Mitel Networks Reviews | Glassdoor

Mitel Networks Reviews

Updated September 14, 2017
57 reviews

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2.0
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Mitel Networks CEO Richard McBee
Richard McBee
26 Ratings

57 Employee Reviews

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  1. Helpful (2)

    "Sales Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Mitel Networks full-time (More than 10 years)

    Pros

    Great people, always learning new things

    Cons

    No job security or loyalty to employees

    Advice to Management

    Stop laying off your talented staff in order to purchase another company.


  2. Helpful (1)

    "Politics and red tape"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Mesa, AZ
    Former Employee - Anonymous Employee in Mesa, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mitel Networks full-time (More than 10 years)

    Pros

    Mitel pays on time, most co-workers are friendly and give credit where due.

    Cons

    Morale is low, management is poor a t giving feedback (good, bad, or indifferent)

    I came from a company where we were empowered to do whatever it takes to service the customer to this place where everyone is given no decision making power until director level or above, and even then they're afraid of audit, legal teams.

    Walk into the building and it is quiet and every e appears on egg shells.

    Advice to Management

    Love things up, empower employees (even middle management) to be able to make decisions on their is without days worth of delays and red tape getting approval.

  3. Helpful (3)

    "Bad company culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources
    Current Employee - Human Resources
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Mitel Networks full-time

    Pros

    Flexible with work from home

    Cons

    Bad culture, no growth unless you know the right person


  4. Helpful (1)

    "No loyalty"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Mitel Networks full-time (More than 5 years)

    Pros

    Most of the people there are great to work with.

    Cons

    Senior management provides no feedback or direction and complains about everything.


  5. Helpful (4)

    "Greatest Asset is NOT the Employee @ Mitel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Engineer
    Former Employee - Systems Engineer
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mitel Networks full-time (More than 10 years)

    Pros

    My co-workers were great. Remote working capability was a bonus.

    Cons

    The company is constantly laying off employees en masse to make the quarter/year or to acquire another company. I have seen some of the best and brightest laid off or leave due to burn out. Also, never expect a raise. I was there over 10 years and only got a raise through moving up in positions through attrition. Cost of living raises do not exist here.

    Advice to Management

    You need to realize that your employees should be the most important thing. You may say that, but your actions reflect different priorities. You are after the almighty share value. Yes, that is important, but when you lay down a track record of being loyal to the employee, that share value will rise organically. Companies that continually lay off employees to make a balance sheet look better or to ready the financials to purchase another company only generate a culture of dis-loyalty among it's current employees. What message do you think is left with the employees that remain? That breeds a culture of just being around to collect a paycheck because you know that your company will let you go when even the hint of a dip arises. What do you think you do to the people's lives that you disrupt by cutting off their livelihood - the employee that has to go tell their spouse and children that their lives will have to change and that they no longer have a source of income? Sure, riding out the financial storm may affect the stock price temporarily, but over time, the loyalty to your employees will pay that stock price back tenfold and breed a culture of loyalty and devotion.


  6. Helpful (3)

    "Don't do it unless it's your last resort."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Plano, TX
    Former Employee - Anonymous Employee in Plano, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mitel Networks full-time (More than a year)

    Pros

    1. There are truly exceptional people who work at Mitel underneath a layer of upper-level management. My coworkers were the best part of my job. They are the reason I gave Mitel 2 stars instead of just 1.
    2. Sometimes you have the flexibility to telework, which is nice.

    Cons

    1. Management likes to reorg every few months and you'll get shuffled and passed around your department area like a hot potato.
    2. Many heads of management are inept, poor managers.
    3. Mitel operates like a "good old boys" club and if you aren't in the club, you're SOL.
    4. When preparing for an acquisition, Mitel will cut budget, workforce, etc. to get the balance sheet as attractive as possible.
    5. If you like raises, don't work for Mitel. People work here for years and don't see even a cost of living increase.
    6. There's a lot of opportunity for lateral movement and rare opportunities for upward mobility (and with the lateral movement, don't expect a pay increase).

    Advice to Management

    Put competent people in charge and treat your employees like the valuable human capital they are.


  7. Helpful (1)

    "channel manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Mitel Networks full-time

    Pros

    Excellent product. Excellent people.

    Cons

    The leadership is so reactionary it causes the company to constantly be out of balance; very schizophrenic.

    Advice to Management

    Build your plan...work your plan. Ask for field response and adjust to issues. Stop trying to quick fix the stock price. If you execute appropriately, keeping the important items (product, customers (service and delivery) and employees) in focus, the stock improvement will follow.

  8. "Mitel ..they make it hard to work with partners"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Mitel Networks full-time

    Pros

    The people on your team are good to work with

    Cons

    You are constantly on alert for being let go; Mitel makes it extremely hard for partners to work with them

    Advice to Management

    Why, they will not listen..


  9. "Channel Manager"

    StarStarStarStarStar
    Former Employee - National Channel Manager in Mesa, AZ
    Former Employee - National Channel Manager in Mesa, AZ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Mitel Networks full-time (More than a year)

    Pros

    Excellent, Best in class Engineering staff, technology.

    Cons

    Customer service, implementations teams are not supported well. They are constantly understaffed, management at the local level not given enough resources to keep the customer first.


  10. Helpful (3)

    "Great Company if your Canadian"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Mesa, AZ
    Former Employee - Software Developer in Mesa, AZ
    Doesn't Recommend
    No opinion of CEO

    I worked at Mitel Networks full-time (More than 10 years)

    Pros

    My management team in the US was awesome. My coworkers were the best. Everyone worked as a team. Work was challenging sometimes difficult but usually very rewarding.

    Cons

    Company focus always seems to change. Rather than work to become proficient at one thing, the company seems to dive head first into something new at the expense of the other parts of the business that actually pays the bills. This results in staff reductions and loss of knowledge experts. The quality of the other products begins to suffer as both new development and customer support grinds to halt.

    Advice to Management

    Constant outsourcing of jobs is not going to keep the bottom line sustainable. Cheaper labor might save money but does not provide for improved product performance or product enhancements.


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