Monro Muffler Brake Reviews | Glassdoor

Monro Muffler Brake Reviews

Updated August 11, 2018
190 reviews

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2.0
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Brett Ponton
19 Ratings

190 Employee Reviews

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Pros
  • "Store is fully under your direction, was good at first with work/life balance" (in 3 reviews)

  • "On the way in, I was told "we pay for performance" and true to their promise they have" (in 3 reviews)

Cons
  • "Long hours no time at all for family" (in 23 reviews)

  • "You are always getting harassed by upper management to sell more when in fact your customers are not coming back" (in 18 reviews)

More Pros and Cons

  1. Helpful (2)

    "Where effort pays!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Zone Manager
    Current Employee - Zone Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Monro Muffler Brake full-time (More than a year)

    Pros

    This is a big company, but it's operated like a small one. Everyone has a voice, regardless of their position. Anyone willing to work hard and achieve the desired results is paid well.

    Cons

    I'd like to see more store growth in the Midwest.


  2. "A company that cares!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Le Roy, NY
    Current Employee - Store Manager in Le Roy, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Monro Muffler Brake full-time (Less than a year)

    Pros

    Great atmosphere. Great earning potential. Very customer 1st environment. Great benefits.

    Cons

    None yet. Keep up the good work.

    Advice to Management

    Your guidance and vision have created a great environment for employees and customers. I cannot wait to see what comes next.

  3. "I love this company they just need to take better care of there techs were the backbone of the whole operation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tire Technician in Fort Myers, FL
    Current Employee - Tire Technician in Fort Myers, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Monro Muffler Brake full-time (More than a year)

    Pros

    The incentive program for the techs is going good a real way for you to possibly make more money especially on weeks where you are very busy or have lots of after hour calls

    Cons

    Getting a raise they would rather let you quit and come back then to just pay you what your worth

    Advice to Management

    Start doing mandatory reviews every 6 months for things like performance attitude and pay the people based on results


  4. "Recommended for experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Monro Muffler Brake full-time

    Pros

    Offers a flexible work schedule and the people are great to work with throughout all departments. The company has a great vision.

    Cons

    Pay is under market for regional avg. in most positions besides management positions.

    Advice to Management

    Better wages, more affordable healthcare, and better overall communication throughout departments.


  5. Helpful (1)

    "Fast paced"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Monro Muffler Brake full-time

    Pros

    Huge learning opportunity
    Company is making benefits improvement

    Cons

    Vacation time/holidays are limited
    50+ hours expected

    Advice to Management

    Work life balance is key


  6. "Honest monro review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Inspection Technician
    Current Employee - Licensed Inspection Technician
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Monro Muffler Brake full-time (Less than a year)

    Pros

    Coworkers are a great group of guys and are always willing to help.

    Cons

    2.1 Rating. i know what you are thinking how can it be a 2.1? having worked for monro i am wondering the same thing. how did they get such a high rating given the way they run their business. First off over time is paid at " your earned rate times you over time hours time a half of a percent. How that is legal i don't know. you only get you commission bonus if you hit enough sales on a weekly time frame. so on Monday you can have 3000 in sales and if you only have 4 - 5 hundred a day for the rest of the week guess what.... you didn't get commission. i cant count the actual number of time i actually got to take a lunch break, but they take it out of you everyday. the boss schedules you for 8 till 5 and you almost never get out on time because the business is open till 7 and the service manager is not aloud to turn people away. Discounts lets talk about discounts. every single penny you turn minus the shop fee counts towards your commission goal, just 2 days ago i installed 4 tires to a fleet company the list price on the tires was 168.99. the net price the fleet company paid was 105.97. they also did not get charged the 20 dollars a tire mount and balance price. that is 83.02 a tire in discounts. now how can a sales total commission based tech hit their sale goal when there is 332 dollars in discounts? i can go on and on and on, i have the pictures to prove it. The manager assigns each completed job to you employee number, i have pictures of several hundred dollars in jobs get assigned to other techs. nothing like having your money literally stolen from you. do not work for monro, i read a bunch of these reviews and was promised the moon in my interview. it was all lies. i bought 7000 dollars in brand new tools and boxes so i could ensure i would complete jobs fast enough to hit commission. but with 3 techs and 1 assistant manager the total shop sales are not high enough for everyone to hit commission.

    Advice to Management

    watch your store managers closer, the one i had would let customers bring their own parts from rock auto and mark it as yellow tire repairs. most of the actual tire repair moneys are paid in cash and rarely makes its way to the register.


  7. Helpful (2)

    "Tough/rewarding job"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Monro Muffler Brake full-time

    Pros

    Good pay, discounts, run it as your business

    Cons

    You work a lot of hours easily 50-60 per week if not more, work most holidays and every weekend, not very many vacation days

  8. "new but still assessing the position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Burlington, VT
    Current Employee - Manager in Burlington, VT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Monro Muffler Brake full-time (Less than a year)

    Pros

    401k beats national average and benefits seem good too

    Cons

    long hours but paid hourly with overtime

    Advice to Management

    undetermined


  9. Helpful (3)

    "Have to fight to get paid, most shops use Chinese wage laws DO NOT WORK HERE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mechanic in Pickerington, OH
    Current Employee - Mechanic in Pickerington, OH
    Negative Outlook
    Disapproves of CEO

    I have been working at Monro Muffler Brake full-time (Less than a year)

    Pros

    It’s better than being unemployed

    Cons

    Pay incorrect lots of empty promises will take advantage of you they are not here for you beware do not trust any management from Monro.

    Advice to Management

    Find a new career if you are in Columbus ohio stop being thieves


  10. Helpful (3)

    "Horrible place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in Boston, MA
    Former Employee - Branch Manager in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Monro Muffler Brake full-time (Less than a year)

    Pros

    Your helping customers, met a lot of nice people.

    Cons

    You have no home life. The company demands 63 or more hours a week, and is dishonest in how they trap you to work the hours. The pay plan is hockus pokes. No one understands how the incentive plan works, and you are mislead in believing you will make more than the actual. With the time and payroll that employees feel management steels from them, there is a massive problem of emplyees stealing supplies and parts.

    Advice to Management

    Try giving a positive driving force. Be honest with your employees. Pay them the market range in their area, and make them feel you are not steeling thier time and pay roll from them.


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