Mohonk Mountain House Reviews | Glassdoor

Mohonk Mountain House Reviews

Updated July 17, 2017
22 reviews

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3.6
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Albert Smiley
8 Ratings

22 Employee Reviews

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  1. "Great Summer Job, nice atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mohonk Mountain House part-time (More than a year)

    Pros

    Beautiful place, pay was decent

    Cons

    A bit rigid in terms of dress code etc


  2. "I did not like working there."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SPA in New York, NY
    Former Employee - SPA in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mohonk Mountain House part-time (More than 5 years)

    Pros

    There are not a lot of other large employers in the area.

    Cons

    They became very corporate and where only interested in profits.

  3. "Outdated management style of yesteryears , below living wage standards"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Services in New Paltz, NY
    Current Employee - Guest Services in New Paltz, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Mohonk Mountain House part-time

    Pros

    People say, it's the people, and the beauty surroundings. But those are personal, subjective views unrelated to the working conditions and business practices and management. The only pro is a paycheck to pay a bill or two. Ideal for students with trust funds, retiree's with pensions and housewives.

    Cons

    Unlivable pay wages. Considering it's 2017, Many of senior level managers, have held the same position for decades and are stuck in dead end jobs with outdated ideas of what is normal in todays workplace. If you have little life and work experience it's hard to notice the vast imbalances. Guest Services is the worst department along with the pay structure which makes no logical business sense unless you're greedy. There's a so called "gratuity" which is categorized for accounting purposes as "administrative fee". Without that, wages are $4.90. However, combined wages and fee's cannot be lower than $9.75 or whatever the minimum wage is in New York. How they get away with it is beyond me. Managers lie. HR lies. This is not a trustworthy company from my experience. Absolutely no future growth, People remain in their positions until they die. Majority take pride in working in as a manager for 30 years and/or just doing a low level job for 10 years. If you have ambition, this is not the place to work. You'll get sucked in and dragged down. Oppressive working conditions, draining, emotionally and mentally and physically harmful if you're not accustomed to repetitive task, writing on paper and punching holes and placing in binder. No system to improve processes and productivity and management doesn't care. The lack of quality skilled employees, combined with poverty driven wages, makes for frustrating service to guest who are mainly, high functioning, demanding, with discriminating taste and no patience for outdated protocol, procedures and processes. All it does is presents guest with the opportunity to write bad online reviews or even worse, employee's who write bad reviews.

    Advice to Management

    No advise. Besides what is the likelihood of management even reading the reviews?


  4. Helpful (1)

    "great pay, no personal life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in New Paltz, NY
    Current Employee - Server in New Paltz, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mohonk Mountain House full-time (More than a year)

    Pros

    - good pay for the amount of work needs to be done

    Cons

    - a lot of drama in the dining room
    - management is not getting properly trained while being promoted (captains)


  5. Helpful (1)

    "Aesthetician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Incredible place to work, great benefits, friendly environment

    Cons

    Parking is far especially during the snowy trek. Seniority rules all in the spa

    Advice to Management

    Be more honest about how little you'll be booked when you're brand new in the spa.


  6. Helpful (1)

    "Administrative Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in New Paltz, NY
    Former Employee - Administrative Assistant in New Paltz, NY
    Recommends
    Positive Outlook

    I worked at Mohonk Mountain House full-time (More than 10 years)

    Pros

    Beautiful property and location
    Employees are able to use some facilities

    Cons

    Lower pay scale than average in hospitality industry
    Difficult to advance to higher positions

    Advice to Management

    Treat all employees with respect


  7. Helpful (1)

    "Great Divide"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Opportunity to work in a historic property located in a beautiful setting. Employees work super hard, everyone helps each other out and it's a great place to learn if you are looking to grow in the hospitality field. All the service managers are wonderful persons who try their best to train you and do become your friends.

    Cons

    Lack of communication between administration and managers. HR needs major changes, there is a lot of favoritism. Not everyone is treated the same, some have issues overlooked while others are terminated for being late a couple of times. There is very little flexibility for employees considering how difficult it is to get up there at anytime during the year. Senior management should be more involved in what their HR person is doing and start keeping an eye on him.

    Advice to Management

    Provide a shuttle from New Paltz to the hotel four times a day for guests and employees. Managers should be able to make the final decision on their employees and not HR. Anyone that works more than fourteen hours on their feet should not be allowed to leave the premises, it is a safety hazard. If it were a normal setting it's still dangerous but the fact that it's up on a mountain top makes it extremely dangerous for an exhausted person to drive down after a long shift. They haven't been sued yet but I wouldn't be surprised if someone did.

  8. Helpful (1)

    "Nice and Pretty"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good starting pay, lots of employee recognition programs, beautiful grounds to work on, many opportunities to move up in job

    Cons

    Must walk up very steep hill to get to work, very difficult to drive to work during a snow storm, wealthy clientele with VERY high expectations, limited summer vacation time due to its peak season.

    Advice to Management

    Employee retention was a constant issue in some departments. The average new hire would last 2 years due to the fact that many of them are students. Work on trying to keep theses new college graduates or seek out students who are studying in the recreation/resort management fields to hire.


  9. "Twisting and turning"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SPA Attendant in Monroe, NY
    Current Employee - SPA Attendant in Monroe, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Mohonk Mountain House part-time (Less than a year)

    Pros

    Beautiful scenery, diverse crowed, and benefits.

    Cons

    They lie constantly, I applied for a full time position and was told I got the job, but they hired me for only part time. Reaping me of benefits and vacation time. They pay worse than mcdonalds, and they don't care about their employees cause they can "just replace and carry on"

    Advice to Management

    You should treat your employees second best to the guests. The higher up management takes buerocracy to a new level.


  10. Helpful (1)

    "Server Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Mohonk Mountain House part-time (More than 3 years)

    Pros

    Beautiful scenery, family like staff. It was always a pleasure working during the holidays, whenever things got busy there was always a helping hand nearby!

    Cons

    Unfortunately there were some issues with senior management, many times the workers felt unappreciated and overworked.

    Advice to Management

    Communication and better recognition of good work is necessary


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