Moosejaw Reviews | Glassdoor

Moosejaw Reviews

Updated April 6, 2019
56 reviews

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3.6
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Eoin Comerford
28 Ratings

Employee Reviews

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Pros
  • "Great environment paired with great people" (in 6 reviews)

  • "Very fun, busy and laid back with cool people" (in 6 reviews)

Cons
  • "There are No benefits for this position" (in 3 reviews)

  • "seems like the bathrooms are broken every week, and the custodial staff does not do a great job at all" (in 2 reviews)

More Pros and Cons

  1. "Team Retail all the way!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Operations Manager in Madison Heights, MI
    Former Employee - Retail Operations Manager in Madison Heights, MI
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Moosejaw full-time (More than 5 years)

    Pros

    Really fun workplace environment. Get to travel and spend time outdoors. Great perks. Open door policy. Honest people to work with/for

    Cons

    Pay was a little low for the work life balance I had


  2. "Love the Madness"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Category Manager in Madison Heights, MI
    Current Employee - Category Manager in Madison Heights, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Moosejaw full-time (More than 10 years)

    Pros

    We get to play with fun gear, fun apparel and fun people

    Cons

    There are none I can think of

  3. Helpful (1)

    "Depends on your team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Category Specialist in Madison Heights, MI
    Former Employee - Category Specialist in Madison Heights, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Moosejaw full-time (Less than a year)

    Pros

    -Pro Deals
    -Two Week Immersion training, but they do not send everybody
    -You can bring your dog to the office
    -You will get a signing bonus for your first year, but you have to pay it back if you leave before that time. It's great for moving, but keep it in your bank account until you hit a year incase you want to leave before hand.

    Cons

    -You are forced ranked against each other with them forcing out a certain percentage each year. It's completely subjective. You can have the highest statistics and they can still give you whatever they feel like. The CEO said that none of the reviews should be a surprise even though everyone who didn't get meeting expectations was completely surprised. They will rank you in January and then use February to justify the ranking they gave you. There is no conversation before the ranking.
    Mid-Year Reviews are in August and End of Year is in February. If you get less than meets you can't transfer jobs etc.
    -You are told during the interview process that you will go on all these trade shows etc, you will not go unless you're on apparel. The apparel manager's actually work with their new hires.
    -There is a very clear line between "Old Moosejaw" and New Moosejaw
    -"Old Moosejaw" goes out of their way to be unwelcoming
    -It is really based on your team, but for Gear specifically your manager will not work with you or develop you in any capacity. He will just sit with his arms crossed all day and watch movies.
    -Multiple people across teams can report the same group for bullying, but there is no consequences for them. It's a little odd that two people in a serious relationship sit next to each other.
    -Flex PTO sounds great, but in reality it's based on your Managers approval. Expect to take way under what is normal.
    -If you have no prior buying experience immersion isn't enough. Immersion just gives you a holistic overview.
    -If you want to move up in the company you'll need to move to San Bruno or Hoboken
    -Everything that was good about Moosejaw left with the acquisition. The company is a completely different place.

    Advice to Management

    If there is a mass exit on one team and multiple people willing to pay a 5 figure signing bonus to get off the team there is clearly a problem. When you put in your two weeks management will ask you not to say anything to the team until they decide "how they are going to spin it," or they talk to you about "think about how much money you can make." Stop trying to save a manager whose been there since prior to the acquisition who clearly has no leadership abilities and is willing to throw his team under the bus to save himself. The entire company is aware there is a problem on gear, multiple people talked to the CEO about the problem on gear, instead higher management retaliated. Now fast forward into peak camping season and look at all the positions that need to be back filled.


