Mitchell 1 Outbound Sales Reviews | Glassdoor

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Mitchell 1 Outbound Sales Reviews

Updated 4 de Jul 2019

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Found 5 reviews

1.7
StarStarStarStarStar
Rating TrendsRating Trends
4%
Recommend to a Friend
9%
Approve of CEO
Mitchell 1 CEO Dave Ellingen
Dave Ellingen
3 Ratings
  1. "Inside Sales a sales team in development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Outbound Sales in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mitchell 1 full-time for less than a year

    Pros

    Great people, a company you can take pride in being a part of. A lot of growth potential. Decent base pay with REAL commission potential.

    Cons

    Stagnant product, harder sell. A lot of conflicts with the different sales channels. The approach by the senior staff could use a little more finesse. The way things are managed could use some tweeking to actually promote growth.

    Advice to Management

    Think more about the attrition of the sales staff and why, instead of playing it as just a numbers game. Training needs to be a lot longer and a lot more thorough. Build more sales strategies. Train on the weaknesses of the product and how to overcome it instead of buffaloing the product on to new people as end-all/be-all. Look into sales coaching and re-think your KPIs.

    Mitchell 12015-07-06
  2. "Always worried"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - Outbound Sales in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Mitchell 1 for more than a year

    Pros

    Great coworkers and hours. No weekends

    Cons

    Cold calling to angry repair shop owners.

    Mitchell 12019-07-04
  3. "Worst Company I have ever worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Outbound Sales in Poway, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Mitchell 1 full-time for less than a year

    Pros

    Coffee is free unless you count the cost drinking terrible coffee has on your psyche.

    Cons

    Where do I even begin? I have worked for some bad sales organizations, but their ineptitude pales in comparison to Mitchell1. Training consists of a two-hour crash course in M1's signature product, ProDemand. After that, hit the phones and don't look back. The training is void of context or anything relevant to actually selling the product. Everything that I actually learned was piecemeal from the vets who... cared enough to pass on useful info. Sales meetings consist of management huddling the whole sales team up to lecture us about how our lack of effort is affecting the company. No product updates, sales training, competitor info or anything that might be considered useful. There are five systems the salespeople are expected to manage, but none of them actually help with the sales process. The dialer connects you to the prospect BEFORE you get any relevant info about said prospect. There is no system to differentiate prospect from customer. That is beside the fact that 75% of the time the info you are provided is inaccurate, customers labelled prospects and vice-versa. Even if a customer is correctly dis-positioned, there isn't any way to tell what products they currently have. If you want that info, you have to go to a separate system, but that takes about a minute, so you will be well into the call before you have access to that vital info. You are expected to add interested leads into a third system that is not connected to the other two, meaning you have to enter all customer info manually into the most labor intensive CRM I've ever heard of. Create account, add customer info, create opportunity, add products and save between each step. Then, as if that wasn't enough, it doesn't actually function like a CRM, so if you want to follow up with your leads, you better put all of that info into your Outlook calendar. The worst part is the ineptitude of management. It's like pulling teeth to get any kind of sales support. You want assistance with a problem prospect? Better hound your sales developer for three days prior. You will be provided with a variety of excuses, all revolving around how busy they are. Want help with rebuttals? Better forego the excuse filled conversation and hunt for a vet willing to dish out some help, but don't get seen talking to someone away from your cubicle lest you want to be lectured about work ethic. Want marketing collateral? Just put those thoughts out of your head; there isn't any. If you are looking for a sales organization with philosophies founded this millennium, look elsewhere. If you want to be treated like a child, well, you've hit the mother load.

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    Advice to Management

    Just stop.

    Mitchell 12018-06-06

    Mitchell 1 Response

    June 13, 2018Sr HR Administrator

    I am sorry that your experience at Mitchell 1 did not meet your expectations. We are dedicated to creating a collaborative and productive environment for our team, and we are saddened to hear about your impression. We value and review all feedback, and work to provide a culture of ...

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  4. Helpful (1)

    "Seriously read all these reviews regardless of position they were in ...its the same junk."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Outbound Sales Representative in Poway, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mitchell 1 full-time for less than a year

    Pros

    Benefits are a plus here, and so is the pay/ commission rates. Another + is that if you can get in good with the Supervisors then you get spoon fed some really good sales leads like the 1% that already do. First month on sales floor will be great. Trust me. Their system is great.

    Cons

    The fact that they do not offer any true training is a HUGE con in this company. You have a few platforms to understand the ins and out of and they do give you advice on how to find this information but there is a bunch more to knowing in the industry that they neglect to inform you on. The way the department is ran is another big con IMO. The company is out of touch with their sales floor and your management is... absent from anything other than the morning meeting where threats are always hovered over your head or in the smoke pit. Comfort at the desks is another major con since they supply you with a very old run down chair unless you have a doctors note in which case they say to bring your own. They post the metrics about how low the industry is for all to see but lecture everyone that their expected sales rate is not being met for the month....wow. Also this company will attempt to withhold your pay which is a huge CON compared to anything else.

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    Advice to Management

    Find new management. Simple as that. Snap-On (who owns them) NEEDS to spend money to make money and get a true sales team in there.

    Mitchell 12017-07-21
  5. Helpful (1)

    "Inside Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Outbound Sales in Poway, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Mitchell 1 full-time for less than a year

    Pros

    Solid product. If you could get the customer to listen to your pitch and allow you to demonstrate, there was a chance you could sell them. Depending on your shift, there at 7 am done at 3:30 leads to beating a lot of traffic.

    Cons

    You worked either inbound or outbound sales and you had to earn your way into inbound. Do not be fooled when they tell you they have qualified leads in the interview, they don't, as you will start as outbound. The only thing qualified about them is that they are an automobile repair shop and you sell automotive software, so it is cold calling, which is the opposite of what I was told during the interview.... Also the commission plan is a sliding scale based on your previous month but until you off the trial period, the most you can make is 3%, so ignore the percentage they quote as those are the ones for if you make it past the trial period. Little training and I saw more people come and go than I want to count. Just playing the numbers game, and some will stick. Speaking to long term employees there they told me the required sales quota used to be much lower and the commissions way higher.

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    Advice to Management

    Be honest in the interview what the job entails.

    Mitchell 12016-01-08
Found 5 reviews