Mission Inn Hotel & Spa Reviews | Glassdoor

Mission Inn Hotel & Spa Reviews

Updated January 24, 2017
15 reviews

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2.7
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Stan Kantowski
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15 Employee Reviews

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  1. Helpful (1)

    "Passion is key, but character is what counts."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Riverside, CA
    Former Employee - Anonymous Employee in Riverside, CA
    Doesn't Recommend
    Neutral Outlook

    Pros

    Great experience, meeting different people and exciting events.

    Cons

    Overworked & underpaid for cleaning & maintenance.Inadequate surveillance on work ethic. Neglectful HR when it came to egregious harassment. Allowing improper "cleaning" methods when time is a factor.

    Advice to Management

    Failure to sustain safe work environments and simple morals will result in constant remiss behavior.


  2. Helpful (6)

    "Very difficult company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Riverside, CA
    Former Employee - Anonymous Employee in Riverside, CA
    Doesn't Recommend
    Positive Outlook

    I worked at Mission Inn Hotel & Spa full-time (Less than a year)

    Pros

    Good Pay , Bonuses, beautiful property

    Cons

    schedule all over the place. Cold and unfriendly environment. Hostile guests. High turnover. If you really enjoy customer service, dont work here!

    Advice to Management

    High turnover is a major issue here. amazing they dont see that.


  3. Helpful (1)

    "Not a great place to work as a Manager. Restaurant chains pay better."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Mission Inn Hotel & Spa full-time

    Pros

    This is a beautiful hotel

    Cons

    You will be overworked and underpaid


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  5. "it was okay I guess"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    Pros

    people were very pleasant to work with.

    Cons

    management was all over the place.


  6. "It really depends on the department"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    Getting hired was fast and easy, compared to other companies, which was nice! There are free food and drink in the employee only cafeteria. In most cases, one can get promoted or transferred to a different department if requested (but not in every case that deserves it.)

    Cons

    Unorganized. Some departments don't train new employees. They just drop them in there and expect them to pick everything up their first few days. I don't feel like they do not resolve work related issues very well. They do not promote from within the company as much as they like to boast. Lastly, I have witnessed (and experienced SUBTLE) racial and sexist discrimination while working here.

    Advice to Management

    Most of the management is great, except for those who choose to be unprofessional (gossiping with employees, not being able to control emotions, etc.) And letting your employees know that you appreciate them goes a long way.


  7. "Better Management Needed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Moreno Valley, CA
    Former Employee - Anonymous Employee in Moreno Valley, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mission Inn Hotel & Spa full-time (More than a year)

    Pros

    friendly staff; room for growth; great learning experience working within the hospitality field and public; historical location to learn and share history with guests

    Cons

    too much drama; too much of a "high school" background, since half of the employees are 30 or below; management has a hard time listening to the employees that are actually doing their job and instead gives more of a benefit to those who refuse work; room for growth is there, but not enough learning experiences in other departments to be able to move up.

    Advice to Management

    It is the employees who do not do enough in their positions that somehow move up, when others who do three times as much get left behind. I still cannot understand how that is fair for anyone who walks through the door, ready to give their all, only to be turned down in the end. The office politics needs to be eliminated.


  8. Helpful (2)

    "Not a bad temp job."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Busser in Riverside, CA
    Former Employee - Busser in Riverside, CA
    Recommends
    Positive Outlook

    I worked at Mission Inn Hotel & Spa part-time (Less than a year)

    Pros

    - Great tips when busy
    - Guaranteed 20hrs a week
    - Great work atmosphere (I loved working with the employees here. Great family atmosphere)

    Cons

    - Much more is demanded than what is told initially during the interview process.
    - You sometimes feel like the server's slaves (but they do usually give more in tips for doing so).
    - Management is very political.
    - Tough to get days off
    - Sketchy management. As much as they make promises to you, they rarely seem to play out.

    Advice to Management

    If you promise employees promotions remember to back up what you say, instead of just filling our minds with empty promises.


  9. Helpful (5)

    "Some good; some bad..."

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    I work with some really great people, beautiful environment and plenty of history to share with guests.

    Cons

    do not get paid enough to do all the work my position requires...plus applied and was offered another position, then told it's unlikely it'll be filled....room for growth is to be discouraged.

    Advice to Management

    they need to keep their word when offering a position to a hopeful candidate and keep their word...kind of feel 'screwed over'....and raise the wage! the current position does not pay enough for all the work that is done.


  10. Helpful (1)

    "Something new everyday"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SPA in Riverside, CA
    Current Employee - SPA in Riverside, CA
    Recommends
    Neutral Outlook

    I have been working at Mission Inn Hotel & Spa part-time (More than a year)

    Pros

    Fun environment, nice coworkers, client till is fun to meet, owners help workers out during the holidays by handing out pumpkins, turkeys, and back to school time they are nice enough to buy some supplies for the people with kids. k-12 grade

    Cons

    Hrs during (FOL) festival of the lights, at the spa they increase the hrs one hr earlier and one hr later. Which is great on the weekends but the weekdays it makes for a very long day for the employees. NO days off can be requested during that time, what you are scheduled to work is what you work, parking changes too, it is basically find your own, during those late nights when you get off if you do not feel safe sometimes you can ask for someone to walk you to your car, however they are so busy keeping the people in order they do not have time to walk you.


  11. Helpful (2)

    "It was basically a good experience."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Maintenance in Riverside, CA
    Former Employee - Maintenance in Riverside, CA
    Recommends
    Positive Outlook

    I worked at Mission Inn Hotel & Spa full-time (More than 8 years)

    Pros

    It was a great working with a lot of good coworkers and meeting people from different countries and cultures and learning about the history of the hotel and the city of riverside

    Cons

    Often having to work holidays and weekends and some times meeting high standards and sometimes little support from manager's with difficult guests

    Advice to Management

    need to pay your kitchen staff cooks and cleaners more higher pay raises



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