MoneyGram International Reviews | Glassdoor

MoneyGram International Reviews

Updated April 13, 2017
70 reviews

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Pros
  • Work-Life Balance - opportunity to work from home, as appropriate (in 15 reviews)

  • A lot of great people works there, even the upper management (in 18 reviews)

Cons
  • Upper Management didn't care about employees once the move of HQ happened (in 17 reviews)

  • Long hours, lack of communication, temps are paid better than full time perm employees (in 8 reviews)

More Pros and Cons

  1. Helpful (5)

    "Operations Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Analyst II in New Prague, MN
    Former Employee - Operations Analyst II in New Prague, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MoneyGram International full-time (More than a year)

    Pros

    Good pay, Flexible hours, great team

    Cons

    High employee turnover. Poor executive decisions. Layoffs , offshoring many roles. Huge disconnect between working class and executives. Most corporate decisions appear to be financial jerk reactions and seldom have clear long term operational logic. They proverbially chop off hand to stop the pain of a sliver in a finger.

    Advice to Management

    get the full picture before taking action,

    MoneyGram International Response

    Jul 2, 2015 – Talent Acquisition Manager

    Thank you for your review. Our employees are very valuable to us here at MoneyGram, and we're always looking to make improvements as a company and as an employer.


  2. "Marketing Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Recommends
    Neutral Outlook

    I worked at MoneyGram International full-time (More than 3 years)

    Pros

    International, Business opportunities, building from scratch

    Cons

    Leadership, career opportunities, lack of resources


  3. Helpful (5)

    "Lack of Career Advancement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, MO
    Current Employee - Anonymous Employee in Dallas, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at MoneyGram International full-time (More than 8 years)

    Pros

    Flexible Schedule, Life and work balance. Multicultural enviroment

    Cons

    Lack of career development. The majority of management positions are held by men. Bureaucratic company.

    Advice to Management

    Better implementation of strategies. Great ideas for mentoring and career development but they are not implemented well across the company specially outside the HQ (Dallas). Need more mentors and not managers across the organization.

    MoneyGram International Response

    Jul 2, 2015 – Talent Acquisition Manager

    Thank you for your comments. We appreciate your honesty in the concerns you raise. We are also open to hear what you view as pros to working at MoneyGram. We are striving to create new solutions for ... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (10)

    "Not the greatest place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Dallas, TX
    Former Employee - Director in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great global footprint. No 2 or 3 in world size wise. Great people. Good Coffee.

    Cons

    Cutbacks, layoffs, senior management do not seem to be able to effectively manage the global organization. it is a very miserable place to be with limited benefits, pay increases, little to no bonus, no share options paid out in past 3 years. Very troubled company

    Advice to Management

    Recognize where you are out of your depth and move on.. Bring in new leadership team with the ability to turn the business around


  6. Helpful (1)

    "Ok work environment"

    Star Star Star Star Star
    Former Employee - Compliance Analyst I in Minneapolis, MN
    Former Employee - Compliance Analyst I in Minneapolis, MN

    I worked at MoneyGram International full-time (More than a year)

    Pros

    Getting to work with outlets around the world in legl compliance, team atmosphere and training opportunities in the legal/compliance field.

    Cons

    The upper management never really provided much feedback on work. Many of my colleagues spent the day applying for other jobs .

    Advice to Management

    Give more feedback on work.


  7. Helpful (2)

    "Ok company to start your career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - MKT in Dallas, TX
    Current Employee - MKT in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at MoneyGram International full-time (More than a year)

    Pros

    Easy going management (at least mine), Work schedule,

    Cons

    No Training at all, upper management dont even look at the regular employees. Every department tries to sabotage the other. Be ready to work with VPS that really dont know what they are doing.
    New employees come and leave pretty quickly.

    Advice to Management

    Management should listen to the Professionals they hire. Company lets some VPS spend all the money on products that dont offer no returns.


  8. Helpful (3)

    "Was a great place to work until layoff"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Process Improvements in Lakewood, CO
    Current Employee - Process Improvements in Lakewood, CO
    Doesn't Recommend
    Disapproves of CEO

    I have been working at MoneyGram International full-time (More than 5 years)

    Pros

    The people are AMAZING. You really bond with your co-workers. There's ampule opportunity to be promoted. Good work is generally recognized.

    Cons

    Layoff. Lots of drama. Gossip. Young people. High School-ish.

    Advice to Management

    Outsourcing isn't wise for a call center. Customer's can sense when they're speaking to a foreigner and many customers request American reps.


  9. Helpful (3)

    "Used to be innovative but lost their heart & soul"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lakewood, CO
    Former Employee - Anonymous Employee in Lakewood, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at MoneyGram International full-time (More than 5 years)

    Pros

    On the upside, it is becoming a truly global company. Opportunities for interesting work and higher compensation are at the higher levels.

    Cons

    Grew too fast without a substantial infrastructure in place. Became top-heavy (still are) and cut costs by outsourcing and right-shoring (an oxymoron if there ever was one). Evidence of overall mistrust and frustration at their 3 primary US locations due to Sr. Leadership secrecy surrounding ongoing and pending large-scale layoffs.

    Advice to Management

    Follow creative leadership advice and familiarize yourselves with how higher rated companies treat their employees.


  10. Helpful (6)

    "Dysfunctional, Archaic Culture, Little Direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT in Dallas, TX
    Former Employee - IT in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at MoneyGram International full-time

    Pros

    There are some nice people,

    Cons

    This has to be one of the most archaic cultures you will find. If you want long hours, below market compensation, only 6 paid holidays and poor, indecisive, but secretive elitist management, then this is the place for you. Consider working there at your own risk. It will seem fine going in, but you will quickly question your decision. They are hiring because the turnover is high and their compensation is below market for nearly all of their roles. I was in IT and I saw and heard how disgruntled the full-time workers were throughout the company with salary, benefits and the micromanaging culture. Also, the Wal-Mart impact is bigger than what they are telling everyone. They are going to layoff and outsource jobs soon.

    Advice to Management

    Not sure what you can tell people who get paid a ton of money and won't listen or pay attention to what they see, namely the high turnover.


  11. "Global fast paced atmosphere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accountant II in Minneapolis, MN
    Current Employee - Accountant II in Minneapolis, MN
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at MoneyGram International full-time (More than a year)

    Pros

    There are a lot of projects going on; it is easy to get involved in

    Cons

    Disconnect between systems and reporting

    Advice to Management

    Communication is key



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