Monro Muffler Brake Reviews | Glassdoor

Monro Muffler Brake Reviews

Updated November 7, 2018
200 reviews

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2.1
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Brett Ponton
23 Ratings

200 Employee Reviews

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Pros
  • "Store is fully under your direction, was good at first with work/life balance" (in 3 reviews)

  • "On the way in, I was told "we pay for performance" and true to their promise they have" (in 3 reviews)

Cons
  • "Long hours no time at all for family" (in 24 reviews)

  • "You are always getting harassed by upper management to sell more when in fact your customers are not coming back" (in 21 reviews)

More Pros and Cons

  1. Helpful (3)

    "Where effort pays!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Zone Manager
    Current Employee - Zone Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Monro Muffler Brake full-time (More than a year)

    Pros

    This is a big company, but it's operated like a small one. Everyone has a voice, regardless of their position. Anyone willing to work hard and achieve the desired results is paid well.

    Cons

    I'd like to see more store growth in the Midwest.


  2. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    Former Employee - Director
    Former Employee - Director

    I worked at Monro Muffler Brake (More than 3 years)

    Pros

    The company is continually growing

    Cons

    The benefits are below par

  3. "District Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Monro Muffler Brake full-time

    Pros

    Good working environment, good base pay

    Cons

    No consistent messages, staffing constraints at the shop level,

    Advice to Management

    Stop changing directions every other week your employees don’t buy in because they know there will be a new direction in a few days, staff the stores the skeleton crews are killing sales. Get in the field and work with the teams to understand that and stop trying to staff the stores off of a calculator. Especially if your going to be open 7 days a week


  4. "Ehhh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in DuBois, PA
    Former Employee - Assistant Manager in DuBois, PA
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Monro Muffler Brake full-time (Less than a year)

    Pros

    Can really build connections and the majority of people will help you if you ask

    Cons

    To many hours in upper management in stores makes family life hard plus you get crappy pay

    Advice to Management

    Actually pay your technicians a decent living wage if you are going to have them work 40 + hours a week even after making it to 1st Assistant Manager it took forever to get anything done. Also offer a tool assistance program to those who want to work in the industry but are in financial hardships.


  5. "Not good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management in Fairmont, WV
    Former Employee - Management in Fairmont, WV
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Monro Muffler Brake full-time (More than a year)

    Pros

    Pay is pretty good really

    Cons

    Hours are long and hard


  6. Helpful (2)

    "Poor place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Akron, OH
    Former Employee - Store Manager in Akron, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Monro Muffler Brake full-time (Less than a year)

    Pros

    There is nothing good to say

    Cons

    Low pay dirty greasy smelly nasty run down stores all in ghetto locations. Their ad saying $30 an hour for a mechanic or an out-and-out Miss Truth the mechanics make around $9 an hour they also say that a store manager can make 65000 you be lucky to make 40 even there even their job ads are not the truth. Stay away from working there you will be sorry

    Advice to Management

    Close down all your dirty run down nasty stores and go out of business as they cannot be repaired just like your company


  7. Helpful (1)

    "Not enough training"

    StarStarStarStarStar
    • Work/Life Balance
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Monro Muffler Brake full-time (Less than a year)

    Pros

    Pay is on time. Techs at the store I was at seemed really cool

    Cons

    The store I was at the gm would leave the min I got there. I was the assistant manager and only was there for 3 weeks didnt get the proper training from the GM. The techs and I used to call him ptm (part time manger) I dont recommend anyone to go to this company. My bf works for them and hes having a hard time with trying to get family time

  8. "Good for beginners"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Monro Muffler Brake full-time

    Pros

    Some weekends off. Nice folks

    Cons

    Low pay for you, big pay for them


  9. "How it is"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech in Syracuse, NY
    Current Employee - Tech in Syracuse, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Monro Muffler Brake full-time (More than 8 years)

    Pros

    For an experienced tech, with a good manager, there is very good earning potential.

    Cons

    They need patience with their new people, and they need to bring back the training programs that the company used to provide for brakes and suspension ASE certifications and Monro standards of quality. Those programs helped train employees to a minimum standard of company excellence.

    Advice to Management

    The days of conventional oil are over, Stop offering it! Offer only semi-synthetic and full synthetic oil changes. It will give our customers more dependable cars and longer intervals between services. But most of all it will make their cars last longer.


  10. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good Bonus, okay salary, good customers

    Cons

    No sick time, cant call out, only two weeks paid vacation. Management only cares about sales.

    Advice to Management

    Care more for your hardworking employees


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