MoneyGram International Reviews | Glassdoor

MoneyGram International Reviews

Updated February 20, 2017
271 reviews

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3.1
Star Star Star Star Star
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MoneyGram International CEO Alex Holmes
Alex Holmes
27 Ratings

271 Employee Reviews

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Pros
  • Work-Life Balance - opportunity to work from home, as appropriate (in 14 reviews)

  • A lot of great people works there, even the upper management (in 17 reviews)

Cons
  • Upper Management didn't care about employees once the move of HQ happened (in 17 reviews)

  • Long hours, lack of communication, temps are paid better than full time perm employees (in 8 reviews)

More Pros and Cons

  1. "Good and bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at MoneyGram International full-time (More than 3 years)

    Pros

    Lots of opportunity to work with individuals all over the world

    Cons

    Very big organisation and sometimes hard to navigate to get the correct info


  2. "Great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at MoneyGram International full-time

    Pros

    Great company
    Good bonus
    Positive working environment

    Cons

    Poor communication
    Lack of support


  3. "not good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    nothing good to mention here

    Cons

    alot of weak points which is annoying

    Advice to Management

    change the manager


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Poor Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at MoneyGram International full-time

    Pros

    Many wonderful people work at MoneyGram in entry-level positions.

    Cons

    Poor management at every level within the organization. They do not have morals and do not adhere to the "corporate values".

    Advice to Management

    Ant Financial execs need to replace all of the members of the Executive Committee and the Head/VP managers. Failing to replace these losers will cost you a large amount of money in the long run.


  6. "Support Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I worked at MoneyGram International full-time (More than 10 years)

    Pros

    Fast paced environment, my job had a lot of variety and was rewarding!

    Cons

    Many work arounds for systems that can't address all circumstances needed regarding needs of the agents.

    Advice to Management

    Like most large companies, a big disconnect between corporate leaders and those working the day to day.


  7. Helpful (1)

    "Used to invest in employees, customers, and community, but no more."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at MoneyGram International full-time

    Pros

    Motivated Happy People Generally fun respectful work environment

    Cons

    Many financial cutbacks in recent years. This resulted in a significant cut in employee recognition and celebrations. Stock price kept going down, so company decided to lay off 700 US-based people. This was a financial decision, but it was painful because (previous) CEO continued to be one of the highest paid CEOs in the U.S. and continued to make millions in salary and enormous bonuses. Significant cuts were also made to customer service quality and employee training. Little investment was made to improve systems and the service suffered. It seemed to be cut cut cut so she could earn earn earn.

    Advice to Management

    Spread the wealth. Invest in employee training and systems so the customer gets a better experience and employees feel more prepared.


  8. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MoneyGram International full-time

    Pros

    Es gab eine Woche training von anfang an. Man kann alles in eine Woche schon lernen um in diese Position einzusteigen.
    Internationales Umfeld, zuerst fühlt sich man gut ein teil des großes Amerikanisches Unternehmen zu sein.

    Cons

    Das Management kümmert sich kaum um die Mitarbeitern.
    Das Geschäft ist nicht so innovative, viele sachen, besonders in Marketing, fählen im vergleich zu Western Union.
    Keine weiterbildung und nicht so viele Karriermöglichkeiten.

    Advice to Management

    Bitte investiert mehr Zeit und Kapital in eure Sales Associates, die sind ein Schlüssel zum Erfolg.


  9. "Not so good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Former Employee in Frisco, TX
    Current Employee - Former Employee in Frisco, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Flexibility, you can work from home or the office.

    Cons

    There is too much politics.

    Advice to Management

    Focus on what it is important


  10. "Pire emploi de ma vie"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales & Account Manager in Zürich (Switzerland)
    Former Employee - Sales & Account Manager in Zürich (Switzerland)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Si le directeur et le gérant qui crient avec vous, ne vous respectent pas, et ne vous écoutent pas ne vous dérange pas , les avantages pourront être: le salaire + la voiture et le frais de repas remboursés
    Entreprise Américaine à valoriser sur le CV.
    Tout est à faire - Tout est à construire

    Cons

    Management omnipotent - personnel incompétent voire planqué - Management ne respect pas les employés, les partners et les clients.
    Service de très mauvaise qualité.
    Partners et clients insatisfaits

    Advice to Management

    Améliorer le service et valoriser les employés


  11. "Great company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great executives and Sales directors who back up sales managers 100%.

    Cons

    More supports given to larger established clients than to new ones



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