Mitchell 1 Sales Representative Reviews | Glassdoor

Mitchell 1 Sales Representative Reviews

Updated Aug 12, 2019

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Found 22 reviews

3.0
StarStarStarStarStar
Rating TrendsRating Trends
43%
Recommend to a Friend
87%
Approve of CEO
Mitchell 1 CEO Dave Ellingen
Dave Ellingen
13 Ratings
  1. Helpful (1)

    "100 yrs strong"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Poway, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Mitchell 1 full-time for less than a year

    Pros

    This is a well known, long standing company with a good reputation and strategic partnership with Snap-on. I start at 6 am and am off at 2:30 Mon-Fri. The hourly rate is nice but the commission opportunities are what I get excited about. Their are new contests all the time. The SDs (Kiran & Robert) are very knowledgeable and hard workers. They have completely different styles and strenths but are a great team.... First job that I don't have to take home with me. I can learn and grow as fast I push myself. I love that I am not micromanaged. If I need help I ask but otherwise i am on my own and full speed ahead. Nick is a great encouraging Leader who holds us accountable but also cheers us on.

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    Cons

    As the sales team grows we will be needing more SDs. Regularly scheduled training would be helpful.

    Advice to Management

    I would like to have sit down time with senior sales force to hear some of their overcoming objections and role playing.

    Mitchell 12018-09-07

    Mitchell 1 Response

    September 13, 2018Sr Recruiter

    Thank you very much for taking the time to provide your feedback. Mitchell 1 is certainly a solid, stable company and we take pride in our longevity and success in our industry. We certainly agree that our Sales Developer team (Robert and Kiran) are a well-rounded team, and we are ...

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  2. Helpful (2)

    "The real honest Inside Sales review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Poway, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Mitchell 1 full-time

    Pros

    Solid company 100+ years and nice coworkers. The initial training was great done by Robert.

    Cons

    Where to start, this company is very behind for being a software tech company. The company seems very complacent as they are the market leader, while competitors are greatly improving and innovating. This is cold calling with a twist. It is cold calling to the definition that they are not warm leads. The twist is that the leads get called every 2 weeks like clockwork. As soon as you introduce yourself and mention... Mitchell 1, you will get hung up on. The lead pool is getting smaller as many of the shops have caller ID and block our calls so the dialer just skips over. Management does not allow you to prospect on your own to find quality leads. Sales targets are unrealistic. There are 3 maybe 4 veteran reps also doing outbound calls, they continuously hit target. This is by design as they are handed lists with warm leads or specialty campaigns. This Is proven as everyday you receive a summary of the previous days call log. The 3-4 reps that hit target only do 30-40 outbound calls none from the dialer and average 2-3 hours talk time. The rest of outbound take 200-300 dialer calls a day and only connect to 50-60% of them. Commission is a 3 month rolling average and helps if you are above target but hurts if you are below. There are also charge backs which can be from numerous reasons. After 2 months of successful payments the company should be held liable for keeping the customers and maintaining their satisfaction. Management seems to be in a fantasy world and do not have a realistic view. The company has not hit it’s sales target as a whole each quarter this year. Sales reps are jumping ship like crazy, went from a sales team of almost 50, now down to a team of 28. A lot has to do with a particular SD who is very condescending and defensive.

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    Advice to Management

    Invest in getting new leads. Allow employees to give input anonymously on ways to help improve the sales process. Allow reps to prospect maybe 1 hour a day to find quality leads. The 3-4 veteran reps should be held to a higher target as they have better leads. Restructure commission so you earn based off monthly sales not rolling 3 month average. Increase the $16 base to be more competitive with the thriving San... Diego sales market.

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    Mitchell 12019-08-13

    Mitchell 1 Response

    August 16, 2019Sr Recruiter

    First, I would like to thank you for taking the time to provide your feedback. Suggestions and input from our associates is our most valuable tool when prioritizing our goals. We are happy to hear that you have found your coworkers to be nice, and that you enjoyed your initial training ...

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  3. "Decent Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Outside Sales Representative in Fort Lauderdale, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Mitchell 1 full-time for more than 3 years

    Pros

    Flexible schedule and you can make some really good commission checks

    Cons

    1099 commission only, chargebacks, I had to chase down at least 20 shop owners per month to make sure they paid there bill. You have to fight against inside sales for customers and they tell customers and promise things that dont exist.

    Mitchell 12019-05-24
  4. Helpful (1)

    "Call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Poway, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Mitchell 1 full-time for more than a year

    Pros

    coworkers are nice and friendly

    Cons

    commission structure is meant to cap you

    Mitchell 12019-05-27

    Mitchell 1 Response

    July 24, 2019Sr Recruiter

    First, I would like to thank you for your work on our Inside Sales team at Mitchell 1. We certainly agree that our team are nice and friendly, and we are glad that you had the same experience. I would like to address the comments regarding the commission structure. My apologies if ...

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  5. Helpful (2)

    "Honest Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Representative in Poway, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mitchell 1 full-time for less than a year

    Pros

    Well known brand backed by a huge Well known company in Snap-On tools, Plus the company has been in the business for over 100 years they are very knowledgable and dedicated to their product.

    Cons

    Training, Leads and CRM is trash, Not enough coaching for new employees, Too much time spent doing Prior to being able to actually get on the floor and close deals yourself which would be fine and expected if there was valuable info and things to gain during that time. Literally after the first day or 2 of doing lead gen and transferring there is nothing more of value to gain from that plus the commission on a... transfer is trash, all that extra time spent in that stage is only for 90% of sales individuals i would think only going to start discouraging and deflating their ambition at Mitchell because the leads are not updated ever literally calling leads from 8+ years every month and some of these people still have the same answer every month that they get recycled they even know that it is Mitchell1 calling them before they pick up they phone most of they time they pick it up as a joke or by accident n respond Oh Hey it Mitchell again laughingly to their fellow coworkers.. I know obviously you cannot remove leads over a few not interested dispositions but definitely would recommend seeking new places of business and buying new leads its a tough industry because there are not too many new auto mechanic places popping up and since they have been in business so long they pretty much have come across a majority i would assume in the U.S.

