Mitchell International Reviews in San Diego, CA | Glassdoor

Mitchell International San Diego Reviews

Updated August 10, 2017
114 reviews

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San Diego, CA Area

3.0
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Mitchell International President and CEO Alex Sun
Alex Sun
72 Ratings

114 Employee Reviews

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Pros
  • The work-life balance is fantastic, because there are no looming deadlines employees can get quality work done instead of rushing out buggy code (in 15 reviews)

  • Great people and culture, company invests in the employee's growth and development (in 19 reviews)

Cons
  • Upper management is completely disconnected from what happens under them (in 10 reviews)

  • Management tends to blame product development for their strategic failures (in 5 reviews)

More Pros and Cons

  1. Helpful (3)

    "My experience has been horrible, broken promises and promoting from within are lies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Representative in San Diego, CA
    Current Employee - Account Representative in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Mitchell International full-time (More than a year)

    Pros

    Best reason to work here is the colleagues, a lot of good people.

    Cons

    Management sucks, get used to being lied to all the time.

    Advice to Management

    Appreciate your good employees and pay them competitive wages.


  2. Helpful (1)

    "Software Developer Engineer APD"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mitchell International full-time (More than 3 years)

    Pros

    Good starting job
    Some talented people - really skilled and knowledgeable
    Interesting projects - yet outdated technology

    Cons

    Favoritism - will step into politics
    Projects don't run to completion - biting off more than one can chew
    No code ownership - most projects get moved offshore
    No user experience - limited best practices - creation of 'tiger teams' for temporary clean up or duct tape of code
    Micromanagement
    Job title does not include all the duties of what you will actually be doing - be aware of this.

    Advice to Management

    More training, better retention, don't put starting people on complex system where 10+ years of hands on experience is needed - they will suffer

  3. Helpful (6)

    "Better than most San Diego companies but still needs work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in San Diego, CA
    Former Employee - Account Manager in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Mitchell International full-time (More than 3 years)

    Pros

    There is an active attempt by upper level management to build a positive corporate culture, and to actively grow the company. There are some nice work perks (free gym, fitness classes, education reimbursement, cafeteria, volleyball & basketball courts). Co-workers are excellent - a lot of talent is here. CEO is probably one of the best in southern California. Very real, approachable and practical.

    Cons

    Middle management is terrible. Lots of favoritism and politics. Most business units are solid and growing, but their Auto Physical Damage unit continues to lag way behind the competition. A lot of dead weight in middle management in that business unit that needs to be cut if it will ever move forward. Also, health and vacation benefits are far below industry standard, and pay is on the lower end of the scale.

    Advice to Management

    Start paying attention to your middle managers. Some a great, but several are holding the company back from living up to its potential, including by chasing off new employees with great ideas, and long-term employees with tremendous industry knowledge.


  4. Helpful (3)

    "Great history, and great, but underutilized, potential."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Illustrator in San Diego, CA
    Former Employee - Technical Illustrator in San Diego, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Mitchell International full-time (More than a year)

    Pros

    Mitchell has a great history in the automotive industry, many employees with extensive automotive construction and repair knowledge, some outstanding managers, a few great leaders, and is constantly diversifying into other fields which will make it valuable and viable for both employees and customers for the foreseeable future. There are many employees who have spent over 20 years with Mitchell, and those with over 30 years experience are not uncommon. I think this speaks very highly of Mitchell's overall work environment and stability. Mitchell's evolution into a database leader over the last 25 years will allow it to continue to diversify. The San Diego building and location are both very nice overall. The CEO is focused on making sure Mitchell continues to diversify and improve product offerings, and is a good leader. The manager I worked for is outstanding as well as a great leader who has genuine concern for his employees, and people the department I worked in had exceptional field knowledge and technical expertise.

