Mitchells & Butlers Reviews | Glassdoor

Mitchells & Butlers Reviews

Updated September 17, 2018
503 reviews

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2.7
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Phil Urban
119 Ratings

503 Employee Reviews

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Pros
  • "Flexible hours and working which were great as a student" (in 26 reviews)

  • "33% staff discount across all outlets" (in 20 reviews)

Cons
  • "Long Hours but really enjoyed the people" (in 40 reviews)

  • "My life was work I had a very poor work life balance" (in 16 reviews)

More Pros and Cons

  1. "deputy manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Mitchells & Butlers full-time

    Pros

    lots of opportunities very large company

    Cons

    venues can be miss managed


  2. "M&B OK, but needs to improve"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Portland, OR
    Former Employee - Assistant Manager in Portland, OR
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Mitchells & Butlers (More than 3 years)

    Pros

    Lots of channels for progression

    Cons

    Hours are terrible and long

    Advice to Management

    Use your resources correctly and don't understaff

  3. "worker"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    goood stuff. good work. learn a lot

    Cons

    no growth. and not enough money for me.


  4. Helpful (1)

    "Depends on the brand"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mitchells & Butlers part-time

    Pros

    Some brands (Castle in particular) are a lot of fun to work for - they are unique, relaxed venues with a generally nice clientele. M&B offers growth opportunities for it's employees.

    Cons

    High staff turnover, schedules posted last minute, unsociable hours, long hours, minimum wage, very few tips, some brands (SPOTON) have restrictions which make it not so great to work there, and they are all exactly the same, low prices at these brands can attract undesirable clientele

    Advice to Management

    Invest more in your staff to avoid such high levels of staff turnover; provide more regular working hours

    Mitchells & Butlers Response

    Jul 25, 2017

    Thank you so much for your review, we'll be sure to pass your comments on.


  5. "Bar staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good fun place to work. Worked there as a student and got flexible hours. Had good team building activities.

    Cons

    Not great pay. Other than that no real cons to working there.

    Advice to Management

    Continue with the fun team building and encourage the upbeat working environment.

    Mitchells & Butlers Response

    Jul 25, 2017

    We really appreciate your feedback, it’s great to read such a lovely review and to know that you are happy in your role. We will be sure to pass your comments on!


  6. "Excellent company to work for, but very high standards, not for everyone."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager
    Former Employee - General Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mitchells & Butlers full-time

    Pros

    Live in positions, in amazing locations

    Cons

    Not enough salary, branding standards are inconsistant across brands

    Mitchells & Butlers Response

    Jul 20, 2017

    Thank you for your review. Thank you also for raising your concerns over the wages, we are always looking for ways to improve so I will be sure to pass your comments on to the relevant department so... More


  7. "As hospitality goes, good business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor in Birmingham, England (UK)
    Current Employee - Shift Supervisor in Birmingham, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Mitchells & Butlers full-time (More than a year)

    Pros

    Every day is different, keeps you busy, having to deal with both good and bad customers supplies a level of job satisfaction which i enjoy. Good working atmosphere.

    Cons

    Hours can be unsociable and inconsistent, so building a routine around the job requires a lot of effort, however is manageable. Particularly around the festive season i will miss out on a lot.

    Advice to Management

    make sure that all members of staff are looked after with the same regard; ie both front of house and back of house dont have too many hours, get enough time to rest etc.

  8. "good and bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Mitchells & Butlers full-time

    Pros

    good rate of pay, buys your uniforms

    Cons

    always short staffed, lack of support through out company, creatively draining


  9. "Pleasant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Waiter in London, England (UK)
    Former Employee - Waiter in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Mitchells & Butlers part-time (Less than a year)

    Pros

    I enjoyed my time with mitchell & butlers

    Cons

    Pay is not that great


  10. "Okay if you like working loads"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Free salad cart
    Name badge
    Sometimes they give you a stretchy thing for your keys

    Cons

    Beer barrels
    Grumpy chefs
    Never enough blue roll budget

    Advice to Management

    Where do I start....


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