Mitel Networks Reviews | Glassdoor

Mitel Networks Reviews

Updated July 5, 2017
228 reviews

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2.8
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Mitel Networks CEO Richard McBee
Richard McBee
113 Ratings

228 Employee Reviews

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Pros
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More Pros and Cons

  1. Helpful (2)

    "Need to be more proactive in stead of always being reactive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Reno, NV
    Former Employee - Anonymous Employee in Reno, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mitel Networks full-time (More than 8 years)

    Pros

    Benefits are very good. This is a good company to work for if you're looking to expand your knowledge in the industry.

    Cons

    The pay is low. Getting raises was done a such a small scale. The company is in constant reactive mode expecting teams to do more with less.

    Advice to Management

    Stop making decisions that end up costing you, great employees.


  2. "Great culture, management out of touch sometimes..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Assistant in Irvine, CA
    Former Employee - Executive Assistant in Irvine, CA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Mitel Networks full-time (More than 3 years)

    Pros

    Life/work balance, flexibility (schedules, work remote when needed, etc), decent PTO balances

    Cons

    Below average pay for expected level of service, management out of touch, decisions made based on politics

    Advice to Management

    Listen to veteran employees that truly have the company top of mind, not new comers that have zero loyalty to Mitel

  3. Helpful (3)

    "Don't do it unless it's your last resort."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Plano, TX
    Former Employee - Anonymous Employee in Plano, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mitel Networks full-time (More than a year)

    Pros

    1. There are truly exceptional people who work at Mitel underneath a layer of upper-level management. My coworkers were the best part of my job. They are the reason I gave Mitel 2 stars instead of just 1.
    2. Sometimes you have the flexibility to telework, which is nice.

    Cons

    1. Management likes to reorg every few months and you'll get shuffled and passed around your department area like a hot potato.
    2. Many heads of management are inept, poor managers.
    3. Mitel operates like a "good old boys" club and if you aren't in the club, you're SOL.
    4. When preparing for an acquisition, Mitel will cut budget, workforce, etc. to get the balance sheet as attractive as possible.
    5. If you like raises, don't work for Mitel. People work here for years and don't see even a cost of living increase.
    6. There's a lot of opportunity for lateral movement and rare opportunities for upward mobility (and with the lateral movement, don't expect a pay increase).

    Advice to Management

    Put competent people in charge and treat your employees like the valuable human capital they are.


  4. Helpful (1)

    "Network Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Mesa, AZ
    Former Employee - Anonymous Employee in Mesa, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Mitel Networks full-time (More than 10 years)

    Pros

    A lot of opportunity to help the company to improve.

    Cons

    If you don't have a kickstand as part of your anatomy, don't expect any upward mobility.
    Middle management has no interpersonal skills. They treat employees like crap.

    Advice to Management

    Think about the talent that you let go each time you increase your India footprint. Layoff the lame ducks on your management team instead of the producers.


  5. "Channel Manager"

    StarStarStarStarStar
    Former Employee - National Channel Manager in Mesa, AZ
    Former Employee - National Channel Manager in Mesa, AZ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Mitel Networks full-time (More than a year)

    Pros

    Excellent, Best in class Engineering staff, technology.

    Cons

    Customer service, implementations teams are not supported well. They are constantly understaffed, management at the local level not given enough resources to keep the customer first.


  6. "cool"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in Plano, TX
    Former Employee - Engineer in Plano, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Mitel Networks full-time (More than a year)

    Pros

    great environment for work hello

    Cons

    hours are a but aggressive


  7. "National senior channel manager"

    StarStarStarStarStar
    Former Employee - Interim Sales Manager in Addison, TX
    Former Employee - Interim Sales Manager in Addison, TX

    I worked at Mitel Networks (Less than a year)

    Pros

    Global stable company that offers a variety of services

    Cons

    No opportunity for upper mobility

  8. Helpful (3)

    "Great Company if your Canadian"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Mesa, AZ
    Former Employee - Software Developer in Mesa, AZ
    Doesn't Recommend
    No opinion of CEO

    I worked at Mitel Networks full-time (More than 10 years)

    Pros

    My management team in the US was awesome. My coworkers were the best. Everyone worked as a team. Work was challenging sometimes difficult but usually very rewarding.

    Cons

    Company focus always seems to change. Rather than work to become proficient at one thing, the company seems to dive head first into something new at the expense of the other parts of the business that actually pays the bills. This results in staff reductions and loss of knowledge experts. The quality of the other products begins to suffer as both new development and customer support grinds to halt.

    Advice to Management

    Constant outsourcing of jobs is not going to keep the bottom line sustainable. Cheaper labor might save money but does not provide for improved product performance or product enhancements.


  9. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Plano, TX
    Current Employee - Director in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Agile , Fast , Speedy and Result Oriented.

    Cons

    Too Many Products for the Mobility BU .

    Advice to Management

    Strategic Product Direction Needed .


  10. "Great future at Mitel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advocate/Technical Support in Reno, NV
    Current Employee - Customer Advocate/Technical Support in Reno, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Mitel Networks full-time (More than a year)

    Pros

    So many things to learn. Mitel has a huge potential for future VOIP business customers. They have all the equipment and knowledge to capitalize in their field.

    Cons

    Needs a management revamp. They tend to overlook the employees that have the loyalty and the willing to do what it takes to make the company grow. I feel they focus on employees that do not make a difference and are worried about quantity or quality of employees.

    Advice to Management

    Adapt to the future of your business. Change is always good. Be more flexible with your star employees and value their feedback.


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