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    Advice to Management

    Shorten the time spent on lead gen split the floor up into teams and promote team leads then floor leads etc so there is more motivation, and then there can be more help and coaching available for newer less experienced individuals. Robert and Kiran have too many people to over see to effectively coach new hires and train brand new training classes every month.

    Mitchell 12019-01-28

    Mitchell 1 Response

    March 4, 2019Sr Recruiter

    Thank you for your candid feedback, we appreciate the time spent to share your views and suggestions with us. We are glad that the dedication to our product came through, as we take great pride in providing the best option available to our market. I appreciate your feedback regarding ...

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  6. "My favorite job that let me go"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Inside Sales Representative 
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Mitchell 1 full-time for less than a year

    Pros

    Robert and Dana were awesome trainers. The community of people is awesome. Nick was an excellent boss who went our of his way to help employees. Hours are awesome and pay is great

    Cons

    The turnover rate, unexpected termination

    Advice to Management

    Don't tell your employees to take a day to go to the Dr or dentist and then fire them

    Mitchell 12018-09-19

    Mitchell 1 Response

    September 24, 2018Sr Recruiter

    Thank you very much for taking the time to review our team. We agree that we have a wonderful community of people in our group, and we are glad that you had the same impression. I would like to thank you for the kind words about our Inside Sales leadership team as well. I apologize ...

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  7. Helpful (1)

    "Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Representative in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mitchell 1 full-time for less than a year

    Pros

    If you don't want to be directly supervised you might like it.

    Cons

    You compete against your own company. Telemarketers, and snap-on inc. No residuals.

    Advice to Management

    Make sales rep on the ground first priority.

    Mitchell 12018-09-27
  8. "Inside Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in San Diego, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Mitchell 1 full-time for more than a year

    Pros

    GOOD HOURS for the PAY - the only sales job I’ve ever had that you could make decent money without working long hours, weekends or holidays. Mix of guaranteed hourly, high-potential commissions and sporadic contest spiffs. CARING MANAGEMENT - The “Sales Developer ” team in particular (my immediate report-to’s) work hard to support our success. I’ve personally experienced Kiran, Robert & Dana (as well as... previous SD’s Kevin & Adam) putting their time and effort to help me, including lobbying on my behalf with higher-up’s. They act like their success is truly reliant on mine, and perhaps it is. GREAT PRDUCT LINE - to me, this is everything in sales. We have the best products in our market, hands down. The company is the most-established (over 100 years!), best financed (jointly owned by Snap-On Tools and Napa Auto Parts), and has a development culture built on Rapid Continuous Innovation (participating in “RCI”s are even a mandatory requirement of all employees). Nothing gives a sales guy like me more confidence than having great stuff to sell. GOOD BENE’s - Bad news is everyone starts as a temp with no bene’s. Good news is once hired as a full-time employee there’s top tier benefits: health, dental, flex plan, matching 401(k).. The whole shebang. If I knew of a better place, I’d be applying there.

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    Cons

    NOT good for entry-level sales. Training focus is on product and market.. how to sell?, not so much. I’ve seen a ton of newer and lesser-skilled sales people come and go. Your basic Corporate stuff. May be good for a corporation, but definitely IS a corporation, with all the expected bureaucracy, chain-of-command and “compliancies” you’d expect.

    Advice to Management

    Less focus on what “the department” needs to do, and more on how to meet our individual objectives.

    Mitchell 12018-08-12

    Mitchell 1 Response

    August 27, 2018Sr Recruiter

    Thank you very much for your kind words. Our team is deeply invested in everyone’s success, and we are proud to know it shows. We also agree with your statements being the best on the market (although we may be a bit biased!). We are currently working to provide additional sales training ...

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  9. "Best Company to work for in software sales!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Poway, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mitchell 1 full-time for less than a year

    Pros

    Great training, with a quick start for learning. Follow up courses really get your sales going. Inside sales means reaching lots of customers fast without driving all over the place. One can make real money if you set your mind to it. Managers Nick , Kiran, and Robert have a mix of drive and instruction to help you anytime. An open door policy is refreshing. One of the oldest companies in the area: 100... years! Since 1918 headquartered in Poway owned by Snap-On, a publicly traded company.

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    Cons

    It is an established company and has every angle covered with answers that are almost a given by management. Coming from Tesla it is refreshing but a bit harder to advance because of the depth of knowledge from the pros on the sales floor. Almost too great a challenge with vast information on the software in the beginning. One have to focus intensely on quality business to keep from getting cancellations.

    Advice to Management

    More courses on the competition and knowledge based selling. Go to IOT and blockchain software.

    Mitchell 12018-06-06

    Mitchell 1 Response

    June 13, 2018Sr HR Administrator

    I would like to thank you for your thoughtful review. We appreciate you taking the time to share your experience. We are committed to helping our team become successful, and are glad to hear that the training process has worked for you. We know there can be quite a bit of information ...

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  10. "Mitchell1 Independent Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Independent Sales Representative in Green Bay, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mitchell 1 full-time for more than a year

    Pros

    Completely independent. No one looking over your shoulder

    Cons

    Road warrior. Drive over 4000 miles per month

    Mitchell 12017-11-07
Found 22 reviews