MoneyGram International Reviews | Glassdoor

MoneyGram International Reviews

Updated March 20, 2017
62 reviews

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MoneyGram International CEO Alex Holmes
Alex Holmes
13 Ratings

62 Employee Reviews

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Pros
  • Work-Life Balance - opportunity to work from home, as appropriate (in 15 reviews)

  • A lot of great people works there, even the upper management (in 18 reviews)

Cons
  • Upper Management didn't care about employees once the move of HQ happened (in 17 reviews)

  • Long hours, lack of communication, temps are paid better than full time perm employees (in 8 reviews)

More Pros and Cons

  1. Helpful (1)

    "They deserve less than 1 star"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in New York, NY
    Former Employee - Sales in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MoneyGram International full-time (More than 10 years)

    Pros

    Non-leadership staff primarily consists of great people. They are dedicated, hard working people that care about their clients/agents.

    Cons

    Terribly poor leadership at all levels. Management promotes and protects lazy, cancerous employees for two reasons: they stroke management's ego or because of "special favors".

    Advice to Management

    Ant Financial or Euronet - you need to clean house, replace all of the leadership and remove the cancerous employees.


  2. "Contractor - Treat People Like Garbage"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Contractor in Minneapolis, MN
    Former Contractor - Contractor in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MoneyGram International as a contractor (Less than a year)

    Pros

    Beautiful facility, interesting work, some good people

    Cons

    Most coworkers not friendly, not much in way of teamwork, or direction

    Advice to Management

    Management sucks amateur, passive agressive, useless leadership...told the guy before me was "set up for failure"...who does this?..little to no feedback on my work then after three months told to leave same day..no reason given..manager never even talked to me..their equally amateurish affiliated contracting company Keyot same..stay away from them both..mickey mouse operations both


  3. Helpful (2)

    "Project Coordinator/Jr. Project Manager"

    Star Star Star Star Star
    Former Employee - Project Coordinator/Junior Project Manager in Minneapolis, MN
    Former Employee - Project Coordinator/Junior Project Manager in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    I liked the people I was working with at the time and enjoyed the relaxed dress code.....that is about it.

    Cons

    Management was awful! Constant changes. I didn't ever receive any formal training on the SDLC (software development life cycle) that I was operating in. There was very little mentorship and opportunity for growth. Although I was in a contract for hire position, I never felt that my manager treated me as a full time employee and had no intention of bringing me full time. He told me on multiple occasions, "If I have to do more work on your behalf, you will come to find that isn't a good thing." None of the Project Managers enjoyed any of their managers from what I knew. It also made a lot of people uneasy that there were constant layoffs. Very little transition documentation as well, which made it difficult to pick on projects mid life cycle.

    There were ares of the company that didn't have the issues that the PMO had, but for the most part if you are going into the PMO as a Project Coordinator/Project Manager be ready to be frustrated at things you take heat for that are out of your control.

    Advice to Management

    Spend more time with/improving your Project Managers and not trying to fix a process that isn't broken.


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  5. Helpful (1)

    "Torturous Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Minneapolis, MN
    Former Employee - Anonymous Employee in Minneapolis, MN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at MoneyGram International full-time

    Pros

    Still some great people - though getting to be fewer and fewer

    Cons

    Company is run by a bunch of money grubbing bullies with no actual respect for or interest in the company or its employees.

    Advice to Management

    Clean house. Hire people who actually have a vision for the line of business and can muster at least a modicum of respect for the employees.


  6. Helpful (1)

    "POOR - HR & Senior Leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The offer average salaries, nothing special.

    Cons

    Poor senior leadership - they lack vision and have no "true leaders". They promote "Yes-man" mentality people in middle management positions. They fire or force out talented individuals because the week leaders are threatened by them.

    HR is biased and plays favorites.

    Advice to Management

    1) Investors should demand a replacement of the entire board of directors. 2) All VP should be replaced. 3) Pamela Patsley should return her salary and stock options for the past 5 years.

    This is why they stock has remained in the toilet.


  7. Helpful (2)

    "Compliance organization: a seedy underworld"

    Star Star Star Star Star
    • Culture & Values
    Current Employee - Compliance Analyst in Frisco, TX
    Current Employee - Compliance Analyst in Frisco, TX
    Doesn't Recommend

    I have been working at MoneyGram International full-time (More than 3 years)

    Pros

    Close to everything
    Cowboys stadium Go cowboys!

    Cons

    Leadership has no idea or clue - most can't even write a proper email or speak properly
    Inner circle mentality
    Racist against anyone who is not one of them
    Favoritism based on ethnicity Spanish decent and relationship
    Favors to management will get you promoted

    Advice to Management

    leadership is toxic and get by with unjust activities that is never investigated
    HR is a joke and are not neutral
    Many great individuals have either left or let go because of the "inner circle" happens almost every month - targets on people's back
    Say Promote culture of compliance but it's more culture of compliant
    Especially a couple individuals who are all talk but no action
    You can't complain or you will get fired, I have seen it with my own eyes.
    Individual who have many complaints and supposedly an open investigation don't get reprimanded because protected by the inner circle.
    This is a sad place to work and 80% of the people are looking for a new job
    Fines galore.
    New Chief CO needs to get rid of half the management and clean this place up


  8. Helpful (1)

    "....what about jon in your Minn office? And gar, and mel...."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director, Analyst in Dallas, TX
    Current Employee - Director, Analyst in Dallas, TX
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at MoneyGram International full-time (More than 8 years)

    Pros

    Positive changes are always a possibility.....lets just keep praying for dumber customers, ignorant agents and gullible bankers worldwide!

    Cons

    Too much to sum up, including the management team's incompetence, starting with failed marketing campaigns worldwide, compliance gaps, finance mis-reportings....

    Advice to Management

    Get rid of CMO cleanwater, CPO acordeon, CFO angels, etc., and with a clean house of the spectres of an ineffective CEO the company can shake off all the negative karma sorounding it


  9. Helpful (1)

    "Trainer III (Instructional Design / Product Trainer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Trainer and Instructional Designer in Lakewood, CO
    Former Employee - Senior Trainer and Instructional Designer in Lakewood, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MoneyGram International full-time (More than 10 years)

    Pros

    Flexible schedules to achieve work/life balance. Supportive of continued education.

    Cons

    Restructured in 2015, closed Lakewood, CO facility moving jobs to Poland. Moved others to Texas. No job security.

    Advice to Management

    Pay more attention to the talent you have before you let them go. You preach about hiring the talent when you already have the talent.


  10. Helpful (5)

    "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Dallas, TX
    Current Employee - Director in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at MoneyGram International full-time (More than 3 years)

    Pros

    Some intelligent people actually work there.

    Cons

    To be successful at MoneyGram you should go to your nearest surgeon and have a lobotomy - make sure that every cell of creative brain matter is removed as well as any cells contributing to creativity or ethics. You will do great! be a drone, think like everyone else, looks at everything with a lust for money and power, and no caring whatsoever for individuals you will excel to upper management.

    Advice to Management

    Resign. Those of us with intelligence and morals are all leaving you behind.


  11. Helpful (3)

    "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Frisco, TX
    Current Employee - Anonymous Employee in Frisco, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at MoneyGram International (More than 3 years)

    Pros

    Co-workers and front line employees

    Cons

    Management team lack vision. No understanding of amount of work needed to get things done. Very poor company culture.

    MoneyGram International Response

    Jan 29, 2016 – Talent Acquisition Manager

    We appreciate your review. As we look to ensure successful careers for all employees. If you feel the work-life balance you are looking for is not being achieved, please feel free to discuss this ... More


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