Mission Inn Hotel & Spa Reviews | Glassdoor

Mission Inn Hotel & Spa Reviews

Updated September 11, 2017
20 reviews

Filter

Filter

Full-timePart-time

2.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Mission Inn Hotel & Spa Owner and CEO Duane Roberts
Duane Roberts
3 Ratings

20 Employee Reviews

Sort: PopularRatingDate

  1. Helpful (1)

    "Passion is key, but character is what counts."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Riverside, CA
    Former Employee - Anonymous Employee in Riverside, CA
    Doesn't Recommend
    Neutral Outlook

    Pros

    Great experience, meeting different people and exciting events.

    Cons

    Overworked & underpaid for cleaning & maintenance.Inadequate surveillance on work ethic. Neglectful HR when it came to egregious harassment. Allowing improper "cleaning" methods when time is a factor.

    Advice to Management

    Failure to sustain safe work environments and simple morals will result in constant remiss behavior.


  2. "Terrible management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mission Inn Hotel & Spa full-time (More than a year)

    Pros

    It's awesome working at a Historical Landmark

    Cons

    Terrible management with treatment towards employees

    Advice to Management

    Better prospectives8

    Mission Inn Hotel & Spa Response

    Sep 11, 2017 – Talent Acquisition Manager

    Thank you will talk to team about

  3. Helpful (6)

    "Very difficult company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Riverside, CA
    Former Employee - Anonymous Employee in Riverside, CA
    Doesn't Recommend
    Positive Outlook

    I worked at Mission Inn Hotel & Spa full-time (Less than a year)

    Pros

    Good Pay , Bonuses, beautiful property

    Cons

    schedule all over the place. Cold and unfriendly environment. Hostile guests. High turnover. If you really enjoy customer service, dont work here!

    Advice to Management

    High turnover is a major issue here. amazing they dont see that.


  4. Helpful (1)

    "Not a great place to work as a Manager. Restaurant chains pay better."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Mission Inn Hotel & Spa full-time

    Pros

    This is a beautiful hotel

    Cons

    You will be overworked and underpaid


  5. "it was okay I guess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    Pros

    people were very pleasant to work with.

    Cons

    management was all over the place.


  6. "It really depends on the department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    Getting hired was fast and easy, compared to other companies, which was nice! There are free food and drink in the employee only cafeteria. In most cases, one can get promoted or transferred to a different department if requested (but not in every case that deserves it.)

    Cons

    Unorganized. Some departments don't train new employees. They just drop them in there and expect them to pick everything up their first few days. I don't feel like they do not resolve work related issues very well. They do not promote from within the company as much as they like to boast. Lastly, I have witnessed (and experienced SUBTLE) racial and sexist discrimination while working here.

    Advice to Management

    Most of the management is great, except for those who choose to be unprofessional (gossiping with employees, not being able to control emotions, etc.) And letting your employees know that you appreciate them goes a long way.

    Mission Inn Hotel & Spa Response

    Sep 11, 2017 – Talent Acquisition Manager

    Thank you for sharing you time with us.


  7. "Better Management Needed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Moreno Valley, CA
    Former Employee - Anonymous Employee in Moreno Valley, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mission Inn Hotel & Spa full-time (More than a year)

    Pros

    friendly staff; room for growth; great learning experience working within the hospitality field and public; historical location to learn and share history with guests

    Cons

    too much drama; too much of a "high school" background, since half of the employees are 30 or below; management has a hard time listening to the employees that are actually doing their job and instead gives more of a benefit to those who refuse work; room for growth is there, but not enough learning experiences in other departments to be able to move up.

    Advice to Management

    It is the employees who do not do enough in their positions that somehow move up, when others who do three times as much get left behind. I still cannot understand how that is fair for anyone who walks through the door, ready to give their all, only to be turned down in the end. The office politics needs to be eliminated.

    Mission Inn Hotel & Spa Response

    Sep 11, 2017 – Talent Acquisition Manager

    Thank you for sharing you time with us.

  8. Helpful (1)

    "Front Desk Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Riverside, CA
    Former Employee - Front Desk Agent in Riverside, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mission Inn Hotel & Spa full-time (Less than a year)

    Pros

    Fast paced, & meet a lot of new people

    Cons

    You get yelled at by guests for silly little things, rooms aren't clean on time, management at the desk sucks, they don't work with your schedule at all, and no other department cares about front desk unless you mess up.

    Advice to Management

    Communicate, work with employee schedules, and GM needs to show appreciation for this department.


  9. Helpful (2)

    "Not a bad temp job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Busser in Riverside, CA
    Former Employee - Busser in Riverside, CA
    Recommends
    Positive Outlook

    I worked at Mission Inn Hotel & Spa part-time (Less than a year)

    Pros

    - Great tips when busy
    - Guaranteed 20hrs a week
    - Great work atmosphere (I loved working with the employees here. Great family atmosphere)

    Cons

    - Much more is demanded than what is told initially during the interview process.
    - You sometimes feel like the server's slaves (but they do usually give more in tips for doing so).
    - Management is very political.
    - Tough to get days off
    - Sketchy management. As much as they make promises to you, they rarely seem to play out.

    Advice to Management

    If you promise employees promotions remember to back up what you say, instead of just filling our minds with empty promises.


  10. Helpful (5)

    "Some good; some bad..."

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    I work with some really great people, beautiful environment and plenty of history to share with guests.

    Cons

    do not get paid enough to do all the work my position requires...plus applied and was offered another position, then told it's unlikely it'll be filled....room for growth is to be discouraged.

    Advice to Management

    they need to keep their word when offering a position to a hopeful candidate and keep their word...kind of feel 'screwed over'....and raise the wage! the current position does not pay enough for all the work that is done.


Showing 20 of 21 reviews
Reset Filters