Monitronics Reviews | Glassdoor

Monitronics Reviews

Updated January 21, 2017
77 reviews

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Full-time Part-time

3.3
Star Star Star Star Star
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Approve of CEO
Monitronics President and CEO Jeff Gardner
Jeff Gardner
4 Ratings

77 Employee Reviews

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Pros
  • Good Benefits and liked the incentives that were given through out the year (in 5 reviews)

  • great pay, enjoyable job,great benefits (in 5 reviews)

Cons
  • But if your in the call center you should be fine (in 3 reviews)

  • Systems too complicated for Customer Service Reps (in 3 reviews)

More Pros and Cons

  1. "Work life"

    Star Star Star Star Star
    • Career Opportunities
    Former Employee - Customer Service Representative/Team Lead in Dallas, TX
    Former Employee - Customer Service Representative/Team Lead in Dallas, TX

    I worked at Monitronics (More than a year)

    Pros

    It was a great place to work

    Cons

    none that I can recall


  2. Helpful (1)

    "Don't Get Caught in the Hype"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Documentation Specialist in Farmers Branch, TX
    Current Employee - Documentation Specialist in Farmers Branch, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Monitronics full-time (More than a year)

    Pros

    The pay was good. They seemed to want people to be innovative and think out the box.
    Medical, dental, and vision benefits. There is a nice amount of days off. There is a gym south a personal trainer.

    Cons

    DONT BE INNOVATIVE. At the end management can't handle a strong figure. Don't even pretend to know what you're taking about.
    Raises happen but don't expect anything substantial.They have bouts of firing people in administration. But if your in the call center you should be fine.

    Advice to Management

    Realize that strong assets are assets not a threat to positions.
    The politics are very shady and unethically when it comes to building a peaceful community with in your walls.


  3. "Save yourself"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Monitronics full-time

    Pros

    Regular paycheck. Honestly there was nothing good about working there. It was stressful no matter how positive of a person I was. The pigeonhole you and never let you out. Just don't do it. it's not worth it.

    Cons

    Micro-management. Only Mexicans get to move up. If you are innovative then you are not welcomed. If you have a strong personality you will be out the door soon. They don't live up to what they say and will back track in less than a minute. I watched management set people up for failure and walk them out the door. Management can't even support management unless you are Mexican.

    Advice to Management

    Learn to listen and develop employees instead of being and acting intimidated by potential and capability.


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  5. "Worst job of anyone's lifetime."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Survey Team Lead in Dallas, TX
    Former Employee - Survey Team Lead in Dallas, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Monitronics full-time (Less than a year)

    Pros

    Food is catered often that you have to purchase. Mini convenient store in the building. Had a Christmas raffle drawing.

    Cons

    Management is racist. If you are not Hispanic, you are not part of the "circle". Management fudges the numbers and if you are not on that bandwagon, they will do whatever takes to get you out.

    Advice to Management

    Stop being unethical.


  6. "A Great Company Headed in the Right Direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The company is really committed to customer service and understands that the employees are one of the most important parts to making that happen.
    There's a clear vision for where the company is headed.
    New brand - more customer centered, modern, high tech
    Room to grow your career.

    Cons

    Nothing really worth mentioning - it's a great place to work.

    Advice to Management

    Keep the commitment to customer service and your employees.


  7. "Fantastic Place for Growth & Opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care in Farmers Branch, TX
    Current Employee - Customer Care in Farmers Branch, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Leadership is Involved
    Caring, Engaged People
    Opportunities for All Levels
    Growth Available
    Fitness Center
    Culture is Amazing

    Cons

    Technology Could Use Updating
    401K Is Not Where It Should Be

    Advice to Management

    Keep Doing What You Are Doing


  8. "Monitronics International"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Family Friendly and offer opportunity for advancement

    Cons

    salary is a little below than the average industry standard for certain position.


  9. "Staff Accountant"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    Pros

    They have Subroc on site.

    Cons

    Lots of turnover! Very low raises and don't get promoted easily.


  10. "Great company that continues to get even better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Monitronics (More than 8 years)

    Pros

    Dedicated and passionate employees, supportive and encouraging management teams, positive and relaxed atmospheres, abundant advancement opportunities, on-site gym and cafeteria

    Cons

    Closest DART stop is .6 miles away

    Advice to Management

    Continue to focus on recognizing and rewarding valuable employees and promoting from within.


  11. "Great company and people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enterprise Architect in Dallas, TX
    Former Employee - Enterprise Architect in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Monitronics (Less than a year)

    Pros

    Full of Good people
    Very Good work ethic
    Great CIO who is detail oriented and very involved
    Good and friendly HR
    Open communication
    Overall a great place to work

    Cons

    Sr management in business need to understand low level processes better
    Difficult and slow processes to get something done
    Very low percentage cap on salary increments

    Advice to Management

    Sr management needs to understand departmental processes in detail to come up with viable operational strategies and goals
    Technology needs to be upgraded
    Processes should be streamlined and made efficient



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