Mood Reviews | Glassdoor

Mood Reviews

Updated August 7, 2017
224 reviews

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2.2
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Steve Richards
109 Ratings

224 Employee Reviews

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Pros
Cons
  • No raises especially with the ever increasing workload (CS and Service Delivery especially) (in 23 reviews)

  • No one seems to know what's going on there (in 22 reviews)

More Pros and Cons

  1. "Totally Disorganized"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Premier Service Manager in Austin, TX
    Former Employee - Premier Service Manager in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mood full-time (More than a year)

    Pros

    Casual dress code, cheap snacks

    Cons

    No one seems to know what's going on there. Management does not think proactively. Pay is way under other companies.

    Advice to Management

    Fire the people that don't do their jobs and promote those that do.


  2. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Boston, MA
    Current Employee - Account Executive in Boston, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Mood full-time (More than 3 years)

    Pros

    Flexible hours, work from home, you determine your income, commissions are paid quickly.

    Cons

    No base salary, you compete with inside sales and Pandora so it feels like you compete more with your own company than outside competitors.

    Advice to Management

    Congrats on getting rid of the incredibly toxic head of sales. Excited about more positive changes to come.

  3. Helpful (1)

    "Sales position"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development in Charlotte, NC
    Current Employee - Business Development in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Mood full-time (More than a year)

    Pros

    There is no positves to working with this company. They have succeeded at losing clients and employees in every area. They are more expensive then what their partners offer directly. Their core products are outdated to technology advancements. They lie to employees to fill positions and then the turnover begins.

    Cons

    Terrible opportunity . Inexperienced leadership and management. Plan designed to not make money and solutions are no longer valuable or relevant in the market place.

    Advice to Management

    Bankruptcy throughout the history of this company. You have established such a bad reputation with clients and employees


  4. Helpful (4)

    "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Dallas, TX
    Former Employee - Account Executive in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mood full-time (Less than a year)

    Pros

    Work from home, great products and health benefits from day 1. Worked there for 8 months until I was offered a position as Business Development Manager for a software company through a personal relationship and then client.

    Cons

    Harvested Territory, Poor Management, Too High Priced even for the Stars, Took Way to long for any large proposal to big opportunities, Horrible Pay, Too much Favoritism to former employees of Muzak. Turn over rate was over 80% turn over rate, Nor Residual Commission for Account Executive. Most new Account Executives last less than a year.

    Advice to Management

    Have a Professional Ethic Staff for local Directors. Exam why so many Account Executives leave so quickly. Could it be your local Directors be unethical? Do you listen to any of your former employees? Speed up for your proposal time frame. You lost a great deal with The Stars because you took 6 weeks when you were only given 3 weeks. With your 6 month non recoverable draw, your Account Executives last just a bit longer. Very Poor Management


  5. "Sad Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care in San Diego, CA
    Former Employee - Customer Care in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mood full-time (More than 3 years)

    Pros

    Dress Code and central location

    Cons

    Low Pay, bad so called leaders much favoritism and borderline racism.

    Advice to Management

    Do the company a favor and resign


  6. Helpful (4)

    "Dont do it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mood full-time (More than 3 years)

    Pros

    Flexible hours and work from home in some departments, 20 days of pto if you started before 2014, decent benefits

    Cons

    Low pay, awful management with little to no feedback on your work, there's no room for career advancement, no raises or yearly bonuses, employees are not valued

    Advice to Management

    Stop overworking and underpaying your employees


  7. "Great people, weak management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Mood full-time

    Pros

    Great culture, technology is current. The people here are a joy to work with.

    Cons

    Pay is lacking. Management tends to promise improvement, and deliver nothing.

    Advice to Management

    Take care of your people.

  8. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    Pros

    Lots of employee functions. Easy environment.

    Cons

    Lots of people were hired based on "who they know" so it is very hard to move up if you are not in the " best friend zone".


  9. "Account Management Specialist"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Mood full-time (More than 10 years)

    Pros

    The people, flexibility of hours.

    Cons

    Lack of trust in employees to make the right decisions for their clients.


  10. Helpful (1)

    "Former Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Management Specialist Lead in Austin, TX
    Former Employee - Account Management Specialist Lead in Austin, TX
    Neutral Outlook
    No opinion of CEO

    I worked at Mood (Less than a year)

    Pros

    Work at home, benefits, and PTO

    Cons

    disorganized, upper management is removed from day to day processes.

    Advice to Management

    Ask for feedback from the employees before making changes to process/policy. Could save time and frustration.


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