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Mitchells & Butlers Reviews

Updated January 18, 2018
406 reviews

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2.8
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Approve of CEO
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Phil Urban
82 Ratings

406 Employee Reviews

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Pros
  • Flexible hours relative to what you want (in 22 reviews)

  • 33% Discount at fellow M&B Sites (in 17 reviews)

Cons
  • Long hours, not much of a social lige (in 30 reviews)

  • Minimum wage and not competitive at all (in 28 reviews)

More Pros and Cons

  1. "deputy manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Mitchells & Butlers full-time

    Pros

    lots of opportunities very large company

    Cons

    venues can be miss managed


  2. "M&B OK, but needs to improve"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Portland, OR
    Former Employee - Assistant Manager in Portland, OR
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Mitchells & Butlers (More than 3 years)

    Pros

    Lots of channels for progression

    Cons

    Hours are terrible and long

    Advice to Management

    Use your resources correctly and don't understaff

  3. "worker"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    goood stuff. good work. learn a lot

    Cons

    no growth. and not enough money for me.


  4. Helpful (1)

    "Depends on the brand"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mitchells & Butlers part-time

    Pros

    Some brands (Castle in particular) are a lot of fun to work for - they are unique, relaxed venues with a generally nice clientele. M&B offers growth opportunities for it's employees.

    Cons

    High staff turnover, schedules posted last minute, unsociable hours, long hours, minimum wage, very few tips, some brands (SPOTON) have restrictions which make it not so great to work there, and they are all exactly the same, low prices at these brands can attract undesirable clientele

    Advice to Management

    Invest more in your staff to avoid such high levels of staff turnover; provide more regular working hours

    Mitchells & Butlers Response

    Jul 25, 2017

    Thank you so much for your review, we'll be sure to pass your comments on.


  5. "Bar staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good fun place to work. Worked there as a student and got flexible hours. Had good team building activities.

    Cons

    Not great pay. Other than that no real cons to working there.

    Advice to Management

    Continue with the fun team building and encourage the upbeat working environment.

    Mitchells & Butlers Response

    Jul 25, 2017

    We really appreciate your feedback, it’s great to read such a lovely review and to know that you are happy in your role. We will be sure to pass your comments on!


  6. "Excellent company to work for, but very high standards, not for everyone."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager
    Former Employee - General Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Mitchells & Butlers full-time

    Pros

    Live in positions, in amazing locations

    Cons

    Not enough salary, branding standards are inconsistant across brands

    Mitchells & Butlers Response

    Jul 20, 2017

    Thank you for your review. Thank you also for raising your concerns over the wages, we are always looking for ways to improve so I will be sure to pass your comments on to the relevant department so... More


  7. "Details are everything"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mitchells & Butlers part-time

    Pros

    They are very into details, which is a good thing,

    Cons

    Only the minimum salary, so it could he higher as they are making good profits

  8. "Mixed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Waiter/Bartender in Holborn, England (UK)
    Former Employee - Waiter/Bartender in Holborn, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Mitchells & Butlers part-time (Less than a year)

    Pros

    The people were so wonderful, it was organised and I left with so much respect for all my managers, I really did feel valued and respected and listened to.

    Cons

    They muck about with your pay a little (like they don't check which tax bracket you're supposed to be in and seem to just not pay you for the first two weeks).


  9. "Really depends on the outlet you're based at! Very hit and miss"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor
    Former Employee - Shift Supervisor
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mitchells & Butlers full-time (More than a year)

    Pros

    Lots of responsibility
    Fun working environment
    Training provided

    Cons

    Pay quite low
    Limited chance to progress beyond this
    All depends on who your general manager is!
    Often taken advantage of, job description is very broad and you can end up doing hours/tasks that you're not being paid for
    Stressful services
    No room for creativity: lack of social media input/no room for initiative e.g. tried to start 'cocktail of the week' and was told it would never happen even though customers loved the idea


  10. Helpful (1)

    "No chance for in-house change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Duty Manager in Glasgow, Scotland (UK)
    Former Employee - Duty Manager in Glasgow, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Mitchells & Butlers full-time (More than 3 years)

    Pros

    Very clear objectives and service cycle/style - a rarity in the hospitality industry.

    Other than that....not much really

    Cons

    All business decisions were made by the suits 400 miles away.

    Labour budget unfairly based on recent weeks' takings.

    No opportunity for creative input.

    Advice to Management

    Give a little more time to those who display a talent for what they do.


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