    Cons

    Mitchell's branding makes the company appear to be a 10 year old HR company, not a casualty-solutions database developer with automotive concentration, over 70 years of history and experience, and deep segment knowledge. Some managers are excellent and Mitchell has a few good leaders, but this company has many more managers than leaders, and it needs more leaders. An MBA does not make a leader, but a leader doesn't need an MBA, and Mitchell is blind to this fact, which results in failure to recognize ability and promote in Mitchell's best interest. Production processes are driven by legacy products almost as much as they are by products in growth areas, which severely degrades the ability to improve existing products or develop products for unrealized, profitable demands. Mitchell also outsources which enables them to maintain equivalent quality with competitors, but restricts the company from developing segment-leading products and overall quality. This is because the quality of outsourced work is such that energy must be devoted to extensive rework instead of product refinement and improvement, and, most importantly, outsourcing completely destroys the sense of being part of a team, which is essential to a truly creative and competitive organization. Healthcare benefits are very weak and seem to exist so the company can say they offer healthcare benefits, but are really interested in having the image of providing employees with healthcare, but in reality, are most interested in preventing employees from saying they need to utilize government or self-funded healthcare. Several employees have no purpose and are retained because they develop friendships with managers who value subordinates that admire them more than they value ability.

    Advice to Management

    Develop new branding to emphasize Mitchell's great history, deep automotive knowledge, technical clout, and ability to diversify into new markets. Create a new logo; an "m" flopped over backwards makes the company appear to have no backbone. The gradient used in the Mitchell logo looks to be an attempt at emulating Apple, which isn't an innovative approach, and looks especially dated since Apple stopped using three-dimensionally rendered icons in their OS several years ago. Revise production processes so current products can develop and evolve with a secondary emphasis on supporting legacy products. Emphasize the historical aspect of Mitchell's automotive products; few tech companies can legitimately claim such longevity, and this is a unique and very marketable aspect. Outsource only for quality improvement, ability to support a regional market, or because an outsourced company is especially innovative. Offer health insurance options that actually show concern for employees and an interest in retention rather than meeting minimum requirements that only prevent employees from having to apply for government healthcare. Have a real Christmas Party and actual retirement ceremonies for people with over 20 years of employment with Michell. Allow and encourage quarterly department meetings off-site, during normal work hours, to boost morale and help with team-building.


  5. Helpful (1)

    "Great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Specialist in San Diego, CA
    Current Employee - Product Specialist in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mitchell International full-time (More than 3 years)

    Pros

    The ability to grow within the company

    Cons

    none so far. Everything has been good


  6. Helpful (1)

    "Manager, Solutions Consulting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in San Diego, CA
    Current Employee - Senior Software Engineer in San Diego, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Mitchell International full-time (More than 5 years)

    Pros

    Company is continuing to grow.

    Cons

    Only a Select few get promoted. They same people get promoted every year. If you not on this list, no promotion. Constant re-org. Have to prove yourself over and over again.

    Advice to Management

    Keep the promises you make to employees.


  7. "Solid teams and smart people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Manager in San Diego, CA
    Former Employee - Program Manager in San Diego, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Mitchell International full-time (Less than a year)

    Pros

    It is fun to work with smart people and technology challenges Mitchell solves. Nice to have a gym and work with dependable team mates within a mature structure.

    Cons

    The clients are tough. If you are in a client facing role, you will need to be prepared to work with high performing teams within Mitchell and partner with teams that need coaching and a lot of patience.

    Advice to Management

    Continue to create an environment where smart people can excel and improve.

  8. Helpful (1)

    "Second level billing analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mitchell International (More than a year)

    Pros

    You have some Flexibility with work hours

    Cons

    There was overtime every day of the week


  9. Helpful (1)

    "Questionable upper management, great coworkers, enjoyable culture, low to low average pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Diego, CA
    Current Employee - Software Engineer in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mitchell International full-time (More than a year)

    Pros

    A lot of great and talented people to work with. Large company with plenty of room to grow. Beautiful easily accessible building. Good company culture, allowing flexible hours, health incentives,...

    Cons

    Upper management is completely disconnected from what happens under them. Business decisions seem to be made without the employers (and sometimes even without the clients) in mind. Lower than average wages.

    Advice to Management

    Listen to your employees.


  10. "11+ Year Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Manager in San Diego, CA
    Current Employee - Senior Account Manager in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mitchell International full-time (More than 10 years)

    Pros

    There are many positives working with Mitchell. They have a proven track record to grow employees that work hard. I have been with the company in various positions in the past 11 years. I've grown with this organization, and I know many others that have as well. This does not mean there are no new opportunities, they hire many people from outside as well.

    My management was extremely supportive when I went back to complete my education, and Mitchell actually helped pay for some of it. This is a great place to work.

    Cons

    The cafeteria food is too overpriced for the quality...

    Advice to Management

    Keep up the good work!


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