Mission Inn Hotel & Spa Reviews | Glassdoor

Mission Inn Hotel & Spa Reviews

Updated December 9, 2017
8 reviews

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Mission Inn Hotel & Spa Owner and CEO Duane Roberts
Duane Roberts
3 Ratings

8 Employee Reviews

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  1. "POOOR MANAGEMENT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Mission Inn Hotel & Spa part-time

    Pros

    great to put on your resume. Free food, better tip out from any other place

    Cons

    Poor management. You report a problem, they blow it off because they don’t feel like doing anything about it. You get screwed over, they don’t work with your schedule.

    Advice to Management

    Quit favoring, quit being lazy


  2. "Horrible Company & Ownership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mission Inn Hotel & Spa full-time (More than 3 years)

    Pros

    - You can move up quickly if you become a managers favorite and partake in gossiping about your peers and ignore harassment
    - Pay is good if you get into the right position
    - Looks good on a resume
    - Co workers are fun and usually pretty professional
    - FREE food
    - Good Seasonal Positions
    - Everybody is willing to help for the most part
    -

    Cons

    - Harassment is tolerated and if you report that you are being harassed you will be interrogated as if you are the one whom did the harassing and they will tell different department managers of your report even though you are told your report will be confidential
    - There's a 98% chance you will catch your manager talking inappropriately about you or a co worker
    - Most departments are understaffed so you will be forced to work full time hours without the full time pay and benefits (applies to part time associates)
    - Owners are horrible. They will come in and start snapping at employees or just being flat out rude and stuck up. They act as if they are the queen and king of England and its quite embarrassing for them
    - You have to pay for parking, if not you just have to find street parking everyday and pay the meter

    Advice to Management

    You have created a very uncomfortable and stressful culture at the mission inn hotel and spa. It starts at the top. Ownership treats their executives very poorly from what I have been told by a few of them, they then treat their managers the same way, causing the managers to treat staff horribly. I have had many clients inform me that this hotel has the highest turn over rate they have ever seen and they cant help but wonder why mission inn employees leave as soon as they start.

  3. Helpful (1)

    "Front Desk Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Riverside, CA
    Former Employee - Front Desk Agent in Riverside, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mission Inn Hotel & Spa full-time (Less than a year)

    Pros

    Fast paced, & meet a lot of new people

    Cons

    You get yelled at by guests for silly little things, rooms aren't clean on time, management at the desk sucks, they don't work with your schedule at all, and no other department cares about front desk unless you mess up.

    Advice to Management

    Communicate, work with employee schedules, and GM needs to show appreciation for this department.


  4. "Better Management Needed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Moreno Valley, CA
    Former Employee - Anonymous Employee in Moreno Valley, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mission Inn Hotel & Spa full-time (More than a year)

    Pros

    friendly staff; room for growth; great learning experience working within the hospitality field and public; historical location to learn and share history with guests

    Cons

    too much drama; too much of a "high school" background, since half of the employees are 30 or below; management has a hard time listening to the employees that are actually doing their job and instead gives more of a benefit to those who refuse work; room for growth is there, but not enough learning experiences in other departments to be able to move up.

    Advice to Management

    It is the employees who do not do enough in their positions that somehow move up, when others who do three times as much get left behind. I still cannot understand how that is fair for anyone who walks through the door, ready to give their all, only to be turned down in the end. The office politics needs to be eliminated.

    Mission Inn Hotel & Spa Response

    Sep 11, 2017 – Talent Acquisition Manager

    Thank you for sharing you time with us.


  5. "It really depends on the department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    Getting hired was fast and easy, compared to other companies, which was nice! There are free food and drink in the employee only cafeteria. In most cases, one can get promoted or transferred to a different department if requested (but not in every case that deserves it.)

    Cons

    Unorganized. Some departments don't train new employees. They just drop them in there and expect them to pick everything up their first few days. I don't feel like they do not resolve work related issues very well. They do not promote from within the company as much as they like to boast. Lastly, I have witnessed (and experienced SUBTLE) racial and sexist discrimination while working here.

    Advice to Management

    Most of the management is great, except for those who choose to be unprofessional (gossiping with employees, not being able to control emotions, etc.) And letting your employees know that you appreciate them goes a long way.

    Mission Inn Hotel & Spa Response

    Sep 11, 2017 – Talent Acquisition Manager

    Thank you for sharing you time with us.


  6. "it was okay I guess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    Pros

    people were very pleasant to work with.

    Cons

    management was all over the place.


  7. Helpful (1)

    "Not a great place to work as a Manager. Restaurant chains pay better."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Mission Inn Hotel & Spa full-time

    Pros

    This is a beautiful hotel

    Cons

    You will be overworked and underpaid

  8. Helpful (6)

    "Very difficult company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Riverside, CA
    Former Employee - Anonymous Employee in Riverside, CA
    Doesn't Recommend
    Positive Outlook

    I worked at Mission Inn Hotel & Spa full-time (Less than a year)

    Pros

    Good Pay , Bonuses, beautiful property

    Cons

    schedule all over the place. Cold and unfriendly environment. Hostile guests. High turnover. If you really enjoy customer service, dont work here!

    Advice to Management

    High turnover is a major issue here. amazing they dont see that.


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