Mitchells & Butlers Reviews | Glassdoor

Mitchells & Butlers Reviews

Updated November 14, 2018
525 reviews

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2.8
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Phil Urban
127 Ratings

525 Employee Reviews

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Pros
  • "Flexible hours and working which were great as a student" (in 27 reviews)

  • "33% staff discount across all outlets" (in 21 reviews)

Cons
  • "Long Hours but really enjoyed the people" (in 43 reviews)

  • "My life was work I had a very poor work life balance" (in 16 reviews)

More Pros and Cons

  1. "deputy manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Mitchells & Butlers full-time

    Pros

    lots of opportunities very large company

    Cons

    venues can be miss managed


  2. "M&B OK, but needs to improve"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Portland, OR
    Former Employee - Assistant Manager in Portland, OR
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Mitchells & Butlers (More than 3 years)

    Pros

    Lots of channels for progression

    Cons

    Hours are terrible and long

    Advice to Management

    Use your resources correctly and don't understaff

  3. "worker"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    goood stuff. good work. learn a lot

    Cons

    no growth. and not enough money for me.


  4. Helpful (1)

    "Depends on the brand"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mitchells & Butlers part-time

    Pros

    Some brands (Castle in particular) are a lot of fun to work for - they are unique, relaxed venues with a generally nice clientele. M&B offers growth opportunities for it's employees.

    Cons

    High staff turnover, schedules posted last minute, unsociable hours, long hours, minimum wage, very few tips, some brands (SPOTON) have restrictions which make it not so great to work there, and they are all exactly the same, low prices at these brands can attract undesirable clientele

    Advice to Management

    Invest more in your staff to avoid such high levels of staff turnover; provide more regular working hours

    Mitchells & Butlers Response

    Jul 25, 2017

    Thank you so much for your review, we'll be sure to pass your comments on.


  5. "Bar staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good fun place to work. Worked there as a student and got flexible hours. Had good team building activities.

    Cons

    Not great pay. Other than that no real cons to working there.

    Advice to Management

    Continue with the fun team building and encourage the upbeat working environment.

    Mitchells & Butlers Response

    Jul 25, 2017

    We really appreciate your feedback, it’s great to read such a lovely review and to know that you are happy in your role. We will be sure to pass your comments on!


  6. "Excellent company to work for, but very high standards, not for everyone."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager
    Former Employee - General Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mitchells & Butlers full-time

    Pros

    Live in positions, in amazing locations

    Cons

    Not enough salary, branding standards are inconsistant across brands

    Mitchells & Butlers Response

    Jul 20, 2017

    Thank you for your review. Thank you also for raising your concerns over the wages, we are always looking for ways to improve so I will be sure to pass your comments on to the relevant department so... More


  7. "Great company, means well and is on the right path."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mitchells & Butlers full-time (More than 10 years)

    Pros

    Development, majority care about people and are genuinely doing their best for the people they work with, great discounts, comparable pay for industry.

    Cons

    Some sexism still exists, company are fighting to irradiate but we have a lot more work to do. Harassment I don’t believe is an issue but disparity in pay and opportunity as you develop is.

    Advice to Management

    Continue on the path, change is never easy for anyone but the results are coming. Increase consultation with frontline team and RBMs with regard to consistency of management and sexism.

  8. "M&B"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Mitchells & Butlers full-time (More than 3 years)

    Pros

    flex working, benefits, employee discount

    Cons

    Unfair pay between employees in the same role. No individual bonus scheme, management competence to develop their team.


  9. "Decent for what it is"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bartender in High Wycombe, England (UK)
    Current Employee - Bartender in High Wycombe, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Mitchells & Butlers part-time (Less than a year)

    Pros

    Okay pay, flexible hours, and overall fun and interesting work load.

    Cons

    Can really drag during the day shifts or during quiet periods. The late night hours aren't for everyone.


  10. "Febup look after your staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Kitchen Staff in London, England (UK)
    Former Employee - Kitchen Staff in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mitchells & Butlers full-time

    Pros

    Its job pay my bills at the time

    Cons

    You work xmas day bank holiday no extra money you get told to do the job of 2 to 3 poeple then they say why you not happy oh sorry little stressed and tired 8 am till 11pm we dont see head office doing these hrs i like then to come to work at haverters run round and see how they like it maybe they would relise how febup staff are in kitchen foh keep saying how much tip they make why dont we share the tips as if the kitchen did not deliver they would not get their tipsthis is so unfair why dont head office work xmas day too if you expect your workers too then they should do the same one rule for one and one rule for another they should do the same as every staff who are at the lower end


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