Miniluxe "front desk" Reviews | Glassdoor

Miniluxe Employee Reviews about "front desk"

Updated Jul 11, 2019

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Found 73 reviews

3.3
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62%
Recommend to a Friend
100%
Approve of CEO
Miniluxe CEO Zoe Krislock
Zoe Krislock
1 Ratings
Pros
  • "Free services that they make very difficult for you to recieve(in 13 reviews)

  • "(in 4 reviews)

Cons
  • "The front desk hardly ever gets breaks no matter how long they're working for and shifts can range from 6-10 hours(in 7 reviews)

  • "Class warfare between the designers and the front desk staff(in 4 reviews)

More Pros and Cons

Reviews about "front desk"

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  1. Helpful (7)

    "DO NOT WORK HERE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Experience Associate in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Miniluxe full-time for more than a year

    Pros

    40% off retail Free services if you can get in

    Cons

    Horrible horrible management at almost every single location. They have 0 communication skills at all. If you do something wrong instead of coming to you and coaching you through it they are so quick to make accusations and punish you for them. Punishments include talking about what you did to everyone and their mother, for nail techs moving them to the back of the book so they get less clients than everyone else, cutting...

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    Advice to Management

    Do your job? Run the store and don't let it fall on everyone else who works there without any proper instruction. Stop being petty you guys are supposed to be leaders! If you don't like something that someone is doing HAVE A CONVERSATION. I know the majority of you cringe at the thought of actually talking to your employees and would rather hide behind the front and make us look like the bad guys, but that's exactly why...

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    Miniluxe2018-03-27
  2. Helpful (1)

    "Client services associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Service Associate in Lexington, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Miniluxe part-time for more than a year

    Pros

    40% off retail. Free services but only if you go in before or after your shift. If you don’t have time to get your services done on the days you’re working then you get 40% off instead.

    Cons

    -No breaks! -If you have to pay for parking they will not reimburse you. And if it’s meter parking, you don’t always get a chance to refill it if the store is busy. It’s not worth the parking tickets. -If you’re hired for the front desk, you’re expected to act like a manger without the pay or title of manager. If there’s a difficult client who is unsatisfied with their service,...

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    Advice to Management

    Allow the CSAs to be considered managers. At least it would be a good resume builder for college students when they look for jobs after graduation. Don’t expect so much when paying a low wage. CSAs can easily steal from the registers without being caught whether it be by comping a service paid in cash along with other ways. However, I truly believe it would happen less if you treated them fairly bc they’d care more...

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    Miniluxe2018-03-09
  3. Helpful (3)

    "Business Run By People Who Don’t Know Business and How to Manage Employees- Only Consumed With Bottom Line $$$$"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Experience Associate in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Miniluxe full-time for more than a year

    Pros

    Easy job to do Schedule flexibility (if staffing is available) Nails And Waxing Discount Discount on Products Room for Internal Growth

    Cons

    Management does not look at their employees as individuals. They pretend to have a company culture that is friendly when hiring but in reality there are so many problems with diversity. Only cares about making their goal so they can get their bonus Front desk is put in a position where they are the middle man between management and nail techs. In return people who are managers...

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    Advice to Management

    Maybe you should know who you hire before you upset the wrong people who do have connections with known names in town. Also be careful in a town like Boston where word gets around extremely fast with about bad business practices. Miniluxe is doomed for failure. With rifts constantly going on between corporate policies and nail techs you are creating not only a hostile employee environment but also an uncomfortable...

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    Miniluxe2017-11-20
  4. Helpful (1)

    "Needs an hr department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Front Desk Associate in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Miniluxe full-time for more than a year

    Pros

    Good pay, free services, clean environment, friendly coworkers, located continently near t stations, health and dental insurance available for full time

    Cons

    No breaks for front desk ever which is illegal shifts are 6 hours+ always standing but they want you to wear cute shoes that aren’t supportive, management never around, entitled clients.

    Advice to Management

    To avoid a high turnover rate you probably want to be around more. Nobody wants to work for a boss who is never there. Maybe you should make studio directors hourly so they will actually work instead of coming to their studio on occasion. Develop a program that promotes growth

    Miniluxe2017-10-30
  5. Helpful (2)

    "Leadership changed and without explanation I never got another shift"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Experience Associate in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Miniluxe part-time for more than a year

    Pros

    - Free Services (nails and waxing) - Exposure to great clientele - Improving personal skills

    Cons

    - Class warfare between the designers and the front desk staff. All of the designers speak in native language and gang up against other employees - Poor communication from senior management - Poor pay for the amount of responsibility that you have - Super understaffed so impossible to get a shift covered if something comes up. - Sub-par and out of date technology.

    Advice to Management

    Improve the bullying in your studios between the designers and the other staff members no one should feel that unsafe at work. Get better at communicating with staff and potentially improving your technology could help you there. None of the systems speak to each other we had one system for scheduling and another for payroll and another for benefits. It's way too much to manage, especially as a part time employee.

    Miniluxe2017-06-28
  6. Helpful (5)

    "Not the best company to work for!!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Services Manager in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Miniluxe full-time for more than a year

    Pros

    You get your nails done for free that it!!!!

    Cons

    No breaks, Over worked, underpaid, very unprofessional company, no respect from management at all broken promises, under valued for your hard work no growth, very high turnover rates, favoritism understaffed all the time so your pressured to take on more then your job title with no support from higher up and management have a way of putting their job duties on the front desk...

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    Advice to Management

    I would advise management to treat your staff better also to stop conflict of interest and having family and friends work for them and to stop gossiping and be more organize and have better communication and please treat your staff better miniluxe has a great concept please stop the cliqueness and favoritism!!!!

    Miniluxe2017-06-11
  7. Helpful (2)

    "Good place to work if you're mom is your boss"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Brand Ambassador in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Miniluxe full-time for less than a year

    Pros

    Good benefits, not an overly supervised job where corporate is breathing down your back 24/7

    Cons

    Low pay for a lot of responsibility-front desk pretty much runs the place while managers come n go as they please. All of these miscellaneous schedule requirements kick in after you provide your availability. Getting time off is a hassle sometimes-there's more to life than miniluxe n it's needy clients. You can barely ever get a break if you need one. Schedule is so inconsistent...

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    Advice to Management

    Avoid conflicts of interest like allowing managers to hire their kids n let them sit around. Pay your front desk staff more or hire an asst. manager to handle all the work you pond on them. Hire techs that speak better English instead of just knowing how to hound clients for tips!

    Miniluxe2015-08-13
Found 73 reviews