Mission Inn Hotel & Spa Reviews | Glassdoor

Mission Inn Hotel & Spa Reviews

Updated January 24, 2017
15 reviews

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2.7
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Mission Inn Hotel & Spa Owner and CEO Duane Roberts
Duane Roberts
0 Ratings

15 Employee Reviews

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  1. "i loved it!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Licensed Massage Therapist in Riverside, CA
    Former Employee - Licensed Massage Therapist in Riverside, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Mission Inn Hotel & Spa part-time (More than a year)

    Pros

    Beautiful surroundings, gorgeous spa facilities very posh, great pay it was $10 an hour + 18% comission on every service + tips, very busy consistently for massage, not sure about insurance and benefits because I wasn't full time but I know they had them, tons of different guests and co workers, nice employee free lunc and usually consisting of really good food and many fancy extras like desserts from the kitchen

    Cons

    Working holidays and weekends because it's a hotel open 365 days a year.


  2. "Better Management Needed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Moreno Valley, CA
    Former Employee - Anonymous Employee in Moreno Valley, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mission Inn Hotel & Spa full-time (More than a year)

    Pros

    friendly staff; room for growth; great learning experience working within the hospitality field and public; historical location to learn and share history with guests

    Cons

    too much drama; too much of a "high school" background, since half of the employees are 30 or below; management has a hard time listening to the employees that are actually doing their job and instead gives more of a benefit to those who refuse work; room for growth is there, but not enough learning experiences in other departments to be able to move up.

    Advice to Management

    It is the employees who do not do enough in their positions that somehow move up, when others who do three times as much get left behind. I still cannot understand how that is fair for anyone who walks through the door, ready to give their all, only to be turned down in the end. The office politics needs to be eliminated.


  3. "Server"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server/Waitress in Riverside, CA
    Former Employee - Server/Waitress in Riverside, CA
    Recommends
    Positive Outlook

    I worked at Mission Inn Hotel & Spa part-time (Less than a year)

    Pros

    It was a gorgeous place to work and smelt of eucalyptus through out the ground floor! During Christmas it's like heaven with all of the lights and figurines, along with carriage rides and hay rides! A must see if you're in riverside ca.

    Cons

    It was always so busy that you couldn't make your way around people whether they am were on the street or in the hotel/restaurant.

    Advice to Management

    I don't have many things to complain about with this company! I think they did a great job and everything seemed to always run very smoothly even when we were overwhelmed with business. They are a great company to work for! They treat they're employees very well!


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  5. Helpful (1)

    "Passion is key, but character is what counts."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Riverside, CA
    Former Employee - Anonymous Employee in Riverside, CA
    Doesn't Recommend
    Neutral Outlook

    Pros

    Great experience, meeting different people and exciting events.

    Cons

    Overworked & underpaid for cleaning & maintenance.Inadequate surveillance on work ethic. Neglectful HR when it came to egregious harassment. Allowing improper "cleaning" methods when time is a factor.

    Advice to Management

    Failure to sustain safe work environments and simple morals will result in constant remiss behavior.


  6. Helpful (2)

    "It was basically a good experience."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Maintenance in Riverside, CA
    Former Employee - Maintenance in Riverside, CA
    Recommends
    Positive Outlook

    I worked at Mission Inn Hotel & Spa full-time (More than 8 years)

    Pros

    It was a great working with a lot of good coworkers and meeting people from different countries and cultures and learning about the history of the hotel and the city of riverside

    Cons

    Often having to work holidays and weekends and some times meeting high standards and sometimes little support from manager's with difficult guests

    Advice to Management

    need to pay your kitchen staff cooks and cleaners more higher pay raises


  7. Helpful (1)

    "Something new everyday"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SPA in Riverside, CA
    Current Employee - SPA in Riverside, CA
    Recommends
    Neutral Outlook

    I have been working at Mission Inn Hotel & Spa part-time (More than a year)

    Pros

    Fun environment, nice coworkers, client till is fun to meet, owners help workers out during the holidays by handing out pumpkins, turkeys, and back to school time they are nice enough to buy some supplies for the people with kids. k-12 grade

    Cons

    Hrs during (FOL) festival of the lights, at the spa they increase the hrs one hr earlier and one hr later. Which is great on the weekends but the weekdays it makes for a very long day for the employees. NO days off can be requested during that time, what you are scheduled to work is what you work, parking changes too, it is basically find your own, during those late nights when you get off if you do not feel safe sometimes you can ask for someone to walk you to your car, however they are so busy keeping the people in order they do not have time to walk you.


  8. Helpful (6)

    "Very difficult company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Riverside, CA
    Former Employee - Anonymous Employee in Riverside, CA
    Doesn't Recommend
    Positive Outlook

    I worked at Mission Inn Hotel & Spa full-time (Less than a year)

    Pros

    Good Pay , Bonuses, beautiful property

    Cons

    schedule all over the place. Cold and unfriendly environment. Hostile guests. High turnover. If you really enjoy customer service, dont work here!

    Advice to Management

    High turnover is a major issue here. amazing they dont see that.


  9. Helpful (2)

    "Not a bad temp job."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Busser in Riverside, CA
    Former Employee - Busser in Riverside, CA
    Recommends
    Positive Outlook

    I worked at Mission Inn Hotel & Spa part-time (Less than a year)

    Pros

    - Great tips when busy
    - Guaranteed 20hrs a week
    - Great work atmosphere (I loved working with the employees here. Great family atmosphere)

    Cons

    - Much more is demanded than what is told initially during the interview process.
    - You sometimes feel like the server's slaves (but they do usually give more in tips for doing so).
    - Management is very political.
    - Tough to get days off
    - Sketchy management. As much as they make promises to you, they rarely seem to play out.

    Advice to Management

    If you promise employees promotions remember to back up what you say, instead of just filling our minds with empty promises.


  10. "Bartender"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    Pros

    Great staff, very fun working environment. The bosses take care of you and make sure to work with your schedule. They really do want to be friends with you.

    Cons

    During Festival of Lights, expect to work every day, including Thanksgiving, Christmas Eve, Christmas, and New Years. The place is falling apart, literally, the building is coming apart.

    Advice to Management

    Take care of the building, the bar is about 30 years old, not enough racks for glassware and dishes. Remodel a little bit, instead of claiming that its part of the history and just being plain cheap.


  11. "It really depends on the department"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    Getting hired was fast and easy, compared to other companies, which was nice! There are free food and drink in the employee only cafeteria. In most cases, one can get promoted or transferred to a different department if requested (but not in every case that deserves it.)

    Cons

    Unorganized. Some departments don't train new employees. They just drop them in there and expect them to pick everything up their first few days. I don't feel like they do not resolve work related issues very well. They do not promote from within the company as much as they like to boast. Lastly, I have witnessed (and experienced SUBTLE) racial and sexist discrimination while working here.

    Advice to Management

    Most of the management is great, except for those who choose to be unprofessional (gossiping with employees, not being able to control emotions, etc.) And letting your employees know that you appreciate them goes a long way.


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