Mitel Networks Reviews | Glassdoor

Mitel Networks Reviews

Updated October 18, 2017
244 reviews

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244 Employee Reviews

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  1. "Tech support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook

    I have been working at Mitel Networks full-time (More than a year)

    Pros

    No Supervision and 2 hour lunches under the table.

    Cons

    Frustrating if you like to stay busy and actually work.

    Advice to Management

    Use plenty of hand sanitizer.


  2. "Channel Manager"

    StarStarStarStarStar
    Former Employee - National Channel Manager in Mesa, AZ
    Former Employee - National Channel Manager in Mesa, AZ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Mitel Networks full-time (More than a year)

    Pros

    Excellent, Best in class Engineering staff, technology.

    Cons

    Customer service, implementations teams are not supported well. They are constantly understaffed, management at the local level not given enough resources to keep the customer first.

  3. Helpful (1)

    "technical"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    1/2 and 1/2 some people are great, other stab you in the back. can't say anything good about the salary. Good holiday schedule and vacation if you are a permanent employee.

    Cons

    Cons: low pay and hard work. management is ignorant and they don't even understand the job because they are not technical. So many REDUNDANT processes because there data bases and tools are archaic and draconian. Very poor upper management team. In constant fear of being laid off or fired.

    Advice to Management

    Try listening to your people's suggestions. Quit empowering your ignorant managers. Since they don't do the work or even understand it, why are they making the processes?


  4. "Good benefit"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mitel Networks full-time (More than 3 years)

    Pros

    Good benefit, friendly working environment

    Cons

    company size is small, career development is not easy


  5. Helpful (2)

    "Mitel review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Mitel Networks full-time

    Pros

    The pay is decend for senior leadership

    Cons

    Leadership issues throughout the organization


  6. "cool"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in Plano, TX
    Former Employee - Engineer in Plano, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Mitel Networks full-time (More than a year)

    Pros

    great environment for work hello

    Cons

    hours are a but aggressive


  7. "Loved.it, hated.it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Channel Sales Manager
    Former Employee - Channel Sales Manager
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Mitel Networks full-time (More than 3 years)

    Pros

    The.people I worked with are awesome. It was like.family. Good Salary,.decent commisions. I was always busy.

    Cons

    Upper Management has no clue about the day to day.
    Customer service and implementation of.services were.always messed up.

    Advice to Management

    Get rid of Rich McBee.

  8. "National senior channel manager"

    StarStarStarStarStar
    Former Employee - Interim Sales Manager in Addison, TX
    Former Employee - Interim Sales Manager in Addison, TX

    I worked at Mitel Networks (Less than a year)

    Pros

    Global stable company that offers a variety of services

    Cons

    No opportunity for upper mobility


  9. Helpful (3)

    "Great Company if your Canadian"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Mesa, AZ
    Former Employee - Software Developer in Mesa, AZ
    Doesn't Recommend
    No opinion of CEO

    I worked at Mitel Networks full-time (More than 10 years)

    Pros

    My management team in the US was awesome. My coworkers were the best. Everyone worked as a team. Work was challenging sometimes difficult but usually very rewarding.

    Cons

    Company focus always seems to change. Rather than work to become proficient at one thing, the company seems to dive head first into something new at the expense of the other parts of the business that actually pays the bills. This results in staff reductions and loss of knowledge experts. The quality of the other products begins to suffer as both new development and customer support grinds to halt.

    Advice to Management

    Constant outsourcing of jobs is not going to keep the bottom line sustainable. Cheaper labor might save money but does not provide for improved product performance or product enhancements.


  10. Helpful (1)

    "Good old boy club"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Sales Manager
    Former Employee - Regional Sales Manager
    Doesn't Recommend
    No opinion of CEO

    I worked at Mitel Networks full-time (More than a year)

    Pros

    I loved my clients and enjoyed my job.

    Cons

    Department was shuffled around constantly, new bosses quarterly, execs had no clue, corrupt management and execs in NYC

    Advice to Management

    Get a handle on your organization from the top down!


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