Model N Reviews | Glassdoor

Model N Reviews

Updated August 14, 2017
83 reviews

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83 Employee Reviews

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Pros
  • Collaborative culture with good work/life balance and core values (in 24 reviews)

  • Give good flexibility for work from home (in 15 reviews)

Cons
  • The work environment for some departments is okay but overall it is not a company that has a good work life balance (in 13 reviews)

  • Limited career growth options in QA track (in 8 reviews)

More Pros and Cons

  1. "Friendly environment with accessible top management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Redwood City, CA
    Current Employee - Anonymous Employee in Redwood City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Model N full-time (More than a year)

    Pros

    Great product with huge market potential
    "Whos-who" of LS and HT industry as customers
    "Healthy" balance sheet with lots of cash
    SaaS strategy to grow the business
    Nice perks with an opportunity to participate in growth/profits through a variety of programs, including Company bonus , ESPP participation, RSUs

    Cons

    Need to have a robust quality department to thoroughly test the product(s) before the release

    Advice to Management

    Need to diversify the business - more products, international presence, wider customer-base etc.


  2. Helpful (3)

    "Refreshing and Empowering"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Product Manager in Redwood City, CA
    Current Employee - Senior Product Manager in Redwood City, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Model N full-time (More than 3 years)

    Pros

    The companies core values says it all. DARE. You can read about it on the company website. People are super nice and respect each other. No jerks here. You have the freedom to execute with clear goals. Great mentorship and company believes in investing and training employees often and per need. Lots of fun events and beer bashes and happy hour. Fantastic gym with showers and towels and group classes free!

    Cons

    Management could do a better job of sharing their vision and future initiatives. Company has a lot of new initiatives so there is experimentation in processes and tools etc which leads to some chaos now but should stabilize in the near future.
    Monetary compensation is barely market to slightly below market. Stock compensation is no where near industry standard.

    Advice to Management

    Please hire people who have done this over and over who can find problems promptly and are not fearful of speaking their mind.
    Communicate coherently and artfully.

  3. Helpful (1)

    "Hard working and dedicated staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Redwood City, CA
    Former Employee - Anonymous Employee in Redwood City, CA
    Recommends
    Positive Outlook

    I worked at Model N full-time

    Pros

    Management strategy is headed in the right direction. Infusion of new leadership with existing management is driving ModelN forward delivering better customer value and employee stability.

    Cons

    Salary expectations are in the midrange. Work life balance exists with a high sense of urgency on a daily basis. For exempt employees this is a 6 day week career with high expectation to deliver daily.

    Advice to Management

    Focus on process improvement and work flow procedures with inter-department SLAs to establish expectations. Employees are working fast and hard - without increasing efficiencies - anticipate employee burn-out.


  4. Helpful (1)

    "Great Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior QA Engineer in Redwood City, CA
    Current Employee - Senior QA Engineer in Redwood City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Model N full-time (More than 5 years)

    Pros

    -Great People
    -Friendly Environment
    -Flexible Work Hours
    -Fun Place to work

    Cons

    Slow growth path..in small team, not across the company though

    Advice to Management

    Come up with growth path for small teams


  5. Helpful (4)

    "Terrible culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Redwood Shores, CA
    Current Employee - Software Engineer in Redwood Shores, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Model N full-time (More than a year)

    Pros

    Good to work there when you are specialized in Enterprise Software technologies such as Salesforce.com. It's apparently a great place to learn about the US healthcare system. It is an ok place for a beginneer engineer who wants to learn about the enterprise software and software consulting world.

    Cons

    Most employees have a "can do" attitude but often lack perspective on how things can work in the rest of the industry - and hence usually have poor performance while being convinced of the opposite. I had the feeling that most employees - except the few "heroes" - were totally scared of middle and senior management - no one wanted to make decisions or feel accountable for anything.


  6. Helpful (4)

    "House of cards praying for sunshine"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in San Francisco, CA
    Current Employee - Senior Director in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Model N full-time (More than a year)

    Pros

    Smart and charismatic CEO (his execs though seem not to respect him behind his back).
    Some good people (but not at senior levels
    Professional employees for the most part.
    Friday lunches /calls at HDQ.

    Cons

    Lousy senior management.
    Highly political even at the relatively junior level/mid level.
    Lousy products. Most have a DIY feel.
    Work life balance is non-existent and mundane/lousy tasks in plenty. Very long hours each day and most week-ends with management not even showing appreciation (i.e. it is expected).
    Sales: poor; (on the bright side this means customers are possibly too smart to get fooled.)
    Poor delivery.
    State of flux. Recently a few senior level people (sr. Director and above) left the company despite having just been promoted.
    Facade: pro-people but reality is way different.

    Advice to Management

    Stop producing vaporware. Make real products.
    Face the reality of your political environment, reward collegiality.
    Get rid of current senior management.


  7. "Anonomous"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Redwood City, CA
    Current Employee - Anonymous Employee in Redwood City, CA
    Doesn't Recommend
    Approves of CEO

    I have been working at Model N full-time (More than a year)

    Pros

    Good pay for my job and easy hours and job

    Cons

    I have to do more work now

    Advice to Management

    Keep up the good work

  8. Helpful (5)

    "Good learning experience but company culture has changed for the worse and company is not stable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in San Francisco, CA
    Former Employee - Manager in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Model N full-time (More than a year)

    Pros

    Recognition of ideas and thought, ability to work closely with Product and Professional services teams, good team collaboration, culture was close knit until the IPO and now there's no culture

    Cons

    Poor Strategic Management, Company tried to change culture by hiring folks from Consulting industry but never paid attention to the dramatic cultural shift that happened. Processes changed from normal to over-engineering making it difficult to get work done. Company hired too many higher level folks in Management who do not know anything about the product, resulting in a deadly spiral, competition has heated up and Customers are not happy because of pushy company management.

    Advice to Management

    Get rid of all the fat at the top of the organization, reduce the # of levels in the company, make it more flat. Software companies should have more engineers and less managers, let creativity thrive and do not stop innovating.


  9. Helpful (1)

    "Good company with a lack of foresight and execution model."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Member of Technical Staff in Redwood City, CA
    Current Employee - Senior Member of Technical Staff in Redwood City, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Model N full-time (More than 5 years)

    Pros

    Work-life balance and the people

    Cons

    Outdated technology, excessive off-shoring, middle management clueless on how to address product issues, buggy product affecting sales numbers, high attrition and low employee satisfaction ratings.

    Advice to Management

    Accept and acknowledge the real issues facing the company and take concrete steps to address them.


  10. Helpful (3)

    "Mismanaged company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Model N full-time (More than a year)

    Pros

    Most people are good to work with

    Cons

    No 401K match
    Horrible vacation policy. Effectively you start working at Model N with about 10 days
    No sick days
    Nitpicky expense reimbursement policy
    Expense reports take 2-3 hours to complete due to convoluted process

    Advice to Management

    Get your act together. Listen to your customers and stop developing code in a box. Plan your sales and execute. Dont be afraid to take the road less traveled


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