you.

    Advice to Management

    Find managers that know how to talk and respect their employees. They are there to set the morale of the salon. You can be a good manager without being rude to your staff.

    Miniluxe2017-12-27
  9. Helpful (1)

    "Needs an hr department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Front Desk Associate in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Miniluxe full-time for more than a year

    Pros

    Good pay, free services, clean environment, friendly coworkers, located continently near t stations, health and dental insurance available for full time

    Cons

    No breaks for front desk ever which is illegal shifts are 6 hours+ always standing but they want you to wear cute shoes that aren’t supportive, management never around, entitled clients.

    Advice to Management

    To avoid a high turnover rate you probably want to be around more. Nobody wants to work for a boss who is never there. Maybe you should make studio directors hourly so they will actually work instead of coming to their studio on occasion. Develop a program that promotes growth

    Miniluxe2017-10-30
  10. "Good and Bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Experience Associate in Boston, MA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Miniluxe part-time for more than a year

    Pros

    Free services, great coworkers, networking opportunities

    Cons

    Stressful, understaffed, intense pressure, difficult to speak with management

    Advice to Management

    Have monthly meeting with employees - this will help motivate the team and keep management more informed

    Miniluxe2017-10-08
Found 73 reviews