  4. "Not Worthwhile"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Madison Heights, MI
    Former Employee - Customer Service Representative in Madison Heights, MI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Moosejaw part-time (Less than a year)

    Pros

    Discounts on Gear
    Beer Fridge Thursday
    Flexible Scheduling

    Cons

    Training Week was useless
    Customer Service Managers are either MIA or Agitated
    Glaring divide between Customer Service/Warehouse employees and Management
    Fake Family Atmosphere
    Uninspiring Workforce (does anyone here actually go outside??)
    Bathrooms are broken literally every week
    Constant emails about washing your own dishes....
    Custodians vacuum around you during work hours
    Food options on site are processed garbage


  5. "Warehouse associate"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Moosejaw part-time

    Pros

    The People are very nice

    Cons

    There are No benefits for this position


  6. "warehouse associate"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Moosejaw part-time

    Pros

    the people there are really nice

    Cons

    there are no benefits for the position


  7. Helpful (1)

    "Lots of change; pay still sucks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Madison Heights, MI
    Current Employee - Anonymous Employee in Madison Heights, MI
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Moosejaw full-time (More than a year)

    Pros

    Lots of changes are happening because of the Walmart acquisition - new Customer Service building, new fancy computers, new job roles are being created. Dog friendly office. Super casual dress code. Flex PTO for management/salaried employees. Good health insurance plan.

    Cons

    Despite all of the growth, the pay is still horrible. I guess I don't understand how a company can buy state-of-the-art Dyson hand dryers for the bathrooms, have endless parties and events, and buy a fancy trailer to drive around the country to promote our house brand, but can't pay their employees a living wage. It is basically impossible to afford to live on your own unless you are a senior level employee or above.

    Also, it is still such a boy's club. There is only one female C-level employee, and they make very little effort to promote women to senior or executive positions.

    Advice to Management

    Pay employees a living wage. Promote women to senior/executive level positions. Hire more people of color. Improve training. Conduct exit interviews. Expand merchandise to include plus sizes for men and women and reflect this in your advertising.

  8. "Fun but Functional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Madison Heights, MI
    Former Employee - Manager in Madison Heights, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Moosejaw full-time (More than 3 years)

    Pros

    Relaxed work environment
    Opportunities for growth

    Cons

    High Turnover Rate
    Training seems lacking

    Advice to Management

    Institute randomized training reviews to make sure that employees KNOW every aspect of their job function. There was a lot of putting of tasks because they didn't know how to do something and refused to learn.


  9. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Boulder, CO
    Former Employee - Sales Associate in Boulder, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Moosejaw part-time (More than a year)

    Pros

    -The schedule and GM were very accommodating to a school schedule.
    -Coworkers quickly became amazing friends. We would go on climbing and camping trips fairly often.
    -Pro-deals are some of the best in the industry.
    -Perks: PTO, Paid Holidays (even if you aren't working), Mall discounts.

    Cons

    -Work can feel mundane.
    -Store is open oddly late sometimes of the year.
    -Working holidays

    Advice to Management

    Find a solution for communication to staff along with regular schedule updates.


  10. Helpful (1)

    "Give it a few years, maybe the people will leave and the cool company will still exist."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Madison Heights, MI
    Former Employee - Anonymous Employee in Madison Heights, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Moosejaw full-time (More than 3 years)

    Pros

    Fun work environment, dog friendly office, lots of events, prizes and opportunities for free gear. Office environment that emphasized fun.

    Cons

    Mean people. Honestly. I have never worked somewhere with such a malicious, angry, depressed clicks. Michigan has a habit of making everyone depressed, but this is such a dense concentration of hateful, spite filled people it's amazing. For a company that was, on the surface, so welcoming and 'Cool' it was amazing to see how dark the internal culture was. Also, the office is so 'open' it's completely dysfunctional. Very loud, constantly playing music over loudspeakers or netflix! Since their are hardly any conference rooms, you just have to deal with it and try to make phone calls with Michael Scott yelling in the background on the projector.

    Advice to Management

    Get a clue. Connect with the life blood of your workforce. Pay actual wages so anyone worth a damn doesn't just leave after 6 months. You were paying college grads with experience less than your average mcdonalds worker out west. This is obviously ridiculous, especially since your now owned by the largest non-government employer in history. Stop trying to make fun mandatory, and be courteous to people who cannot drink alcohol! Heck, maybe do exit interviews? It seems like you've been avoiding them because replacing people is easier than fixing the problems. You can't even replace carpet that had HUGE MISSING SECTIONS AND RIPS, IN THE MAIN SECTION OF THE OFFICE! FOR YEARS!