Lots of advertising which brings the customer in to the store. Price of furniture is very competive and fair. Four day work week for salespeople and 401k is very generous.
Commission taken away if we make a mistake. Work all holidays. Mandatory days to work even if it's your day off without an alternate day off. No paid holidays. Work cell phones are a must have and salespeople have to pay bill monthly, along with our business cards being our responsiblity to pay for them as well. Spiffs were cut back. Personal Insurance plan was expensive.
Advice to Management
Praise when deserved. Alternate day off if employees work their days off that are mandatory. 1 percent higher commission rate retroactive if salespeople make their monthly goals.
I worked at Miskelly Furniture full-time (More than 3 years)
Honestly, for the life of me I cannot think of one.
You are REQUIRED to work every Saturday and every holiday. If you don't care about having a life outside your job, you'll be fine. You are REQUIRED to come in on your off days or early for training multiple days a week. If you do request a day off you get a lecture and God forbid you get sick! You will start having foot, knee and back problems from spending long hours on your feet on concrete floors. Your commission will be docked even if it's not your fault. The CEO is a NIGHTMARE! I bet when her feet hit the floor in the morning the devil shivers! I have never seen a company run so poorly. They act like they care about their employees yet they charge them for EVERYTHING....phone, business cards, t-shirts that they make you wear. They could care less about the well being of their employees. The benefits are horrible and very expensive. The meetings make you want to die in your chair. Most of the sales people are on some form of anxiety/depression medication. I've had some great and not so great jobs. This one was by far the worst job I've ever had. If you like being micro-managed to the point of insanity, long hours, bad benefits and no paid time off then this is your job. They do give a "vacation bonus" if you sell a minimum amount each year. It's a very small bonus check at best. I'd rather flip burgers or beg for money on the side of the road than work there again!
Advice to Management
The Miskelly family are so nice and the only reason they are successful is because they have no competition. They need to clean house from the CEO down and start over. You aren't allowed to give advice to management and even if you do, they don't listen. They are like robots.
4 Day work week ( even though they are Long hour days.) Off on Sundays due to store being closed on Sundays
On scheduled days off you are required to work Holiday sales, mandatory sales meetiings, mandatory all day sales semimars, come in early for sales training and still having to work full work day afterwards. You are not compensated for these times not even in the form of forgiveness for missing more than 4 days sick leave for the year. You are also told if you do not have in minimum 40 hour week you need come in on day off to compensate.The company states that they are not required to give lunch hours or breaks. (The state they choose to do so) Normal work week consists of Monday 9 hour day then 2 days 11 hour each day and Sat. 10 hour day. You can clock in early but do not clock out before closing time.
Only sales associates get their commission pay cut if a mistake is made. Management not supportive and lowers moral. Management scared to make decisions . Maybe because they are micro-managed. Also the Company has a very large turnover of employees. No loyalty to long term employees. When furniture is delivered damaged commission is pulled off sales associates commission pay. Management selects employees to feed sales to.
It appears that when employees reach a certain age or too high of a salaried income they are offered a demotion or they have no job. Corporate turns a deaf ear to pleads from sales associates and managers for matters that would improve sales and customers experience. Managers only have name title with little or no authority like puppets on a string. They fear their jobs so they fear letting their voices be heard.
Corporate spends more time on issues of minor relevance rather that those of importance, such as inventory and condition of merchandise before it leaves warehouse and moral of employees. You are expected to smile, always agree with them and say everything is great when asked.
Advice to Management
Company needs to allow managers to make decisions without having to send e-mails to corporate and emails taking hours or even days to get a response.
(example: Managers have to send e-mails to several people to get permission to allow piece of furniture to come off floor causng customers to become angry and purchasing elsewhere..Let managers make decisions and hear voices of employees when requests are made to better the whole experience of being a shopper. We are made to sign forms that we have no knowledge of what we are signing. Show appreciation for employees and respect for them and their families instead of expecting employees whole life to be just about Miskelly's.
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I have been working at Miskelly Furniture full-time (More than 5 years)
good values, promotes inclusion of employees, immediate management is accessible, commissions are competitive, four day work week for sales staff
Health insurance cost is astronomical. Upper management (decision, policy makers) doesn't listen to sales staff about how to improve sales climate. Heavy in the nepotism and playing favorites department. No room for advancement in sales. Cut-throat sales floor (it somewhat has to be due to over staffing of 100% commission salespeople).
Advice to Management
Listen to the employees' suggestions, especially sales and distribution. They live on the front lines everyday. Remember the sales people generate 100% of the revenue! Treat them that way. Offer more bonus incentives.
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