MoneyGram International Reviews | Glassdoor

MoneyGram International Reviews

Updated February 2, 2019
384 reviews

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3.1
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MoneyGram International CEO Alex Holmes
Alex Holmes
88 Ratings

Employee Reviews

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Pros
  • "Good work/life balance with above average time off and 401k benefits" (in 23 reviews)

  • "Great people, well located office" (in 24 reviews)

Cons
  • "Poor work/life balance, moderate turn-over" (in 10 reviews)

  • "Upper management is newer and has been extremely involved in very low level details of projects" (in 18 reviews)

More Pros and Cons

  1. Featured Review

    "Great job, good pay and nice benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Compliance Officer in Akron, OH
    Former Employee - Compliance Officer in Akron, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at MoneyGram International full-time (More than a year)

    Pros

    Compensation, PTO, flexible schedule, work from home

    Cons

    The position requires frequent travel


  2. Helpful (1)

    "*THE WORST*"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Compliance Analyst in Frisco, TX
    Former Employee - Compliance Analyst in Frisco, TX
    Doesn't Recommend
    Negative Outlook

    I worked at MoneyGram International full-time (More than a year)

    Pros

    Leaving at the end of the day.

    Cons

    This role is 99.9% data entry, leaving almost no room for actual investigation. Of most importance to management is productivity. NUMBERS, NUMBERS, NUMBERS. In order to meet the rigid productivity expectations, you are forced to cut corners, never take breaks, and work long hours. Forget due diligence! Forget investigating or analyzing! This is an extremely toxic work environment with no end in sight. There is blatant favoritism, bullying, and retaliation by the management team. Only the favorites (those who don’t challenge the status quo and often have no actual interest or proven history of investigating) are acknowledged and occasionally given other tasks and projects. You could easily go an entire week with no human interaction. It’s maddening! All you hear is the deafening sound of silence, computer clicks, and the managers either whispering or cackling amongst themselves. There are no meetings, no emails (aside from the daily productivity reminders), no discussions of current cases or AML/fraud trends, no learning opportunities, and absolutely no other tasks aside from getting through as many cases as possible. EVERY. SINGLE. DAY. If you love copying and pasting and being ignored all day, every day, and have no interest in investigating, then this is the job for you! Frankly, I wouldn’t wish it on my worst enemy.

  3. Helpful (3)

    "Wonderful co-workers, poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Minneapolis, MN
    Former Employee - Anonymous Employee in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MoneyGram International full-time (More than 10 years)

    Pros

    Dedicated, hard working, knowledgeable, helpful, caring team members. Some team members and relationships with people I worked with a pleasure to go to work.
    They pay well and they know why they do.

    Cons

    Management say they care and are only trying to help you succeed when in reality they are only looking out for themselves. They stopped caring about their employees and customers. There is little to no recognition for hard work anymore, only micro managing and pointing out any errors no matter how small.
    Very little advancement opportunities any more, they get rid of the dedicated, knowledgeable long time employees to hire new at a lower wage. Management can't figure out how a budget works. Every year there's a hiring freeze, layoffs or eliminating contractor work due to over budget. The only way to get promotions any more is by throwing colleagues under the bus in hopes of receiving an open position. How can you be a manager or supervisor when you do not know the job you are responsible for?

    Advice to Management

    Learn job functions you are responsible for. Treat your long term dedicated employees like valuable members of the company, instead of like replaceable workers. Communicate and be honest with your employees.


  4. Helpful (2)

    "Awful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Transaction Specialist in Saint Louis Park, MN
    Former Employee - Transaction Specialist in Saint Louis Park, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MoneyGram International full-time (More than 10 years)

    Pros

    Vacation time, location, building is very clean, plenty of parking, near great shopping.

    Cons

    Management micro manages everything you do and points out your errors and never your good accomplishments

    Advice to Management

    Trust in your staff, stop making them feel last then


  5. Helpful (1)

    "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MoneyGram International full-time

    Pros

    Management listened and bought in to employee initiative.
    Ability to move up.

    Cons

    If you want a life long career here up to VP level or high you'll have to move to Dallas or Frisco.

    Advice to Management

    Keep it up.


  6. Helpful (5)

    "Instructional Designer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at MoneyGram International full-time (Less than a year)

    Pros

    nice location to work at.

    Cons

    high turn-over and no opportunity for advancement

    Advice to Management

    retire


  7. Helpful (6)

    "Deceptive, Unethical, Poorly Managed, No Sense of Direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Partner in Frisco, TX
    Current Employee - Business Partner in Frisco, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at MoneyGram International full-time (More than 3 years)

    Pros

    Free coffee and clean office space. There are a lot of knowledgable employees who care and want to contribute toward returning the company to profitability. Compensation is somewhat competitive.

    Cons

    There is no communication from the EC or Sr. Leadership. It seems like corporate strategy consists of bullet points someone wrote down on a cocktail napkin while onsite at a competitor for an interview. There is no communication, collaboration, or prioritization. There is also no work demand management. The result is there are a hundred #1 priorities and the only items that get attention are owned by the person that yells the loudest. Employee engagement, career growth opportunity, and support are non-existent. It is as if the company bought a Delorean with a preinstalled flux capacitor, went back to 1985, and removed support for flexible work schedules and remote work opportunities. Teams are called out if they don't have people in seats from 9-4:30 everyday, resulting in monitoring of badge reader reports!

    Advice to Management

    Engage your employees, listen to their ideas, communicate your clear and achievable objectives, prioritize work, manage demand for available resources or adjust resources to accommodate demand. Communicate and be honest!

  8. Helpful (4)

    "manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MoneyGram International full-time (More than 8 years)

    Pros

    So many great people to work with

    Cons

    Stopped caring about employees and customers, Got too greedy


  9. "Ops Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Recommends

    I worked at MoneyGram International full-time (Less than a year)

    Pros

    Specialized training, good work–life balance, nice work enviroment.

    Cons

    There are no options to grow up


  10. Helpful (4)

    "A Sinking Ship - Steer Clear"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Minneapolis, MN
    Former Employee - Anonymous Employee in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MoneyGram International full-time (More than 3 years)

    Pros

    The dedicated, hard working people who still remain employed under a this turbulent leadership.

    Cons

    Leadership has taken the human aspect out of their culture. There is little to no recognition for hard work and have stripped away any work/life balance the organization once had. Work from home is no longer an option and they have enforced core hours of 9am-4:30. Not a place to be if you're looking for positive, flexible, and encouraging, culture with opportunities for advancement.

    Advice to Management

    As the layoffs continue and the hard-working employees you still have are unappreciated and ignored, you'll continue to lose talent. But then again, maybe that's what you're trying to accomplish.