Mitel Networks Reviews | Glassdoor

Mitel Networks Reviews

Updated August 19, 2017
47 reviews

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Mitel Networks CEO Richard McBee
Richard McBee
24 Ratings

47 Employee Reviews

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  1. Helpful (1)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Mitel Networks full-time

    Pros

    I just can't think if anything good to put for Pros for this company. Certainly not a place for millennials to work.

    Cons

    Direction of the company constantly changes and lay-offs are a prominent way to control downturns in each quarter. Very much a good ole boys club.


  2. Helpful (2)

    "bad decisions, terrible communication, segmented"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Mitel Networks full-time (More than 3 years)

    Pros

    I work with some great people who are smart, fun, and dedicated.

    Cons

    Leadership/management make decisions that blow my mind. Laying off many long-time, loyal employees to replace them with workers in India, while leasing some of the most expensive North American office space. Acquiring other companies while struggling to clean up previous acquisitions that are still a mess. Divisions and geographic locations vary wildly in experience and philosophy. I'm often dumbfounded.

    Advice to Management

    Give up the quick win strategy and start investing for long-term success. Value your people. Communicate clearly across locations and all the way down the chain. Be more transparent. Keep your promises.

  3. Helpful (1)

    "Network Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Mesa, AZ
    Former Employee - Anonymous Employee in Mesa, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Mitel Networks full-time (More than 10 years)

    Pros

    A lot of opportunity to help the company to improve.

    Cons

    If you don't have a kickstand as part of your anatomy, don't expect any upward mobility.
    Middle management has no interpersonal skills. They treat employees like crap.

    Advice to Management

    Think about the talent that you let go each time you increase your India footprint. Layoff the lame ducks on your management team instead of the producers.


  4. Helpful (1)

    "technical"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    1/2 and 1/2 some people are great, other stab you in the back. can't say anything good about the salary. Good holiday schedule and vacation if you are a permanent employee.

    Cons

    Cons: low pay and hard work. management is ignorant and they don't even understand the job because they are not technical. So many REDUNDANT processes because there data bases and tools are archaic and draconian. Very poor upper management team. In constant fear of being laid off or fired.

    Advice to Management

    Try listening to your people's suggestions. Quit empowering your ignorant managers. Since they don't do the work or even understand it, why are they making the processes?


  5. Helpful (2)

    "Mitel review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Mitel Networks full-time

    Pros

    The pay is decend for senior leadership

    Cons

    Leadership issues throughout the organization


  6. Helpful (1)

    "Good old boy club"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Sales Manager
    Former Employee - Regional Sales Manager
    Doesn't Recommend
    No opinion of CEO

    I worked at Mitel Networks full-time (More than a year)

    Pros

    I loved my clients and enjoyed my job.

    Cons

    Department was shuffled around constantly, new bosses quarterly, execs had no clue, corrupt management and execs in NYC

    Advice to Management

    Get a handle on your organization from the top down!


  7. Helpful (2)

    "Pretty bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Mitel Networks full-time (Less than a year)

    Pros

    Talented teams with good people that want to make it work despite the severe lack of resources and poor management, plenty of responsibility even if you don't ask for it.

    Cons

    Upper management is a disaster. High turnover. CMO likes to walk around at 4pm on Fridays to see who is still in the office. Very much about perceptions. Stuffy, corporate atmosphere. Lack of resources, lack of support, lack of budget, etc.

    Advice to Management

    Invest in staffing your teams properly. Too many people wearing way too many hats will not produce success, only mediocre results and high turnover.

  8. Helpful (1)

    "Started out great; declined steadily"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Agent in Reno, NV
    Former Employee - Customer Care Agent in Reno, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The work itself is great. Assisting customers, speaking to the same customers multiple times, when their issues could be resolved, it was great!

    Cons

    No recognition for good workers, worked for almost eight years; only one raise. Told by management that there had been raises available and doled out to those who deserved them, and that I was not one of those. Health insurance kept getting worse as time went on. The company laid off anyone who was making a decent living and then purchased other corporations with the money they saved by doing this.

    Advice to Management

    Appreciate employee loyalty! Fight for your employees to have a living wage, and let them know when they are doing a good job.


  9. "I can't with this place............."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - MiCloud Support SPecialist in Reno, NV
    Former Contractor - MiCloud Support SPecialist in Reno, NV
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Mitel Networks as a contractor (Less than a year)

    Pros

    If you live in a fantasy world of serpents and magic, fairydust and things, you will have job security, and will be referred to as a genius. LITERALLY

    Cons

    Where do I begin...............
    To start, the wrong people are in charge of who gets promoted, leaving you with hostile leads, and SME's (subject matter experts LOL) whom are never willing to help you, ever. When you are choosing a person to be a leader within your team, you need to look at how they interact with everyone, not just their friends. Unfortunately, there are people in these roles that are rude, unwilling to help, unapproachable, and to say the least, hard to work with or for.
    There is a HUGE problem with double standards, and favoritism. When one person has weekly court appearances, due to criminal activity, it is OK for that person to leave whenever they please, and come in late every day. Another person who may have something going on will be questioned, and harassed about any minuscule detail of their attendance. Also, the last time I checked, an employee moving in with the lead was a major conflict of interest, but that's how they run things over there.
    Last but not least, I will say that one thing that you need to consider before working at Mitel, is if you shower, or have any hygiene routine whatsoever, please save yourself the anger and frustration, because you will be targeted very quickly and very strongly. Even if you use fragrance free items, they will tell you your clean odor is "offensive" to them. This comes from a person who chose to hire someone who states that showers should be like once a month.

    Advice to Management

    Get a degree in something, anything, and do something to add some diversity, training, and less hostility because you may be able to retain talented individuals. Have an upper level manager go undercover and see how people are really treated..


  10. Helpful (3)

    "micromanaged"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in New Providence, NJ
    Current Employee - Project Manager in New Providence, NJ
    Doesn't Recommend
    Negative Outlook

    I have been working at Mitel Networks full-time (More than a year)

    Pros

    Salary is okay, great customer.

    Cons

    Director is a micro-manager, doesn't let his subordinate lead, petty on expenses, vacations not approved until a week before vacation, will not allow for advancement, talks down to employees, does not keep his word.

    Advice to Management

    upper management should talk to their employees and see what makes us unhappy and see if it can be fixed.


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