Modus Hotels Reviews in Washington, DC | Glassdoor

Modus Hotels Washington Reviews

5 reviews

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Washington, DC

4.4
Star Star Star Star Star
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Aaron Katz
3 Ratings

5 Employee Reviews

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  1. "Modus Hotels!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Company culture is actually here
    Focus on work life balance
    Focus on development and training
    Properties are consistently ranked well on TripAdvisor - culture is felt at all of the properties
    Smaller company (that is growing with new development projects and hotel opening) if you're looking for that - you have an opportunity to make a difference and learn from some pretty experienced leaders.

    Cons

    Like every other hotel company, some of the properties are in need of a refresh and there are days where it can get crazy, but it's very manageable with the great service culture the company has.

    Advice to Management

    Continue to emphasize on culture. Keep ensuring leaders are available for facetime and open for questions.

    Modus Hotels Response

    Sep 2, 2016 – Sr. Director, Training, Communication, and Culture

    We appreciate your taking the time to write this very helpful review. I noticed that the word "culture" came up several times; our colleagues are the true creators of our culture so thank you for ... More


  2. Helpful (1)

    "Thumbs up for Modus"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Ambassador in Washington, DC
    Current Employee - Guest Service Ambassador in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I have been with Modus/RIver Inn for about 5 months and I love working here. Right out of the gate, my experience was positive. Our fabulous HR Manager was warm and friendly, even in the initial email inviting me for an interview. Usually you get a typical "give me some available dates" email, but she was funny, genuine and personal and that made me feel like they were excited to meet me. The interview process was more of the same with the different managers I met. It was conversational- not full of predictable interview questions and again, made me feel like they were interested in who I am as a person, not just another resume. My managers, Neal and Jackie, are also amazing. So is the GM. The training process was thorough and now that I have a firm grasp on my position, we are talking about ways that I can do more here to learn and grow. I'm optimistic about my future here.

    Cons

    The cons are mostly building related. Crazy HVAC system, older rooms etc. We make up for it with great service though.

    Advice to Management

    Keep up the good work.

    Modus Hotels Response

    May 25, 2016 – Sr. Director, Training, Communication, and Culture

    Thank you for your thoughtful and thorough feedback. I'm so happy to hear that your interview and onboarding processes were personalized. We aim to hire spirited individuals (like you!) who can truly ... More


  3. Helpful (1)

    "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Supervisor in Washington, DC
    Current Employee - Guest Service Supervisor in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Modus Hotels (More than a year)

    Pros

    I have been with the company for two years and they have treated me as family. This company actually cares about you and your future. They have helped me grow my career in the industry.

    Cons

    I can not think of many cons. Working for a hotel does have its inherent cons, such as long sporadic hours.

    Advice to Management

    Keep up the good work and continue to take care of us all.

    Modus Hotels Response

    May 25, 2016 – Sr. Director, Training, Communication, and Culture

    Thank you for taking your valuable time to share your feedback. At Modus, we strive to create a true learning environment where our team can develop and thrive. Our people are our greatest asset, and ... More


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  5. "Better than most but there's always room for improvement!!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC
    Recommends
    Positive Outlook

    I have been working at Modus Hotels full-time (More than 3 years)

    Pros

    Co-Workers make the job easy , the pay is just about average for hotels in Downtown DC, there plenty of advancement opportunities. As an agent you are empowered to make decisions that best fit the situation , rather than feeling helpless. Everyone in any department is willing to share knowledge and encourage you to develop your skills. Managers are always present but never hovering.

    Cons

    Benefits are costly, even with employer contribution, pay is average, scheduling can be an issue it is always changing. Managers will sometimes play favorites with promotions.

    Advice to Management

    Increase opportunities for employees who have impeccable history to advance. Not the old " While we like to promote from within , we really don't like to do so within the same property" Making sure that every front desk at every property has 2 persons on the evening shift instead of one would also be helpful.. Performance evaluations should be done in a timely manner along with rate increases, this should be done automatically without prompting from the employee.


  6. "Fun work environment, professional leaders."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Washington, DC
    Former Employee - Manager in Washington, DC
    Recommends
    Neutral Outlook

    I worked at Modus Hotels full-time (More than 5 years)

    Pros

    We have the independence to run our departments as needed. There is not a lot of red tape, which is great for assertive leaders. There is a feeling of comradery among the team that I have never experienced in another hotel.

    Cons

    Upper management is spread thin

    Advice to Management

    Communication could be improved


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