Mitel Networks Reviews | Glassdoor

Mitel Networks Reviews

Updated January 19, 2017
44 reviews

Filter

Filter


2.0
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Mitel Networks CEO Richard McBee
Richard McBee
18 Ratings

44 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • Seems like every time new upper management shuffles in there is a round of layoffs (in 17 reviews)

  • Upper management has no real regard for it's employees (in 4 reviews)

More Pros and Cons

  1. Helpful (2)

    "Great Company if your Canadian"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Mesa, AZ
    Former Employee - Software Developer in Mesa, AZ
    Doesn't Recommend
    No opinion of CEO

    I worked at Mitel Networks full-time (More than 10 years)

    Pros

    My management team in the US was awesome. My coworkers were the best. Everyone worked as a team. Work was challenging sometimes difficult but usually very rewarding.

    Cons

    Company focus always seems to change. Rather than work to become proficient at one thing, the company seems to dive head first into something new at the expense of the other parts of the business that actually pays the bills. This results in staff reductions and loss of knowledge experts. The quality of the other products begins to suffer as both new development and customer support grinds to halt.

    Advice to Management

    Constant outsourcing of jobs is not going to keep the bottom line sustainable. Cheaper labor might save money but does not provide for improved product performance or product enhancements.


  2. "Verification Engineering Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Worked with like-minded professionals around the globe.

    Cons

    Upper mgt. decision making not well thought out. Company loses too much intellectual talent based on perceived knee-jerk reactions to ever changing technology landscape.

    Advice to Management

    Make better use of your existing personnel base. You're letting a lot of talent walk out the door by irrational decisions to tear down whole divisions or products.


  3. Helpful (5)

    "Loyalty is a one-way street at Mitel"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Interesting technologies
    Friendly culture
    Relaxed work environment

    Cons

    Job security
    Shrinking market
    The company is trying to re-invent itself by slashing funding for current products to invest in adjacent markets (cloud, mobile). This might be attractive if you're a stockholder, but it doesn't bode well for long-time contributing employees.
    Employees are treated as disposable pawns. The company preaches teamwork and loyalty, but it's not a two-way street.
    It's clear that employees are far down on the list of stakeholders behind stockholders, customers, and channel partners.

    Advice to Management

    As Mitel tries to reinvent itself, treat the people that built Mitel with loyalty and respect.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (4)

    "Mitel Mobility -- Find a better option"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mitel Networks full-time

    Pros

    Good pay, decent benefits. Some solid engineers.

    Cons

    A lot of people still remain in the ex-Mavenir office with big titles who do absolutely nothing. The shrinking pool of actual engineers is increasingly overburdened with supporting the poorly engineered and largely untested Mavenir product line. Software quality is beyond terrible and the new slate of ex-Genband management has no clue whatsoever.


  6. Helpful (1)

    "Good people bad processes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mitel Networks full-time (More than 3 years)

    Pros

    Fun people to work with. Sometimes the company gives out small perks, and small bonuses happen at times. Individuals are awesome

    Cons

    If you go into sales here, be prepared for a commission freeze every year while they "restructure", in the meantime you won't be paid your commission for 6 months or more. Be ready. The base is decent. A lot of cultural pieces need to change for such a big long standing company. Be about the customer in the culture, don't just preach it

    Advice to Management

    Actually make changes to show us you are about the customer. The culture makes us frustrated and isolated and not thinking about the customer


  7. Helpful (7)

    "Death Spiral of an Acquired Startup"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Sales Manager in Dallas, TX
    Former Employee - Senior Sales Manager in Dallas, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Mitel Networks part-time (More than a year)

    Pros

    Decent salary, Some good people (most of whom are leaving)

    Cons

    Racist, insipid Indian culture.

    Advice to Management

    For senior Mitel (in Canada). Take control asap before it all falls away. With the departure of the 2 guys in Dallas imminent, it could all be gone very very quickly.


  8. Helpful (3)

    "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Mitel Networks full-time (More than 10 years)

    Pros

    Very few besides some of the great people that still remain.

    Cons

    Upper management (VP & up) is only out for themselves. More than once did a year start with no type of compensation plan, yet they paid a draw, and then in mid year once they decided what a fair comp plan was to be if you were not at plan then you had to pay back the draw. Also witnessed and heard of several instances where a rep would over achieve (150%+) and then not be paid out per the agreed plan since it was deemed too excessive of a payout. Average healthcare plan. Saw only a single "merit" increase during my tenure. That was esp frustrating since they would go and hire inexperienced new people at almost twice my salary.

    Advice to Management

    Pay attention to what the employees are saying - you had some of the best and brightest with you that have left since no one in sr. management pays attention. They say they do - but there are very little actions - all words.


  9. "Business Development"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business D in Reno, NV
    Former Employee - Business D in Reno, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mitel Networks full-time (More than 8 years)

    Pros

    Hours are good. Pto isn't bad.

    Cons

    Senior management is always changing.

    Advice to Management

    Stick with the job. Don't use the position as a stepping stone.


  10. Helpful (4)

    "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mitel Networks full-time (More than 3 years)

    Pros

    Good benefits. The company has made a lot of acquisitions which means potential opportunities. Good people who work hard despite no processes and ancient systems and tools.

    Cons

    Boys club. Company has grown so quickly and continues to do so with ridiculous systems and processes. Executives don't care about employees. New leaders brought in are so focused on being "strategic" and kissing up that they are of no value to leading their teams. "Engagement" survey is a joke, no one answers it honestly out of fear. Comp plans changed this year, but employees weren't told until we asked. The new comp guy told us that it was our managers responsibility to tell us. Really? Hasn't he met our managers?

    Advice to Management

    Hold off on acquiring new companies until the infrastructure can catch up. If you don't, things will fall apart and customers will go elsewhete. Stop mocking employees who are working hard. And train executives and managers how to treat employees like human beings.


  11. Helpful (4)

    "Highly dysfunctional despite reputation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Mitel Networks full-time (More than 3 years)

    Pros

    Potential to be a true industry leader if they could just get out of their own way

    Cons

    Extremely dysfunctional senior leadership team, especially within the legacy NetSolutions (cloud) group. Significant internal cross-organizational problems, with the two main operating units of the company barely on speaking terms. Through an impressive game of smoke and mirrors, Mitel has somehow managed to convince Gartner that they are a UC and Cloud leader, but the reality is a virtual inability to deliver operationally. Very high level of frustration in their authorized partner ecosystem. Continual tendency to completely disregard compensation plans or in some cases, not pay incentive pay at all. Stay away from this company. They can only keep up the charade for so long.

    Advice to Management

    Get rid of the EVP over the Cloud division, for starters. Follow that by actually getting engaged with the teams that butter your bread and get your head in the game. Stop telling customers and partners that you have a "single stream of software" when you clearly do not. Execute. Deliver. Treat your employees well instead of treating them as commodities.



Showing 44 of 209 reviews
Reset Filters