Mission Inn Hotel & Spa Reviews | Glassdoor

Mission Inn Hotel & Spa Reviews

Updated January 9, 2018
26 reviews

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2.6
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Mission Inn Hotel & Spa Owner and CEO Duane Roberts
Duane Roberts
7 Ratings

26 Employee Reviews

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  1. "Its just great to say "yes I worked for Mission Inn.""

    StarStarStarStarStar
    Former Employee - Porter in Riverside, CA
    Former Employee - Porter in Riverside, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mission Inn Hotel & Spa full-time (More than a year)

    Pros

    Co-workers, food, location, environment , support.

    Cons

    exhausting work, supply waste, work load unbalanced,

    Advice to Management

    Keep up the Good Work..


  2. "Beautiful property, poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager
    Former Employee - Sales Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mission Inn Hotel & Spa full-time (More than a year)

    Pros

    Beautiful Property
    Employees are great

    Cons

    Upper Management is poor
    High Turnover
    "free" lunch is unacceptable

  3. "POOOR MANAGEMENT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Mission Inn Hotel & Spa part-time

    Pros

    great to put on your resume. Free food, better tip out from any other place

    Cons

    Poor management. You report a problem, they blow it off because they don’t feel like doing anything about it. You get screwed over, they don’t work with your schedule.

    Advice to Management

    Quit favoring, quit being lazy


  4. "Bellman guest services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bellman
    Current Employee - Bellman
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Mission Inn Hotel & Spa full-time (More than 3 years)

    Pros

    Great co workers usually,

    Cons

    Management focuses on cheap ways out,
    could care less for employees especially belldesk


  5. "Terrible place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Culinary in Riverside, CA
    Former Employee - Culinary in Riverside, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mission Inn Hotel & Spa full-time (Less than a year)

    Pros

    Other than stating the obvious that the inn is a pretty place, there isn’t much more one can say in regards to pros at this establishment. It’s not an easy place to work at.

    Cons

    Poor management, horrible owners, unorganized facility, no desire to improve things that are failing, lack or leadership, zero support from management/ownership, care very little about the employees.

    Advice to Management

    Have an open mind about making changing to improve the resort. It is currently being run to the ground. If that is your goal, you are succeeding.


  6. "Horrible Company & Ownership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mission Inn Hotel & Spa full-time (More than 3 years)

    Pros

    - You can move up quickly if you become a managers favorite and partake in gossiping about your peers and ignore harassment
    - Pay is good if you get into the right position
    - Looks good on a resume
    - Co workers are fun and usually pretty professional
    - FREE food
    - Good Seasonal Positions
    - Everybody is willing to help for the most part
    -

    Cons

    - Harassment is tolerated and if you report that you are being harassed you will be interrogated as if you are the one whom did the harassing and they will tell different department managers of your report even though you are told your report will be confidential
    - There's a 98% chance you will catch your manager talking inappropriately about you or a co worker
    - Most departments are understaffed so you will be forced to work full time hours without the full time pay and benefits (applies to part time associates)
    - Owners are horrible. They will come in and start snapping at employees or just being flat out rude and stuck up. They act as if they are the queen and king of England and its quite embarrassing for them
    - You have to pay for parking, if not you just have to find street parking everyday and pay the meter

    Advice to Management

    You have created a very uncomfortable and stressful culture at the mission inn hotel and spa. It starts at the top. Ownership treats their executives very poorly from what I have been told by a few of them, they then treat their managers the same way, causing the managers to treat staff horribly. I have had many clients inform me that this hotel has the highest turn over rate they have ever seen and they cant help but wonder why mission inn employees leave as soon as they start.


  7. Helpful (1)

    "Front Desk Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Riverside, CA
    Former Employee - Front Desk Agent in Riverside, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mission Inn Hotel & Spa full-time (Less than a year)

    Pros

    Fast paced, & meet a lot of new people

    Cons

    You get yelled at by guests for silly little things, rooms aren't clean on time, management at the desk sucks, they don't work with your schedule at all, and no other department cares about front desk unless you mess up.

    Advice to Management

    Communicate, work with employee schedules, and GM needs to show appreciation for this department.

  8. Helpful (1)

    "Hostess/Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server/Hostess in Riverside, CA
    Former Employee - Server/Hostess in Riverside, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Mission Inn Hotel & Spa part-time (More than a year)

    Pros

    Awesome place to work. Lots of opportunity to grow. Cool experience working in a historic hotel, lots of people come from around the world to visit, so interacting with guests is fun and you build great relationships.

    Cons

    If you can't handle fast paced and high volume environments, you might not be able to keep up with the rush of the crowd, especially during the Festival of Lights.
    Also, management is constantly changing.

    Mission Inn Hotel & Spa Response

    Sep 8, 2017 – Talent Acquisition Manager

    Thank you for sharing.


  9. "It was nice"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mission Inn Hotel & Spa part-time

    Pros

    great co workers, beautiful place to work,

    Cons

    terrible management at las campanas (2006-2007 time frame), crazy busy during festival of lights,

    Mission Inn Hotel & Spa Response

    Sep 11, 2017 – Talent Acquisition Manager

    Thank you for sharing.


  10. "Food and Beverage"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server
    Current Employee - Server

    I have been working at Mission Inn Hotel & Spa part-time (More than 5 years)

    Pros

    They will work with your school or home schedule. Busy year around.

    Cons

    Hard to get hired for a regular position.

    Advice to Management

    Encourage employee use of outlets. By allowing employees to enjoy the outlets on property on their day off, fosters interaction between departments, and also provides more knowledge for the employee to pass on to their guests.

    Mission Inn Hotel & Spa Response

    Sep 8, 2017 – Talent Acquisition Manager

    Thank you will take to team about


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