MoneyGram International Reviews | Glassdoor

MoneyGram International Reviews

Updated May 22, 2017
289 reviews

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2.9
Star Star Star Star Star
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MoneyGram International CEO Alex Holmes
Alex Holmes
40 Ratings

289 Employee Reviews

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Pros
  • Work-Life Balance - opportunity to work from home, as appropriate (in 15 reviews)

  • A lot of great people works there, even the upper management (in 18 reviews)

Cons
  • Upper Management didn't care about employees once the move of HQ happened (in 17 reviews)

  • Long hours, lack of communication, temps are paid better than full time perm employees (in 8 reviews)

More Pros and Cons

  1. Featured Review

    "The future is bright"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The recruitment process was efficient, Moneygram was impressively quick to make decisions. Onboarding process was quick and easy.
    Culture is positive and forward looking. Of course, there are problems to be solved but the company is aware and pragmatic about solving them.

    Cons

    A little staid and old-school.

    Advice to Management

    Keep shaking things up


  2. "Streefree"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Auditor in Dallas, TX
    Former Employee - IT Auditor in Dallas, TX

    I worked at MoneyGram International (More than a year)

    Pros

    great management and team work. Work environment is pleasant.

    Cons

    Time off not too many time off.


  3. Helpful (2)

    "Great place to work, culture can be difficult"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Dallas, TX
    Current Employee - Director in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MoneyGram International full-time (More than 5 years)

    Pros

    Management gives autonomy in your job. Executive leadership trying to increase communication efforts and cares. A lot of new and talented people coming in.

    Cons

    Culture of keeping things secret and throwing under the bus. While not career damaging and mostly just frustrating a lot of people working towards making it better and it's noticeable. Still some organizational challenges from the amount of restructuring overseas and to Dallas.

    Advice to Management

    Transparency while getting better can improve, but realize challenges with the size of the organization.


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  5. "Finance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at MoneyGram International full-time (More than 5 years)

    Pros

    Flexible hours and friendly co-workers for the most part.

    Cons

    No good benefits.
    Favoritism not to the best workers, but best smiles.
    Management don't know how to manage.
    Errors and horrors on results.

    Advice to Management

    New owner, review stuff very well and determine who really knows their job.
    Keep the hard workers, not the lazy ones.


  6. Helpful (5)

    "Short term jobs with acquisition in fall"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Director in Dallas, TX
    Former Employee - Senior Director in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at MoneyGram International full-time (More than 3 years)

    Pros

    Compensation was reasonable but not structured. Benefits/PTO/Holidays were good.

    Cons

    Way too much politics and "favorites." Lots of hard workers carrying the load for the others. Annual merit increases not based on results, very subjective. Managers didn't manage incompetent employees. HR area is in turmoil.

    Advice to Management

    Wait until you see how the new Chinese management changes the culture. Big changes coming for slackers.


  7. Helpful (1)

    "Compliance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Brooklyn Park, MN
    Former Employee - Anonymous Employee in Brooklyn Park, MN

    Pros

    A lot of good employees. Friendly.

    Cons

    Too many managers who do not know how to manage.


  8. Helpful (2)

    "Nice coworkers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Partner Servicing Specialist I in Brooklyn Center, MN
    Former Employee - Partner Servicing Specialist I in Brooklyn Center, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at MoneyGram International full-time (More than a year)

    Pros

    Good coworkers, everyone strove to help or teach others.

    Cons

    No company loyalty and the company laid off 5000+ people

    Advice to Management

    Preserve people over the bottom line. Too big corporate values.


  9. Helpful (2)

    "Sales Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX

    I worked at MoneyGram International full-time (More than 3 years)

    Pros

    Company has operations throughout the globe.

    Cons

    Everybody works in silos. Lacking a culture of bringing people together.

    Advice to Management

    Hire a Culture Officer to help create a more inclusive environment.


  10. Helpful (2)

    "They deserve less than 1 star"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in New York, NY
    Former Employee - Sales in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MoneyGram International full-time (More than 10 years)

    Pros

    Non-leadership staff primarily consists of great people. They are dedicated, hard working people that care about their clients/agents.

    Cons

    Terribly poor leadership at all levels. Management promotes and protects lazy, cancerous employees for two reasons: they stroke management's ego or because of "special favors".

    Advice to Management

    Ant Financial or Euronet - you need to clean house, replace all of the leadership and remove the cancerous employees.


  11. "Moneygram agent"

    Star Star Star Star Star
    Current Employee - Money Gram Agent in Miami, FL
    Current Employee - Money Gram Agent in Miami, FL

    I have been working at MoneyGram International full-time (More than 3 years)

    Pros

    I worked with lots of client I'm good with customers

    Cons

    They don't give luch brake and and the owner will yell at me too much

    Advice to Management

    All I can say it's that I'm good at customer service hope you let me give it a try thanks


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