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Money Management International Reviews

Updated February 7, 2018
112 reviews

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2.3
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Ivan L.Hand, Jr.
54 Ratings

112 Employee Reviews

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Pros
  • Helping people, we do have good management and coworkers, everyone does the best they can with all we are expected to do (in 15 reviews)

  • decent work from home wage, M/D/V benefits with PTO (in 6 reviews)

Cons
  • It is a non profit and depends on government funding (in 10 reviews)

  • no room for advancement, low salary and disappointing raises (in 6 reviews)

More Pros and Cons

  1. Helpful (1)

    "Housing Counselor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Housing Counselor in Sugar Land, TX
    Former Employee - Housing Counselor in Sugar Land, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good atmosphere, management good, very fair

    Cons

    lengthy training, late hours, more space

    Advice to Management

    Good


  2. Helpful (3)

    "not non-profit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Fort Worth, TX
    Former Employee - Manager in Fort Worth, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Money Management International full-time (More than 10 years)

    Pros

    You're helping people keep their homes, buy homes, get out of debt, get educated, in general if you're committed to your job you are truly helping people.

    Cons

    There are more chiefs than indians, with each merger the company became more unstable and financially in trouble. Managements concern with the budget became paramount over concerns with staff or our clients. We were doing the job of two to three people to "cut the budget" of lower end management instead of getting rid of redundant upper management.

  3. Helpful (1)

    "Horrible place"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Money Management International full-time

    Pros

    Can't think of any pros

    Cons

    Bad environment, no room to grow. Does not care about employees


  4. Helpful (3)

    "Counseling"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Counselor in Sugar Land, TX
    Former Employee - Counselor in Sugar Land, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Money Management International full-time (More than 8 years)

    Pros

    The idea of helping people is good.

    Cons

    The idea of helping people has turned into a sales pitch! The downside are many: low pay for those that are not upper management, too many director levels and above making outrageous salaries! Lack of advancement and raises. Very poor management of doing the exact same thing for several years as the industry has changes without keeping up. Too much management without the credentials (degree) to be able to manage efficiently and effectively. This leads to less customers, leading to layoffs! Year after year people are let go only due to poor management. A sinking ship!!!!


  5. Helpful (1)

    "Happy Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great co-workers worked as a team

    Cons

    No complaints, will recommend friends and family

    Advice to Management

    No suggestions at this time


  6. Helpful (4)

    "Housing counselor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Housing Counselor
    Current Employee - Housing Counselor
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Money Management International full-time (More than 10 years)

    Pros

    Work at home. Provides a valuable service.

    Cons

    Micromanage, micromanage, micromanage. Workload is extremely overwhelming because of massive layoffs. We are expected to work 3 peoples jobs and still meet goals that have not changed even though we have less than half of the employees we had in the past. Constantly being questioned by management even if you are a employee meeting goals and working as hard as anyone can. Clients are not the priority any longer even though management pretends they are. The most important thing is money no matter the cost. Counselors have to deal with clients being frustrated and irrate from being on hold so long and not being able to get in touch with anyone. Raises? What is that? Haven’t had one in at least 7 years.

    Advice to Management

    Open your eyes. Even your managers who are offered the option to move down to a counseling position or be laid off would rather be unemployed than work as a counselor. It was truly the most rewarding position with the company in the past. We are now treated as robots, expecting to be available all the time without even taking a breath after being on the phone for hours. Your counselors left are tenured employees. we know what we are doing. We are only human working under impossible circumstances. We are being disrespected by being micromanaged and blamed for not answering enough calls when everyone knows it’s imposssible with the lack of employees. We are not slackers. Treat us like we aren’t. Take a walk in your counselors shoes and try to imagine working under such stress of being questioned by your boss daily, trying to help clients to the best of your ability but without even being able to tell them they can call us back if they need additional help. We are extremely burnt out. If all your managers do each day is monitor the ques and call down counselors for ridiculous things, then lay them all off and please keep counselors. You all could also take a pay cut if you really cared about MMI and it’s survival. Our president is the highest paid of all services as president. We’re talking high upper 6 digits. It’s embarrassing. Way too top heavy with ridiculous salaries for a non profit. Meanwhile the counselors who bring in the revenue are working under extreme stress (mostly from management micromanaging) and feeling exhausted and beat down.


  7. "Support Counselor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Baton Rouge, LA
    Current Employee - Anonymous Employee in Baton Rouge, LA
    Neutral Outlook
    No opinion of CEO

    I have been working at Money Management International full-time (More than 8 years)

    Pros

    Helping people, we do have good management and coworkers, everyone does the best they can with all we are expected to do.

    Cons

    You worry about layoffs and then more work.

    Advice to Management

    Keep staff updated on business and try to find time off phone to prevent errors.

  8. Helpful (4)

    "Fired with no warning and no write up . This company has no compassion for the employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Counselor in Sugar Land, TX
    Former Employee - Counselor in Sugar Land, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Money Management International full-time (More than 10 years)

    Pros

    I enjoyed and loved my job assisting client to get out of debt. I provided excellent customer service on every call made. 100 Quality Service

    Cons

    The Management Team from Louisiana doesn't have any working relationships with the few support counselors left in Sugar Land. Very SAD.

    Advice to Management

    Build a rapport with the employee first. Don't let a valuable employee who has been employed over 15 years be terminated without taking the time out to listen Coach,Train and Development based on the way the Louisiana office processes.
    Clients feedback on how the counselor treated them should speak volumes. Especially if the employees has a proven record of providing quality service to the clients. Everyone knew me and love me in Sugar Land and its unfortunate it had to end. I was preparing for retirement.


  9. Helpful (2)

    "Sinking Ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Money Management International full-time

    Pros

    There are no pros for this dump.

    Cons

    I have worked for Clearpoint Credit Counseling Solutions before this company merged with it. Company operated in a dying industry which lead to hundreds of layoffs every year. Massive layoffs usually happen right before Christmas and at the beginning of the year. Company has been downsizing every time for more than a decade straight. Management and managers hold no accountability for anything at all. Pay increase is only about 3% that happens mostly every 2 years. Worst company I have ever worked for.

    Advice to Management

    Fire yourselves


  10. "Counselor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Counselor in Phoenix, AZ
    Current Employee - Counselor in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Money Management International full-time (More than 10 years)

    Pros

    Excellent work/life balance, generous pto and sick time, stable hours

    Cons

    Very little growth potential, raises very rare


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