Mitchell International Reviews | Glassdoor

Mitchell International Reviews

Updated August 10, 2017
216 reviews

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216 Employee Reviews

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Pros
  • The work-life balance is fantastic, because there are no looming deadlines employees can get quality work done instead of rushing out buggy code (in 15 reviews)

  • Great people and culture, company invests in the employee's growth and development (in 19 reviews)

Cons
  • Upper management is completely disconnected from what happens under them (in 10 reviews)

  • Management tends to blame product development for their strategic failures (in 5 reviews)

More Pros and Cons

  1. "IT Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mitchell International full-time

    Pros

    Great company to work for, co workers are very quick and active when needing assistance from other departments. The manager that I work for was really understanding and would do just about anything to in all aspect of your career.

    Cons

    There is really no issues that I see from this company


  2. "Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mitchell International full-time

    Pros

    Culture is strong and a focus

    Cons

    Legacy - old siloed products are a challenge

    Advice to Management

    None

  3. "A great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Operations
    Current Employee - Director of Operations
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mitchell International full-time (Less than a year)

    Pros

    Fast Paced, Plenty of room to advance, friendly people

    Cons

    Meetings will keep you busy


  4. Helpful (5)

    "Needs an overhaul"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Mitchell International full-time

    Pros

    Flexibility with working remotely sometimes

    Cons

    They cannot seem to keep people. After working there, I understand why. There is a serious disregard and lack of care for their employees. Very little appreciation, pettiness, egos overriding what is best for the team, poor leadership, lack of organization, lack of understanding how to inspire an authentically happy and healthy work environment even though they love to tout it in their "branding". Pay is low, benefits are terrible, work environment is uncomfortable and sterile. People seem generally unhappy. Management making so many excuses and constantly moving the goal posts so they don't have to give out promotions or raises for people who have worked there for years. So much drama.

    Advice to Management

    Training for senior management on how to actually manage and inspire people. Ironically, you get good people to work there, but can't keep them. Perhaps appreciating the great assets and qualities in the people you hire and incentivizing their contribution could help keep people.

    There's just so much that needs to be done to make this a good place to work. I'm really unsure where to start and unmotivated to give advice to the management.


  5. "Great place to learn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mitchell International full-time (More than a year)

    Pros

    Great people and culture, company invests in the employee's growth and development

    Cons

    pay lags behind other companies in the area


  6. Helpful (6)

    "Better than most San Diego companies but still needs work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in San Diego, CA
    Former Employee - Account Manager in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Mitchell International full-time (More than 3 years)

    Pros

    There is an active attempt by upper level management to build a positive corporate culture, and to actively grow the company. There are some nice work perks (free gym, fitness classes, education reimbursement, cafeteria, volleyball & basketball courts). Co-workers are excellent - a lot of talent is here. CEO is probably one of the best in southern California. Very real, approachable and practical.

    Cons

    Middle management is terrible. Lots of favoritism and politics. Most business units are solid and growing, but their Auto Physical Damage unit continues to lag way behind the competition. A lot of dead weight in middle management in that business unit that needs to be cut if it will ever move forward. Also, health and vacation benefits are far below industry standard, and pay is on the lower end of the scale.

    Advice to Management

    Start paying attention to your middle managers. Some a great, but several are holding the company back from living up to its potential, including by chasing off new employees with great ideas, and long-term employees with tremendous industry knowledge.


  7. Helpful (1)

    "Program Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Great culture in my immediate business unit. Excellent direct managers that cultivate a collaboration and transparency

    Cons

    Poor company direction, lack of investment in creative or new technologies/products

  8. Helpful (1)

    "Great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Specialist in San Diego, CA
    Current Employee - Product Specialist in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mitchell International full-time (More than 3 years)

    Pros

    The ability to grow within the company

    Cons

    none so far. Everything has been good


  9. "Solid teams and smart people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Manager in San Diego, CA
    Former Employee - Program Manager in San Diego, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Mitchell International full-time (Less than a year)

    Pros

    It is fun to work with smart people and technology challenges Mitchell solves. Nice to have a gym and work with dependable team mates within a mature structure.

    Cons

    The clients are tough. If you are in a client facing role, you will need to be prepared to work with high performing teams within Mitchell and partner with teams that need coaching and a lot of patience.

    Advice to Management

    Continue to create an environment where smart people can excel and improve.


  10. Helpful (3)

    "Great history, and great, but underutilized, potential."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Illustrator in San Diego, CA
    Former Employee - Technical Illustrator in San Diego, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Mitchell International full-time (More than a year)

    Pros

    Mitchell has a great history in the automotive industry, many employees with extensive automotive construction and repair knowledge, some outstanding managers, a few great leaders, and is constantly diversifying into other fields which will make it valuable and viable for both employees and customers for the foreseeable future. There are many employees who have spent over 20 years with Mitchell, and those with over 30 years experience are not uncommon. I think this speaks very highly of Mitchell's overall work environment and stability. Mitchell's evolution into a database leader over the last 25 years will allow it to continue to diversify. The San Diego building and location are both very nice overall. The CEO is focused on making sure Mitchell continues to diversify and improve product offerings, and is a good leader. The manager I worked for is outstanding as well as a great leader who has genuine concern for his employees, and people the department I worked in had exceptional field knowledge and technical expertise.

    Cons

    Mitchell's branding makes the company appear to be a 10 year old HR company, not a casualty-solutions database developer with automotive concentration, over 70 years of history and experience, and deep segment knowledge. Some managers are excellent and Mitchell has a few good leaders, but this company has many more managers than leaders, and it needs more leaders. An MBA does not make a leader, but a leader doesn't need an MBA, and Mitchell is blind to this fact, which results in failure to recognize ability and promote in Mitchell's best interest. Production processes are driven by legacy products almost as much as they are by products in growth areas, which severely degrades the ability to improve existing products or develop products for unrealized, profitable demands. Mitchell also outsources which enables them to maintain equivalent quality with competitors, but restricts the company from developing segment-leading products and overall quality. This is because the quality of outsourced work is such that energy must be devoted to extensive rework instead of product refinement and improvement, and, most importantly, outsourcing completely destroys the sense of being part of a team, which is essential to a truly creative and competitive organization. Healthcare benefits are very weak and seem to exist so the company can say they offer healthcare benefits, but are really interested in having the image of providing employees with healthcare, but in reality, are most interested in preventing employees from saying they need to utilize government or self-funded healthcare. Several employees have no purpose and are retained because they develop friendships with managers who value subordinates that admire them more than they value ability.

    Advice to Management

    Develop new branding to emphasize Mitchell's great history, deep automotive knowledge, technical clout, and ability to diversify into new markets. Create a new logo; an "m" flopped over backwards makes the company appear to have no backbone. The gradient used in the Mitchell logo looks to be an attempt at emulating Apple, which isn't an innovative approach, and looks especially dated since Apple stopped using three-dimensionally rendered icons in their OS several years ago. Revise production processes so current products can develop and evolve with a secondary emphasis on supporting legacy products. Emphasize the historical aspect of Mitchell's automotive products; few tech companies can legitimately claim such longevity, and this is a unique and very marketable aspect. Outsource only for quality improvement, ability to support a regional market, or because an outsourced company is especially innovative. Offer health insurance options that actually show concern for employees and an interest in retention rather than meeting minimum requirements that only prevent employees from having to apply for government healthcare. Have a real Christmas Party and actual retirement ceremonies for people with over 20 years of employment with Michell. Allow and encourage quarterly department meetings off-site, during normal work hours, to boost morale and help with team-building.


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