Mitel Networks Reviews | Glassdoor

Mitel Networks Reviews

Updated February 21, 2017
200 reviews

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3.0
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Mitel Networks CEO Richard McBee
Richard McBee
96 Ratings

200 Employee Reviews

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Pros
Cons
  • Seems like every time new upper management shuffles in there is a round of layoffs (in 17 reviews)

  • Upper management has no real regard for it's employees (in 4 reviews)

More Pros and Cons

  1. "Loved.it, hated.it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Channel Sales Manager
    Former Employee - Channel Sales Manager
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Mitel Networks full-time (More than 3 years)

    Pros

    The.people I worked with are awesome. It was like.family. Good Salary,.decent commisions. I was always busy.

    Cons

    Upper Management has no clue about the day to day.
    Customer service and implementation of.services were.always messed up.

    Advice to Management

    Get rid of Rich McBee.


  2. "cool"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in Plano, TX
    Former Employee - Engineer in Plano, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Mitel Networks full-time (More than a year)

    Pros

    great environment for work hello

    Cons

    hours are a but aggressive


  3. "National senior channel manager"

    Star Star Star Star Star
    Former Employee - Interim Sales Manager in Addison, TX
    Former Employee - Interim Sales Manager in Addison, TX

    I worked at Mitel Networks (Less than a year)

    Pros

    Global stable company that offers a variety of services

    Cons

    No opportunity for upper mobility


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  5. Helpful (2)

    "Great Company if your Canadian"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Mesa, AZ
    Former Employee - Software Developer in Mesa, AZ
    Doesn't Recommend
    No opinion of CEO

    I worked at Mitel Networks full-time (More than 10 years)

    Pros

    My management team in the US was awesome. My coworkers were the best. Everyone worked as a team. Work was challenging sometimes difficult but usually very rewarding.

    Cons

    Company focus always seems to change. Rather than work to become proficient at one thing, the company seems to dive head first into something new at the expense of the other parts of the business that actually pays the bills. This results in staff reductions and loss of knowledge experts. The quality of the other products begins to suffer as both new development and customer support grinds to halt.

    Advice to Management

    Constant outsourcing of jobs is not going to keep the bottom line sustainable. Cheaper labor might save money but does not provide for improved product performance or product enhancements.


  6. "Good old boy club"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Sales Manager
    Former Employee - Regional Sales Manager
    Doesn't Recommend
    No opinion of CEO

    I worked at Mitel Networks full-time (More than a year)

    Pros

    I loved my clients and enjoyed my job.

    Cons

    Department was shuffled around constantly, new bosses quarterly, execs had no clue, corrupt management and execs in NYC

    Advice to Management

    Get a handle on your organization from the top down!


  7. "Verification Engineering Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Worked with like-minded professionals around the globe.

    Cons

    Upper mgt. decision making not well thought out. Company loses too much intellectual talent based on perceived knee-jerk reactions to ever changing technology landscape.

    Advice to Management

    Make better use of your existing personnel base. You're letting a lot of talent walk out the door by irrational decisions to tear down whole divisions or products.


  8. Helpful (2)

    "Pretty bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Mitel Networks full-time (Less than a year)

    Pros

    Talented teams with good people that want to make it work despite the severe lack of resources and poor management, plenty of responsibility even if you don't ask for it.

    Cons

    Upper management is a disaster. High turnover. CMO likes to walk around at 4pm on Fridays to see who is still in the office. Very much about perceptions. Stuffy, corporate atmosphere. Lack of resources, lack of support, lack of budget, etc.

    Advice to Management

    Invest in staffing your teams properly. Too many people wearing way too many hats will not produce success, only mediocre results and high turnover.


  9. "Regional Sales Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Sales Manager
    Former Employee - Regional Sales Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mitel Networks (More than 5 years)

    Pros

    Great coworkers and enjoyed meeting with customers

    Cons

    antiquated sales process. Product did not compete in enterprise space

    Advice to Management

    continue to change sales process


  10. Helpful (5)

    "Loyalty is a one-way street at Mitel"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Interesting technologies
    Friendly culture
    Relaxed work environment

    Cons

    Job security
    Shrinking market
    The company is trying to re-invent itself by slashing funding for current products to invest in adjacent markets (cloud, mobile). This might be attractive if you're a stockholder, but it doesn't bode well for long-time contributing employees.
    Employees are treated as disposable pawns. The company preaches teamwork and loyalty, but it's not a two-way street.
    It's clear that employees are far down on the list of stakeholders behind stockholders, customers, and channel partners.

    Advice to Management

    As Mitel tries to reinvent itself, treat the people that built Mitel with loyalty and respect.


  11. Helpful (4)

    "Mitel Mobility -- Find a better option"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mitel Networks full-time

    Pros

    Good pay, decent benefits. Some solid engineers.

    Cons

    A lot of people still remain in the ex-Mavenir office with big titles who do absolutely nothing. The shrinking pool of actual engineers is increasingly overburdened with supporting the poorly engineered and largely untested Mavenir product line. Software quality is beyond terrible and the new slate of ex-Genband management has no clue whatsoever.



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